Edit - But re-reading the one I replied to I see what confused me. The poster included in their quote the question that was asked, about the previous contract, and then the long story that fitted with the OP.
All that was needed, if any quote at all, was the first sentence, and the simple information that retention deals often have 24-month contracts.
Plusnet also often do this.
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Edited by RobertoS (Tue 01-Nov-16 09:21:30)