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Standard User Rebeldiamond
(learned) Thu 02-Feb-17 18:57:58
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Hub ownership


[link to this post]
 
Hi, I've recently moved to Zen after a terrible experience of BT customer service which resulted in executive level customer complaints allowing me to leave without penalty.
They've now sent me a returns bag to send back the HH6 I was using and herein lies my question....
I paid £50 plus p&p for the hub so do I have to send it back or not?
Standard User Zarjaz
(eat-sleep-adslguide) Thu 02-Feb-17 20:39:08
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Re: Hub ownership


[re: Rebeldiamond] [link to this post]
 
Why, what else had you planned to do with it ?

Standard User dustmaker
(newbie) Thu 02-Feb-17 20:48:57
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Re: Hub ownership


[re: Zarjaz] [link to this post]
 
I'm using mine as a dual band ac wireless access point for my loft conversion

BT ADSL (Lewes 2000-2005) - 512/256k, later upgraded to 2048/256k
University of Kent JaNET (2005/06) - 10/10meg
BeThere (Canterbury & Hoddesdon 2006-2008) - c. 21/1.3meg
AOL broadband (Exeter 2009/10) - 8/0.5meg
Virgin Media (Islington 2011-2013) 50/5meg
Virgin Media (Greenwich 2013-2015) 120/12meg (peak more like 2/12)
BT Infinity 2 (Greenwich 2015-) 70/20meg


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Standard User Realalemadrid
(regular) Thu 02-Feb-17 20:49:59
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Re: Hub ownership


[re: Rebeldiamond] [link to this post]
 
If you paid £50 for it I would say it now belongs to you so why are BT expecting you to send it back? Are you sure that the £50 was for the home hub and not another charge such as line activation or something?
Standard User Rebeldiamond
(learned) Thu 02-Feb-17 21:16:59
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Re: Hub ownership


[re: Realalemadrid] [link to this post]
 
Yes initially I was given the options of a free hub which also recontracted or pay £50 for the hub and no increase to contract.
To answer the previous person who asked what I will do with it... after all the hassle bt have put me through I'd rather not give them anything.
I've just done a live chat with bt and they've confirmed I had paid for it and to throw the bag away.
Standard User bowdon
(committed) Sat 04-Feb-17 00:35:29
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Re: Hub ownership


[re: Rebeldiamond] [link to this post]
 
Is this the twilight zone?

Why are you having a conversation with yourself?

Demon => Freeserve => Pipex => Be => Sky => BT Infinity 2
Standard User RobertoS
(elder) Sat 04-Feb-17 00:56:18
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Re: Hub ownership


[re: bowdon] [link to this post]
 
Uh?

smile

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 54999/14466Kbps @ 600m. BQMs - IPv4 & IPv6
Standard User 23Prince
(experienced) Sat 04-Feb-17 01:25:34
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Re: Hub ownership


[re: bowdon] [link to this post]
 
In reply to a post by bowdon:
Is this the twilight zone?

Why are you having a conversation with yourself?


Can you not see the other replies!?
Standard User RobertoS
(elder) Sat 04-Feb-17 01:37:22
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Re: Hub ownership


[re: 23Prince] [link to this post]
 
It is certainly a strange question. I think bowdon is picking up the identical nick lengths, start of "Re" and end "d", with a similar pattern of risers in the left-hand part of the two nicks, and reading them as identical.

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 54999/14466Kbps @ 600m. BQMs - IPv4 & IPv6
Standard User eckiedoo
(fountain of knowledge) Sat 04-Feb-17 02:02:36
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Re: Hub ownership


[re: RobertoS] [link to this post]
 
Interesting apparent confirmation that reading is as much Pattern Recognition as deciphering the individual letters.

Hence the adoption of UPPER Case and lower case letters for Motorway signs in the 1950s.
Standard User PaulKirby
(knowledge is power) Sat 04-Feb-17 03:59:42
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Re: Hub ownership


[re: 23Prince] [link to this post]
 
In reply to a post by 23Prince:
In reply to a post by bowdon:
Is this the twilight zone?

Why are you having a conversation with yourself?


Can you not see the other replies!?

Its because those other posters have a similar name shown below:

Rebeldiamond
Realalemadrid

I thought the same at first, then I took a closer look at their names and they are different.

