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Standard User Fellwalker
(learned) Sun 20-Nov-16 17:37:47
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HomeHub5 HH5 momentarily dropping computers and tablets


[link to this post]
 
I'm getting fed up with my internet connection, but is it me or is there actually a problem?

HH5 replaced HH3 + cable modem about 6 months ago. Regrettably I returned the HH3 etc.
BT Home Hub 5 (Type A) | Software version 4.7.5.1.83.8.222.1.1 | Last updated 19/02/16

BT Infinity 2, seems to have excellent speeds.
Your Latency: 55 ms, Bufferbloat A A
Previously: Avg Down 71.8 Mbps, Up 19.0 Mbps from 3 tests
my TBB speed test results


Laptop is connected using ethernet cable. A BT YouView box and my TV are connected through powerline networking. All else is wireless.

Since changing HomeHub and going up to the higher speed level:
Browsers occasionally briefly stutter and stop loading, then resume.
On phone, tablet and laptop (wired and wireless), TuGo (internet calling for O2) keeps reporting "not connected".
Other warnings of not connected to internet randomly appear on various devices.
But we don't seem to have problems with streaming of iPlayer or YouTube.
No-one in the house is a gamer.

If I look in the HH5 event log, it shows many many entries that seem to be a bit odd, along the lines of:

Device Disconnected This is frequently shown for my Dell laptop - just now there were two identical disconnections for my laptop one after the other. There are NEVER any connections for my laptop, yet I am posting this message using it!
14:33:41, 20 Nov. (1195709.170000) Device disconnected: Hostname: Jim-​Dell IP: 192.168.1.79 MAC: ac:72:xx:xx:62:a6
14:33:41, 20 Nov. (1195709.160000) Device disconnected: Hostname: Jim-​Dell IP: 192.168.1.79 MAC: ac:72:xx:xx:62:a6

also others:
13:48:17, 20 Nov. (1192985.350000) Device disconnected: Hostname: Jim-​Dell IP: 192.168.1.79 MAC: ac:72:xx:xx:62:a6
13:48:17, 20 Nov. (1192985.350000) Device disconnected: Hostname: WINDOWS-​VG4S7US IP: 192.168.1.70 MAC: 94:xx:xx:a9:08:0d
13:41:17, 20 Nov. (1192565.130000) Device disconnected: Hostname: Jim-​Dell IP: 192.168.1.79 MAC: ac:72:xx:x:62:a6
13:41:17, 20 Nov. (1192565.130000) Device disconnected: Hostname: WINDOWS-​VG4S7US IP: 192.168.1.70 MAC: 94:xx:xx:a9:08:0d
13:41:17, 20 Nov. (1192565.130000) Device disconnected: Hostname: dlanwireless IP: 192.168.1.103 MAC: bc:xx:xx:8e:9f:ae
13:33:52, 20 Nov. (1192119.780000) Device disconnected: Hostname: Jim-​Dell IP: 192.168.1.79 MAC: ac:72:xx:x:62:a6
13:33:52, 20 Nov. (1192119.780000) Device disconnected: Hostname: WINDOWS-​VG4S7US IP: 192.168.1.70 MAC: 94:xx:x:a9:08:0d
13:25:36, 20 Nov. (1191623.970000) Device disconnected: Hostname: Jim-​Dell IP: 192.168.1.79 MAC: ac:72:xx:xx:62:a6
13:25:36, 20 Nov. (1191623.970000) Device disconnected: Hostname: WINDOWS-​VG4S7US IP: 192.168.1.70 MAC: 94:xx:xx:a9:08:0d
13:25:36, 20 Nov. (1191623.970000) Device disconnected: Hostname: dlanwireless IP: 192.168.1.103 MAC: bc:xx:xx:8e:9f:ae
13:18:25, 20 Nov. (1191193.480000) Device disconnected: Hostname: Jim-​Dell IP: 192.168.1.79 MAC: ac:72:xx:xx:62:a6
13:18:25, 20 Nov. (1191193.480000) Device disconnected: Hostname: WINDOWS-​VG4S7US IP: 192.168.1.70 MAC: 94:xx:xx:a9:08:0d


client assoc/disassoc - for example:
14:39:17, 20 Nov. ath00: STA 48:xx:xx:67:ad:63 IEEE 802.11: Client associated
14:36:55, 20 Nov. ath00: STA 48:xx:xx:67:ad:63 IEEE 802.11: Client disassociated



ACTION TAKEN:
Looked up the potential problems on the BT forums
Prevented smart setup
Restarted HH5
Split 2.4 and 5 GHz, and allocated channels rather than auto.
Checked that the channels are clear of interference nearby (there aren't any - neighbours don't even have interent)
allocated fixed IP addresses to all devices

Contacted BT:_
- they identified an issue and reset the line
- promised a call back
The call back actually happened, but instead of someone helpful I got a dragon who
- got me to reset the HH5 to factory settings, which then involved redoing all of the tweaks mentioned above, and annoyingly removed all of the fixed IPaddresses that I had allocated (which i have not yet redone).
-explained in great detail how to disable smart setup, and would not listen that I had already done that before this all started and I knew how to do so.
- She insisted that disabling smart setup would solve my problem, despite me telling her that I was still getting the warnings about internet not connected. In the end I got fed up with her utter lack of listening.

