Hi Hopefully someone can give me some advice with my BT Fibre,
So I joined BT back in November was getting full sync of 55Meg at the router.
A few weeks later a cease happened on my line so everything got cancelled.
BT then placed another order to get us connected again. My service is now live again with BT but I'm only getting 44Meg this time.
Would anyone know any reason for the big drop in speed ? Can I ask BT to put me in a faster profile ?
Have posted my router stats below.
Thanks in advanced.
BT Smart Hub Manager
This is a list of your BT Smart Hub settings and current statistics.
Product name: BT Hub 6A
Serial number: +084316+NQ64464898
Firmware version: SG4B10002244
Firmware updated: 09-Jan-2017
Board version: 1.0
Gui version: 1.32.0
DSL uptime: 0 Days, 0 Hours 4 Minutes 30 Seconds
Data rate: 10.00 kbps / 46.25 kbps
Maximum data rate: 12298 / 52700
Noise margin: 8.2 / 6.4
Line attenuation: 21.1
VPI / VCI: 0/38
Latency type: Fast Path
Data sent / received: 0 MB Uploaded / 0 MB Downloaded
Broadband username: email@example.com
BT Wi-fi: Not active
2.4 GHz wireless network name: BTHub6-X363
2.4 GHz wireless channel: Smart (Channel 1)
5 GHz wireless network name: BTHub6-X363
5 GHz wireless channel: Smart (Channel 36)
Wireless security: WPA2 (Recommended)
Band steering: Off
Wireless mode: Mode 1
MAC address: 24:20:C7:50:34:01
Software variant: -
Boot loader: 7.33.1