The hub has nothing to do with the "sync" speed on FTTP, That's all down to the ONT. Physical works wouldn't affect the speed either. With FTTP, it's either connected or it isn't - it's digital, so it's on or off.
Yes, I know.
I assume you've done a full power cycle of the ONT and the home hub?
Have you tried factory resetting the home hub?
Have you checked that a setting for the Ethernet card hasn't changed from GigE to regular 10/100 Ethernet? Have you tried a different Ethernet port on the home hub?
Erm, I didn't want to touch the ONT just in case it had issues connecting back up, which would leave us without a phone line too.
Funny that you say about full re-boot of the hub, even though I am still connecting to our servers here at 1Gbit, I rebooted all our 1Gbit Switches when I noticed that one port was linked at 100Mbit and yes, this port was the one connected to the Smart Hub.
I did a simple unpluging and plugging of that cable and its now linked at 1Gbit.
So it seems that the Smart Hub Ethernet Port 1 got confused, now if this is an issue that might require a replacement later on I don't know, but doing a reconnect of it resolved the issue.
I feel rather imbarised now, me an engineer that did far more technical work forgot to do something silly like this
Also I didn't want to touch the Hub due to at least we still had a connection and a reboot might of lost that.
I have had 35 emails from friends and colleagues saying "Have you tried unplugging and plugging it back in" and its only 09:25 already
As for the engineer, as soon as I realised what the issue was I got onto the phone, but was cursed by the huge queue and while in the queue the engineer arrived, and funny enough it was my trusty fellow Boost engineer that we had last year that tried to get the most out of our ADSL connection.
I explained to him what had happened and he was happy to close off the fault as resolved and move onto the next job round the corner.
- Infinity 4 - 310Mbps (down), 31Mbps (up)
Edited by PaulKirby (Mon 13-Feb-17 09:35:19)