Well most of you already know that we was suppose to of originally had FTTP installed and go live on the 26th August.
Sadly due to a build issue at our Splitter Node (located the bottom of our road) it was delayed until October 13th for the external work and October 14th for the internal work where the fibre also went live.
Sadly FVA hasn't activated yet, so that's one issue that we are waiting to be resolved.
But the main issue is that BT have charged us Infinity 4 from the original go live date (i.e. 26 August) so that's two lots of £52 i.e. £107 even though it never went live until October 14th (i.e. 16 days ago) surly that's an error?
has anyone else had this issue and how did you resolve it?
BTBroadband - Infinity 4 - 310Mbps (down), 31Mbps (up)