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Standard User PaulKirby
(knowledge is power) Sat 11-Feb-17 12:47:58
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Are BT Capping my Connection??? [Engineer Booked]


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Hey All

I am wondering if BT are now capping everyone on the weekends and week nights?

I am on infinity 4 (300:30) package and I am getting a flat line of 93Mbps shown here and just now here

The way I see it if it was congestion it would be all over the place, but this is a complete flat line.

I just tried to do the built in Speed Test on the BT SIte and it told me the following:
Broadband not linked to BT account

Your BT account doesn’t appear to have any BT broadband linked to it.

Also this is what it says about our broadband package:
Unlimited Broadband with BT Infinity 4
Unlimited usage
Up to 300Mb download speed
Unlimited BT Wi-fi minutes
Online storage with BT Cloud
BT Parental Controls, BT Web Protect & BT Virus Protect

So it still knows we have it.
I am about to phone the FTTP Team on 0800 587 4787

But something doesn't look right to me.

Has anyone else had this happen to them when on BT?

*** update ***
Spoke to BT and they did some tests (I.e. got me to go to http://www.speedtest.btwholesale.com/ and run the tests, which failed the second part) and could see it flat line at 94 Mbps and reported it as a fault to BT Wholesale.

They wasn't too sure if wholesale would accept it as a fault due to it has to drop to 40Mbps before its classed as a fault, but it seems that they did and a special engineer (sf something in their name) is booked for this Monday between 8am and 1pm.

Lets hope they see the issue.

Paul

BTBroadband - Infinity 4 - 310Mbps (down), 31Mbps (up)
TBB Speedtest

Edited by PaulKirby (Sat 11-Feb-17 13:38:40)

Standard User Zarjaz
(eat-sleep-adslguide) Sat 11-Feb-17 16:32:23
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Re: Are BT Capping my Connection??? [Engineer Booked]


[re: PaulKirby] [link to this post]
 
a special engineer (sf something in their name) is booked for this Monday between 8am and 1pm.

SFI visit. Special Fault Investigation.

Nuttin' special I can assure you.

I hope you get a nice one.

They will speed test, but are not obliged to do so. Will be looking at the Openreach kit and the LLR reading.

Standard User legume
(experienced) Sat 11-Feb-17 17:27:10
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Re: Are BT Capping my Connection??? [Engineer Booked]


[re: PaulKirby] [link to this post]
 
Maybe some nic your side decided it was connecting at 100 instead of 1000 mbit?


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Standard User PaulKirby
(knowledge is power) Sat 11-Feb-17 17:30:11
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Re: Are BT Capping my Connection??? [Engineer Booked]


[re: Zarjaz] [link to this post]
 
In reply to a post by Zarjaz:
a special engineer (sf something in their name) is booked for this Monday between 8am and 1pm.

SFI visit. Special Fault Investigation.

Nuttin' special I can assure you.

That's it.
I thought they were a FTTP Engineer that had extra gear?

In reply to a post by Zarjaz:
I hope you get a nice one.

You mean they are not nice tongue

In reply to a post by Zarjaz:
They will speed test, but are not obliged to do so. Will be looking at the Openreach kit and the LLR reading.

Well BT FTTP Faults said that the engineer will do tests from our end, so I assumed a speed test would happen.

I assume when you say LLR you are referring to Light Loss Ratio ?
If so that was very good when it was installed.

Just hoping the issue stays on the connection when they do there tests due to normally around 8am to 1pm its at full speed.

But due to where its not congestion at fault this time I assume it will still be here come Monday.

Paul

BTBroadband - Infinity 4 - 310Mbps (down), 31Mbps (up)
TBB Speedtest
Standard User PaulKirby
(knowledge is power) Sat 11-Feb-17 17:33:27
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Re: Are BT Capping my Connection??? [Engineer Booked]


[re: legume] [link to this post]
 
In reply to a post by legume:
Maybe some nic your side decided it was connecting at 100 instead of 1000 mbit?

Not on every PC, plus I am connecting to our servers at 1Gbps, also the FTTP Faults team did some tests their end.

Paul

BTBroadband - Infinity 4 - 310Mbps (down), 31Mbps (up)
TBB Speedtest
Standard User lelboy
(committed) Sun 12-Feb-17 10:13:32
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Re: Are BT Capping my Connection??? [Engineer Booked]


[re: Zarjaz] [link to this post]
 
"nuttin" (shakes head)?
Standard User lelboy
(committed) Sun 12-Feb-17 10:18:22
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Re: Are BT Capping my Connection??? [Engineer Booked]


[re: PaulKirby] [link to this post]
 
Hello,
No capping that I'm aware of - although my speed is 63 down 18 up, not your higher speed - but I do get this rebooting every so often (no specific time frame).
What is becoming a pain is that so often recordings made on the HD BT box fail - stating "box not connected": it is, and when I go into the system, that is confirmed. Any thoughts? Cheers, Les.
Standard User BatBoy
(sensei) Sun 12-Feb-17 10:24:34
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Re: Are BT Capping my Connection??? [Engineer Booked]


[re: lelboy] [link to this post]
 
Do you have FTTP?
Standard User craski
(member) Sun 12-Feb-17 10:52:15
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Re: Are BT Capping my Connection??? [Engineer Booked]


[re: PaulKirby] [link to this post]
 
In reply to a post by PaulKirby:
They wasn't too sure if wholesale would accept it as a fault due to it has to drop to 40Mbps before its classed as a fault
Wow, 40 Mbps, that really sucks. How can they possible justify a 300Mbps connection dropping so much speed as being "acceptable".

Zen Unlimited Fibre Office BQM
Standard User PaulKirby
(knowledge is power) Sun 12-Feb-17 13:18:32
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Re: Are BT Capping my Connection??? [Engineer Booked]


[re: lelboy] [link to this post]
 
I think its a fault in their network.
I am wondering if their system thinks I am on FTTC and capped it at 94.5Mbps thinking I would get 80 down with a max obtainable of 94.5Mbps.

As for the rebooting, my smart hub hasn't rebooted for nearly a month shown below:

Connection status: Connected 

BT Broadband /
BT Infinity /
BT Infinity 3 and 4: BT Infinity 3 and 4

Firmware version: SG4B10002244
Firmware updated: 22-Dec-2016
Serial number: ---
Network uptime: 27 Days, 16 Hours 15 Minutes 
System uptime: 27 Days, 16 Hours 16 Minutes 
BT Wi-fi status: Not active

I didn't want to touch anything until the engineer arrives tomorrow.

I just did another speed test and its still capped at around 94.5 Mbps.

I also did a speed test about 1am this morning where its normally capped at max speed, sadly it was still capped at around 94.5 Mbps.

*** update ***

As for your HD Box failing recordings, is that live recordings or On Demand / Catch up?

If its Live recordings then this happens from time to time, could be down to a clash with another two schedules, or just a corrupted stream.

Now if it was via the Online On Demand / Catch up route then it could be down to your HD Box lost its allocated IP Address when the Hub did its reboot.

To stop our devices from loosing its allocated IP Addresses I setup my own DHCP Server on a very low power Shuttle PC that was lying around here, I do plan to ditch the Smart Hub and have this PC connect directly to the WAN Port on the ONT.

But that's way down the line.


Paul

BTBroadband - Infinity 4 - 310Mbps (down), 31Mbps (up)
TBB Speedtest

Edited by PaulKirby (Sun 12-Feb-17 13:43:24)

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