She has eyesight problems so while reasonably technically able cannot see things quickly so has to hunt for a button or whatever on a device.
A month or so ago she was having problems getting the TV to connect via WiFi to the BT Hub. Eventually she rang BT support.
After trying to get her to press buttons in a particular sequence in a short time-scale and not keeping up with the Indian sounding support man, he said to her "Could you some one more technically capable next time, such as your husband"! She is a divorcee and lives on her home.
Sadly, although she told the support man that she was offended by the comment, she didn't take a note of date & time nor did she write to BT to complain.
What an appalling comment! The guy should be thoroughly ashamed of himself, does BT no credit whatsoever.
She eventually got the TV working by her own persistence and trial and error.
Happily running Windows 10 Pro on both desktop and laptop
We have more and more laws, and less and less enforcement