Many thanks for the reply.
I contacted BT in the early hours of Saturday morning. After waiting for 30 minutes i was transferred to the Indian call centre. Now no offence to the Indian call centre staff but i could tell while i was speaking the woman she did not understand the fault i was explaining. Yep she raised a fault with the line but it's looks like a standard fault raise to me because today i received the below text from openreach
"Hi openreach here, this is regarding a fault on your line, we have tested it OK now, if it's working fine please reply CLOSE if it's not as REPAIR.. thank you
Now no doubt the line is working fine, trouble is the line isn't connected to my house. I explained all this the Indian call centre but as i say i knew it was going in one ear and out the other
And the cherry on top when i reply to the openreach text with REPAIR it comes up error unable to send the text!. What a joke
I contacted BT again via phone, again through to the Indian call centre. I explained all what happened today. But she kept repeating the standard line your phone will be fixed by the 13th line
Edited by user9825 (Sun 11-Dec-16 16:07:19)