After more phone calls than I care to remember, and several broken promises from BT to phone, even after they had texted me that they would phone between certain times that never happened.
I finally got through to a chap that listened. I convinced him that if they were so certain that there was nothing wrong with my line then there must be something wrong with the router. ( forgot to mention that Netflix and Amazon Prime were a nightmare to watch with loading problems).
He agreed to send me a replacement HH6 and I have had a text to say that it will arrive on Monday.
I will try it out for a few days, but if there is no improvement I will bung the HH5 back on.
I will keep you updated.
To anyone thinking of getting the HH6, think twice!
Edited by woodroyd (Sat 30-Jul-16 09:03:07)