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Standard User tthom
(committed) Wed 24-Aug-16 16:27:57
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Fobbed off by bt


[link to this post]
 
I have been having speed issues most evenings so I decided to call bt who said their is a problem on the network and they will inform openreach who will give me a call within 48hours.

I also mentioned congestion to which I never got a clear answer too but I do know Talk talk is congested at that exchange... If this persists would a change in isp help or will it be a case of bt wholesale bottleneck or bt just not purchasing enough bandwidth

Drumchapel exchange and on bt infinity

Broadband Providers since 2005 Aol/O2/Virgin Media(Cable)/BE/BT/BT-INFINITY/TalkTalk for 1 month/BT INFINITY
[img]http://www.speedtest.net/result/3798886040.png[/img]

Edited by tthom (Wed 24-Aug-16 17:04:01)

Administrator MrSaffron
(staff) Wed 24-Aug-16 16:36:32
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Re: Fobbed off by bt


[re: tthom] [link to this post]
 
Without knowing the exchange and service you are on so people can compare with others results impossible to say.

If there is backhaul congestion it is nothing to do with Openreach, if this is Infinity they a very minute chance that one of the Gigabit links from a cabinet to an exchange is getting busy but almost unheard of.

BT Retail has had a number of issues in its network of late, and thus it may be that, and switching to a provider that does not use that network may help.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User ukhardy07
(knowledge is power) Wed 24-Aug-16 17:01:29
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Re: Fobbed off by bt


[re: tthom] [link to this post]
 
TalkTalk and BT are two very different providers.

How are you testing, wired or wireless? Do you have speedtests to hand?


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Standard User tthom
(committed) Wed 24-Aug-16 17:05:12
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Re: Fobbed off by bt


[re: MrSaffron] [link to this post]
 
Sorry I have now updated the post Drumchapel exchange and bt infinity

Broadband Providers since 2005 Aol/O2/Virgin Media(Cable)/BE/BT/BT-INFINITY/TalkTalk for 1 month/BT INFINITY
[img]http://www.speedtest.net/result/3798886040.png[/img]
Standard User tthom
(committed) Wed 24-Aug-16 17:06:01
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Re: Fobbed off by bt


[re: ukhardy07] [link to this post]
 
Both wired and wireless have same result

https://postimg.org/image/o31hr01hv/

Broadband Providers since 2005 Aol/O2/Virgin Media(Cable)/BE/BT/BT-INFINITY/TalkTalk for 1 month/BT INFINITY
[img]http://www.speedtest.net/result/3798886040.png[/img]

Edited by tthom (Wed 24-Aug-16 17:46:29)

Standard User RobertoS
(elder) Wed 24-Aug-16 17:46:59
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Re: Fobbed off by bt


[re: tthom] [link to this post]
 
Please can you run the speedtest in the right-hand menu on thinkbroadband Main Site. It is best if you sign up to the Main Site first - you can use the same details as here, or different - and log in of course. Then it gives you a more informative test result and also logs it to your account.

The just below the result will be a link you can copy and paste to here. We can see what that tells us, and also compare it with the 2014 Ookla one in your sig.

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 57825/13835kbps @ 600m. - BQM

Edited by RobertoS (Wed 24-Aug-16 17:47:57)

Standard User tthom
(committed) Wed 24-Aug-16 17:49:57
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Re: Fobbed off by bt


[re: RobertoS] [link to this post]
 
OK I will run that speed test when it's occurring

Broadband Providers since 2005 Aol/O2/Virgin Media(Cable)/BE/BT/BT-INFINITY/TalkTalk for 1 month/BT INFINITY
[img]http://www.speedtest.net/result/3798886040.png[/img]
Standard User PaulKirby
(fountain of knowledge) Wed 24-Aug-16 17:52:17
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Re: Fobbed off by bt


[re: tthom] [link to this post]
 
In reply to a post by tthom:
OK I will run that speed test when it's occurring
I would do one now while its ok and then another one when its bad.

That way we can compare the two.

Paul
Standard User RobertoS
(elder) Wed 24-Aug-16 17:53:38
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Re: Fobbed off by bt


[re: tthom] [link to this post]
 
Great smile. It does two different downstream tests and graphs them. The difference between the two graph shapes tells MrSaffron a lot.

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 57825/13835kbps @ 600m. - BQM
Standard User RobertoS
(elder) Wed 24-Aug-16 17:54:12
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Re: Fobbed off by bt


[re: PaulKirby] [link to this post]
 
Good idea.

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 57825/13835kbps @ 600m. - BQM
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