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Standard User WelshWArrior
(fountain of knowledge) Mon 04-Jul-16 17:03:28
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Not impressed with Smart Hub from get go!


[link to this post]
 
I've just plugged in my Smart Hub (HH6) and immediately, my sync has dropped from 55Mbps to 22Mbps and attenuation shot up to 28 from 18.

Trying as we speak to get through to BT Help. New stats:

DSL uptime:
0 Days, 0 Hours 41 Minutes 1 Seconds
Data rate:
6422 / 22291
Maximum data rate:
6422 / 20717
Noise margin:
8 / 7.4
Line attenuation:
28.2
Signal attenuation:
VPI / VCI:
0/38
Modulation:
G_993_2_ANNEX_B
Latency type:
Fast Path
Data sent / received:
18 MB Uploaded / 100 MB Downloaded
Broadband username:
bthomehub@btbroadband.com

-------------------------------------------
BT Infinity 2 Unlimited
http://www.thinkbroadband.com/speedtest/button/14651...
Administrator MrSaffron
(staff) Mon 04-Jul-16 17:04:39
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Re: Not impressed with Smart Hub from get go!


[re: WelshWArrior] [link to this post]
 
Suggests somehow only one wire is working, same lead as usual? Dirty connector on DSL socket?

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User WelshWArrior
(fountain of knowledge) Mon 04-Jul-16 17:07:44
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Re: Not impressed with Smart Hub from get go!


[re: MrSaffron] [link to this post]
 
Yeah that's what I was thinking. However, apart from hub, everything same as before. Smart hub doesn't even come with a phone cable. Just hub and power lead.

-------------------------------------------
BT Infinity 2 Unlimited
http://www.thinkbroadband.com/speedtest/button/14651...


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Standard User BatBoy
(sensei) Mon 04-Jul-16 17:10:47
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Re: Not impressed with Smart Hub from get go!


[re: WelshWArrior] [link to this post]
 
Doesn't come with a cable? Sounds like you got a returned one.

Use the Ginp Formula to determine if your vdsl2 connection is with or without G.INP.
Divide your IP Profile by your Sync Speed and the answer is 0.9669 (with) or 0.9679 (without)
Standard User WelshWArrior
(fountain of knowledge) Mon 04-Jul-16 17:13:09
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Re: Not impressed with Smart Hub from get go!


[re: BatBoy] [link to this post]
 
I did think it was a bit strange that it came with no cable. The box was sealed in the clear plastic though.

-------------------------------------------
BT Infinity 2 Unlimited
http://www.thinkbroadband.com/speedtest/button/14651...
Standard User robertcrowther
(member) Mon 04-Jul-16 17:15:00
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Re: Not impressed with Smart Hub from get go!


[re: BatBoy] [link to this post]
 
There must be a lot of returned ones out there then as everyone I've spoken to have said that when they got their new Smart Hub there is no DSL or Ethernet cable included
Standard User WelshWArrior
(fountain of knowledge) Mon 04-Jul-16 17:17:41
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Re: Not impressed with Smart Hub from get go!


[re: robertcrowther] [link to this post]
 
They do not come in the box - I have just had it confirmed from BT support. I'm on with them now.

-------------------------------------------
BT Infinity 2 Unlimited
http://www.thinkbroadband.com/speedtest/button/14651...
Standard User BatBoy
(sensei) Mon 04-Jul-16 17:20:14
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Re: Not impressed with Smart Hub from get go!


[re: WelshWArrior] [link to this post]
 
So how do new customers plug them in?

Use the Ginp Formula to determine if your vdsl2 connection is with or without G.INP.
Divide your IP Profile by your Sync Speed and the answer is 0.9669 (with) or 0.9679 (without)
Standard User BatBoy
(sensei) Mon 04-Jul-16 17:21:33
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Re: Not impressed with Smart Hub from get go!


[re: robertcrowther] [link to this post]
 
According to the test results the Hub hasn't been tested with windows crazy

Use the Ginp Formula to determine if your vdsl2 connection is with or without G.INP.
Divide your IP Profile by your Sync Speed and the answer is 0.9669 (with) or 0.9679 (without)
Standard User WelshWArrior
(fountain of knowledge) Mon 04-Jul-16 17:23:05
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Re: Not impressed with Smart Hub from get go!


[re: BatBoy] [link to this post]
 
They guy I'm talking to doesn't seem to be too clued up but he said the first ones are for existing customers hence the lack of phone lead.

He hasn't got a clue to be honest. He asked me what I was using before - told him the Huawei HG612. He then said to unplug that and plug in Smart Hub. I told him I already had and that was the whole reason I'm on with him. The call continues . . . .

-------------------------------------------
BT Infinity 2 Unlimited
http://www.thinkbroadband.com/speedtest/button/14651...
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