Paul

BTBroadband - Infinity 4 - 310Mbps (down), 31Mbps (up)
TBB Speedtest

Edited by PaulKirby (Sat 04-Feb-17 04:01:01)

Standard User 23Prince
(experienced) Sat 04-Feb-17 09:25:00
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Re: Hub ownership


[re: PaulKirby] [link to this post]
 
In reply to a post by PaulKirby:
In reply to a post by 23Prince:
In reply to a post by bowdon:
Is this the twilight zone?

Why are you having a conversation with yourself?


Can you not see the other replies!?

Its because those other posters have a similar name shown below:

Rebeldiamond
Realalemadrid

I thought the same at first, then I took a closer look at their names and they are different.

Paul


Agreed, But I would have hoped also seeing "Zarjaz" and Dustmaker" would have helped bowdon out :/
Standard User bowdon
(committed) Sat 04-Feb-17 15:32:49
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Re: Hub ownership


[re: 23Prince] [link to this post]
 
Ahh yes.. it was the similar looking names lol.

I saw the other replies but then the 2 similar names were having a conversation.

It was friday night and there was cider at the bowdon house smile

Apologies.

Demon => Freeserve => Pipex => Be => Sky => BT Infinity 2
Standard User 23Prince
(experienced) Sat 04-Feb-17 15:39:34
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Re: Hub ownership


[re: bowdon] [link to this post]
 
In reply to a post by bowdon:
Ahh yes.. it was the similar looking names lol.

I saw the other replies but then the 2 similar names were having a conversation.

It was friday night and there was cider at the bowdon house smile

Apologies.


None needed, Cider was the excuse and that works for me laugh
Standard User hairybarsteward
(learned) Sat 04-Feb-17 18:59:26
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Re: Hub ownership


[re: Rebeldiamond] [link to this post]
 
Use the bag but put something useful in it like a brick, thus costing them the postage.

Live fast, Die ...Auld!!
Standard User ggremlin
(experienced) Sat 04-Feb-17 22:15:29
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Re: Hub ownership


[re: Rebeldiamond] [link to this post]
 
They've now sent me a returns bag to send back the HH6 I was using and herein lies my question....
I paid £50 plus p&p for the hub so do I have to send it back or not?
they give you the bag so that you may return the hub to be recycled /'responsibly disposed of'. but you dont have to return it.
note, some isp's equipment does have to be returned, - eg sky q boxes and I think vm hubs
Standard User PaulKirby
(knowledge is power) Sat 04-Feb-17 23:33:13
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Re: Hub ownership


[re: ggremlin] [link to this post]
 
In reply to a post by ggremlin:
They've now sent me a returns bag to send back the HH6 I was using and herein lies my question....
I paid £50 plus p&p for the hub so do I have to send it back or not?
they give you the bag so that you may return the hub to be recycled /'responsibly disposed of'. but you dont have to return it.
note, some isp's equipment does have to be returned, - eg sky q boxes and I think vm hubs

Normally when BT want their hubs back they send you a returns box, I have one here some place.

As for Sky Q and VM Boxes, they are owned by them and never the customer, so year they would have to go back, this isn't a bad thing, just means if the box breaks they replace it smile

Paul

BTBroadband - Infinity 4 - 310Mbps (down), 31Mbps (up)
TBB Speedtest
Standard User alexatkin
(regular) Sat 04-Feb-17 23:37:06
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Re: Hub ownership


[re: PaulKirby] [link to this post]
 
Considering the number of people selling these on eBay I can only assume BT do not bother to recover them.

Heck, I bought two HomeHub 5s myself as they are the cheapest device around to use as an 802.11ac Gigabit Access Point.

One of them arrived in the Smart Hub 6 box which does specifically mention "recycling" the Home Hub 5. So it certainly does not seem to be mandatory to return them.

Edited by alexatkin (Sat 04-Feb-17 23:38:33)

Standard User PaulKirby
(knowledge is power) Sat 04-Feb-17 23:50:18
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Re: Hub ownership


[re: alexatkin] [link to this post]
 
True, I have two HH4A sitting here and I am currently using a Smart Hub, one of the Hub4A's was to go back, but they haven't asked again for the old one.

So Meh.

Paul

BTBroadband - Infinity 4 - 310Mbps (down), 31Mbps (up)
TBB Speedtest
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