I guessed wrong for once...
*** update ***
I was referring to the 3 Ethernet LAN Ports on the Smart Hub, not the Virtual Lan BT end.
TBH I have no clue who is responsible for what with FTTP.
Now with ADSLx I was aware that BT are responsible up to the master socket + any extension "that they" install.
So if BT install a data extension then you are not allowed to touch it.
The last part I was told by BT.
But I haven't been told who is responsible for what to do with FTTP, so its all down to assumption.
I assume BT are responsible for everything that they installed, that would include up to the ONT, due to the engineer had me connect up the Smart Hub to the ONT and our LAN.
So I would assume that we are responsible from the Smart Hub onwards, just like we would be responsible if we was using our own router, so the issues with the Ethernet Port 1 on the Smart Hub, would be my responsibility.
But what complicates things is BT are happy to replace free of charge a new Smart Hub if the current one becomes faulty.
So by that assumption BT are saying they are responsible up to the Smart Hub point which makes sense as long as we are using the Smart Hub that is.
Which was why we was sent an engineer free of charge even though it was the Ethernet port on the Smart Hub that was at fault.
But like I said this is all assumption here.
One thing I know to be true is we are responsible to look after all the installed equipment, any misuse would resulting in being charged if their equipment has to be replaced due to damage caused by misuse.
Maybe people on here can shed some light to who is responsible for whet on a FTTP Install also assuming the customer is using the Smart Hub (paid extra)
- Infinity 4 - 310Mbps (down), 31Mbps (up)
Edited by PaulKirby (Tue 14-Feb-17 17:08:08)