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Standard User aks
(committed) Sat 11-Mar-17 10:46:13
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BT status hertfordshire


[link to this post]
 
I switched to BT BB Infinity last July and since then I've experienced a few connection reliability issues, not previously experienced with other ISPs. I was with Plusnet and it was quite stable.

The router says I'm connected, but no websites are available. Perhaps a DNS issue?

I realise there could be a wide range of issues, but this just gets annoying. The status checker says all ok (as it did last time when DNS broke). Anyone else having issues?

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Tony
Administrator MrSaffron
(staff) Sat 11-Mar-17 11:58:43
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Re: BT status hertfordshire


[re: aks] [link to this post]
 
When its working make a note of a sites IP address and when you hit the none working, try pinging the IP address (after previously checking it replies to pings) if that is working you have connectivity and a DNS issue is most likely.

Also is this over Wi-Fi or Ethernet?

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User aks
(committed) Sat 11-Mar-17 13:17:42
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Re: BT status hertfordshire


[re: MrSaffron] [link to this post]
 
I have multiple PCs/Mac/iPad/iPhones, some site working, some not.

Speedtest reporting 73.81 / 18.73mbs, 9ms ping speedtest

but sites very slow to respond or timing out completely, e.g. bbc.co.uk. Very weird.

Now seems to have started working again.

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Tony


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