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Standard User HappySmoker
(member) Thu 15-Sep-16 11:56:00
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Renews shareholder broadband contract.


[link to this post]
 
Hello.

I didn't think it would be so hard to renew my shareholder deal broadband contract.

I have phoned BT on 0800800030 and they say they can't deal with shareholder deals.

I was then given this number...by a BT customer service person...08009170514 which turns out to be the BT shareholder shop and has nothing to do with contracts.

I was then given this number by another customer service person 08081004141...this number just tell you the share price and other info in a recorded message...useless once again.

So dose anyone here know a number I can ring BT on so I can renew my shareholder deal contract?

Thank you.
Standard User BatBoy
(sensei) Thu 15-Sep-16 12:16:03
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Re: Renews shareholder broadband contract.


[re: HappySmoker] [link to this post]
 
I assume this has been marked as Solved in error? https://community.bt.com/t5/Bills-Packages/Sharehold...
Standard User HappySmoker
(member) Thu 15-Sep-16 12:20:09
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Re: Renews shareholder broadband contract.


[re: BatBoy] [link to this post]
 
Yes.
Contacting @btcare via twitter is equally as useless...they don't seem to know either. You'd think I was trying to leave instead of renewing my contract for 18 months.


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Standard User Oliver341
(eat-sleep-adslguide) Thu 15-Sep-16 12:22:12
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Re: Renews shareholder broadband contract.


[re: HappySmoker] [link to this post]
 
Is it necessary to renew in order to keep getting the shareholder price?

Oliver.

Edited by Oliver341 (Thu 15-Sep-16 12:26:19)

Standard User BatBoy
(sensei) Thu 15-Sep-16 12:27:23
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Re: Renews shareholder broadband contract.


[re: HappySmoker] [link to this post]
 
It should be unmarked as solved if only to let Keith know
Standard User HappySmoker
(member) Thu 15-Sep-16 12:29:42
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Re: Renews shareholder broadband contract.


[re: Oliver341] [link to this post]
 
I assume so as the original contract was for 18 months. When I 1st took out the shareholder deal they didn't have any TV services included but now you can get the entertainment plus TV package along with infinity 2. I took out the entertainment plus TV package after my original broadband deal started....so I want to move everything over to the shareholder deal...broadband + TV for £28 a month.
Standard User HappySmoker
(member) Thu 15-Sep-16 12:32:08
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Re: Renews shareholder broadband contract.


[re: BatBoy] [link to this post]
 
I've just unmarked it....I didn't know you could do that as I didn't originally mark it as solved. Cheers
Standard User Oliver341
(eat-sleep-adslguide) Thu 15-Sep-16 12:35:50
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Re: Renews shareholder broadband contract.


[re: HappySmoker] [link to this post]
 
In reply to a post by HappySmoker:
I assume so as the original contract was for 18 months.

That might just be the minimum term.

Oliver.
Standard User HappySmoker
(member) Thu 15-Sep-16 12:47:25
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Re: Renews shareholder broadband contract.


[re: Oliver341] [link to this post]
 
I'm beginning to think you might be right as no one at BT seems to have a clue what number I should ring.
Standard User BatBoy
(sensei) Thu 15-Sep-16 12:55:20
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Re: Renews shareholder broadband contract.


[re: HappySmoker] [link to this post]
 
It's quite surprising that Keith didn't know as he's a BT shareholder I believe, and a Distinguished Sage wink
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