I have seen that the issues I feel I am having were the subject of a post here about the HH6 but that one of the solutions was to revert to their HH5. I tried the ideas within that thread but without success, and now thought it might be sensible to see if anyone here has any other ideas as to what I could do to improve the consistency of experience on my devices.
Standard User Fellwalker
(learned) Sun 20-Nov-16 18:45:14
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Re: HomeHub5 HH5 momentarily dropping computers and tablets


[re: Fellwalker] [link to this post]
 
I have no idea what is happening. I just opened a web page to do a search, and noticed the HH5 light had turned green instead of blue. THen a couple of minutes later it turned flashing orange, the "b" flashed and then steady orange, before all teh lights turned blue again.

THe System event shows
Time and date Message
18:30:52, 20 Nov. (1209938.710000) The system is going DOWN for reboot.
18:30:52, 20 Nov. (1209938.710000) OpenRG is going for reboot by IPC command
18:30:47, 20 Nov. (1209933.710000) OpenRG will go down for reboot in 5 seconds


Why?

Since then, lots of strange messages in the Event Log, TR069
Time and date Message
18:34:59, 20 Nov. ( 213.050000) CWMP: session completed successfully
18:34:58, 20 Nov. ( 211.680000) CWMP: HTTP authentication success from https://pbthdm.bt.mo
18:34:54, 20 Nov. ( 207.430000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
18:34:54, 20 Nov. ( 207.420000) CWMP: Session start now. Event code(s): '6 CONNECTION REQUEST,4 VALUE CHANGE'
18:34:53, 20 Nov. ( 206.950000) CWMP: session completed successfully
18:34:52, 20 Nov. ( 205.440000) CWMP: Initializing transaction for event code 6 CONNECTION REQUEST
18:34:50, 20 Nov. ( 203.290000) CWMP: HTTP authentication success from https://pbthdm.bt.mo
18:34:33, 20 Nov. ( 187.110000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
18:34:33, 20 Nov. ( 187.100000) CWMP: Session start now. Event code(s): '1 BOOT,4 VALUE CHANGE'
18:34:02, 20 Nov. ( 155.620000) CWMP: session closed due to error: WGET TLS error
19:33:37, 20 Nov. ( 145.840000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
19:33:37, 20 Nov. ( 145.840000) CWMP: Session start now. Event code(s): '1 BOOT,4 VALUE CHANGE'
19:33:24, 20 Nov. ( 133.140000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
19:32:43, 20 Nov. ( 92.120000) CWMP: session closed due to error: No response
19:32:41, 20 Nov. ( 89.870000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
19:32:41, 20 Nov. ( 89.860000) CWMP: Session start now. Event code(s): '1 BOOT,4 VALUE CHANGE'
19:32:07, 20 Nov. ( 56.230000) CWMP: session closed due to error: No response
19:31:53, 20 Nov. ( 42.040000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
19:31:53, 20 Nov. ( 42.030000) CWMP: Session start now. Event code(s): '1 BOOT,4 VALUE CHANGE'
19:31:52, 20 Nov. ( 41.460000) CWMP: Initializing transaction for event code 1 BOOT
Standard User ukhardy07
(knowledge is power) Sun 20-Nov-16 20:57:46
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Re: HomeHub5 HH5 momentarily dropping computers and tablets


[re: Fellwalker] [link to this post]
 
It self reboots every 14 days.

Those messages are all normal it's just the hub looking for new firmware.


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Standard User ukhardy07
(knowledge is power) Sun 20-Nov-16 21:07:14
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Re: HomeHub5 HH5 momentarily dropping computers and tablets


[re: Fellwalker] [link to this post]
 
Another question why did you get a homehub 5, not a 6?

It is November the hub 6 was released in May.
Standard User Fellwalker
(learned) Sun 20-Nov-16 21:13:29
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Re: HomeHub5 HH5 momentarily dropping computers and tablets


[re: ukhardy07] [link to this post]
 
I've checked and it was actually as long ago as February that I renewed my broadband and got the new hub.

The event log only shows this one reboot,and it has entries in it since February.
Standard User ukhardy07
(knowledge is power) Sun 20-Nov-16 21:23:27
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Re: HomeHub5 HH5 momentarily dropping computers and tablets


[re: Fellwalker] [link to this post]
 
In reply to a post by Fellwalker:
I've checked and it was actually as long ago as February that I renewed my broadband and got the new hub.

The event log only shows this one reboot,and it has entries in it since February.
So have you had issues since Feb or just recently? The hub reboots every 14 days, that is just baked into the HH5A. I've always found my HH logs a bit hit and miss so I would not rely on them to capture everything.

Do you have issues both wired and wireless?
Standard User Fellwalker
(learned) Sun 20-Nov-16 21:34:59
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Re: HomeHub5 HH5 momentarily dropping computers and tablets


[re: ukhardy07] [link to this post]
 
I've never noticed it reboot before.

I've noticed connections being lost, and apps reporting they don't have Internet for several months, I don't specifically remember it happening ever since the change. I remember that I kept the old hub about amonth before I sent it back, so I guess things were working at that point.

Yes, wired and wireless.
Standard User ukhardy07
(knowledge is power) Sun 20-Nov-16 22:33:20
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Re: HomeHub5 HH5 momentarily dropping computers and tablets


[re: Fellwalker] [link to this post]
 
I've never noticed it reboot before.
Generally happens around early morning but sometimes not. It is a feature of the hub and cannot be disabled, every hub does it.

I've noticed connections being lost, and apps reporting they don't have Internet for several months, I don't specifically remember it happening ever since the change. I remember that I kept the old hub about amonth before I sent it back, so I guess things were working at that point.
When this happens, is the light still blue? Also do you have internet access on other devices at the same time? There might be quick drop-outs occurring. Does the connection uptime in 192.168.1.254 reach multiple days in length?
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