Blimey what a hassle, Page of forms to fill in then despite already having a line and number, they insisted they had to send out an engineer to connect us. Anyway date was set for the 19 Dec (earliest they can do).
We then got a message this morning to say no engineer visit was necessary (surprise!), ok.
We then had a call to say the phone would be connected on the 19th and an engineer would visit. After getting the foreign man to dbl check he agreed no visit was needed BUT the BB could not be connected on that day and was not able to give me a date when it would be.
So I went onto live chat. OMG
4 depts later I finally got through to New Orders who went through the same rigmarole.
After really pressing him I get told that BT cancelled the BB provison (not able to tell me why) but because there was an open order on the line they cannot add to that so I have to wait until the phone line goes live, then the following day they will issue a request for the bb to be connected which because it will then be just before Christmas they cannot give me a date.
Unbelievable. Do they really want my custom?? This is why I have stayed away from BT for donkeys years but hoped things had got better.
Anyone know of another providor who is cheap and does joint phone/bb on a small rural exchange?
Woody (chuntering along in his own inimitable style, using 100 words when 10 would do)