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Standard User BarkingMad
(learned) Sat 11-Feb-17 17:15:37
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Switching from BT due to April price rise


[link to this post]
 
I've never switched BB or HP provider.

Due to future BT price increases, I've received my email saying I need to contact BT within 30 days telling them I want to switch (not cancel) my BB+HP. It then says I need to give 14 days notitce for the switch.

If I interpet this corrrectly, I recieved the email on 10 Feb, so I have 30 days (until 12 Mar) to contact BT and notify them of the switch. Then, do I need to wait 14 days before contacting my new provider to start the migration?

How long would BT wait after me giving them notice for the switch to complete? I assume my BT prices would be frozen until the switch completes?

I've paid LRS so trying to minimise my loss with BT.

I don't want to mess this up and incur cancellation charges from BT.

Thanks

EDIT: Spelling mistake corrections

Edited by BarkingMad (Sat 11-Feb-17 20:47:30)

Standard User Oliver341
(eat-sleep-adslguide) Sat 11-Feb-17 19:52:55
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Re: Switcihng from BT due to April price rise


[re: BarkingMad] [link to this post]
 
In reply to a post by BarkingMad:
Due to future BT price increases, I've recieved my email saying I need to contact BT within 30 days telling them I want to switch (not cancel) my BB+HP. It then says I ned to give 14 days notitce for the switch.

You don't need to give 14 days notice, you just need to tell BT that you intend to switch due to the price rise, then place an order with the new ISP. The new ISP will do the rest.

Oliver.
Standard User Tazz_uk
(experienced) Sat 11-Feb-17 20:32:24
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Re: Switcihng from BT due to April price rise


[re: BarkingMad] [link to this post]
 
did you try http://bt.com/myoffer for a deal??

BT Infinity 2 Broadband

Edited by Tazz_uk (Sat 11-Feb-17 20:33:25)


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Standard User BarkingMad
(learned) Sat 11-Feb-17 20:42:34
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Re: Switching from BT due to April price rise


[re: Tazz_uk] [link to this post]
 
I'm a little frustrated with the repeated price rises and the constant need to haggle. The deals also cause problems with LRS being 12 months and BB being say 18, meaning the end dates only coincide every 36 months.
Standard User BarkingMad
(learned) Sat 11-Feb-17 20:49:52
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Re: Switching from BT due to April price rise


[re: Oliver341] [link to this post]
 
Thanks Oliver341,

How does my new ISP know about my 14 day notice period?
Standard User BatBoy
(sensei) Sat 11-Feb-17 20:50:51
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Re: Switching from BT due to April price rise


[re: BarkingMad] [link to this post]
 
Can you just move the broadband and keep the LRS?
Standard User Oliver341
(eat-sleep-adslguide) Sat 11-Feb-17 21:49:31
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Re: Switching from BT due to April price rise


[re: BarkingMad] [link to this post]
 
In reply to a post by BarkingMad:
How does my new ISP know about my 14 day notice period?

It's the new ISP that will trigger the 14 day notice period. The only time it's you that triggers the 14 day period is when you cease the connection without migrating.

Oliver.

Edited by Oliver341 (Sat 11-Feb-17 21:52:16)

Standard User gomezz
(eat-sleep-adslguide) Sat 11-Feb-17 22:15:35
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Re: Switching from BT due to April price rise


[re: BarkingMad] [link to this post]
 
I didn't need to haggle to get a £6 increase turned into a £12 decrease fixed for 24 months. Their retentions guy was very eager to oblige. smile

BT Infinity 1 (unlimited)
Standard User LadFromWales85
(committed) Sun 12-Feb-17 09:23:07
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Re: Switching from BT due to April price rise


[re: gomezz] [link to this post]
 
But it's not fixed is if, as the next blanket price rise will apply to you again...

AAISP 80/20
Standard User gomezz
(eat-sleep-adslguide) Sun 12-Feb-17 12:36:26
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Re: Switching from BT due to April price rise


[re: LadFromWales85] [link to this post]
 
Nope.

BT Infinity 1 (unlimited)
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