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Standard User corsa57
(regular) Sun 18-Jun-17 11:53:48
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BT wifi fon


[link to this post]
 
Bt has for some reason switched on fon on my smart hub 6. I am unable to turn it off as I cannot log on to the BT wifi page. This is apparently a common problem for people who did not sign up to BT email when joining BT for internet services. I have tried changing the password to no avail.
Does anyone know how to switch fon off from the hub to get around the logging in problem or using the dreaded BT phone support services?
Standard User MHC
(sensei) Sun 18-Jun-17 13:49:19
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Re: BT wifi fon


[re: corsa57] [link to this post]
 
Why do you want to turn it off? It is not much of a problem for a user. Occasionally a small amount of bandwidth is used but tat is all.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C


taurus excreta cerebrum vincit
Standard User corsa57
(regular) Sun 18-Jun-17 13:55:35
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Re: BT wifi fon


[re: MHC] [link to this post]
 
I stay next to a campsite that can have 50 or so there on holiday and they all want wifi access and some will climb into your garden to get it.


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Standard User ukhardy07
(knowledge is power) Sun 18-Jun-17 14:06:11
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Re: BT wifi fon


[re: corsa57] [link to this post]
 
Can you log into MYBT to get bills etc?
Standard User Oliver341
(eat-sleep-adslguide) Sun 18-Jun-17 14:07:25
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Re: BT wifi fon


[re: corsa57] [link to this post]
 
There are two different places to disable BT Wifi on their website. The BT Wifi area in My BT doesn't need a btinternet email address to access. You are probably trying to access the old page for very old customers.

Oliver.
Standard User corsa57
(regular) Sun 18-Jun-17 14:18:50
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Re: BT wifi fon


[re: ukhardy07] [link to this post]
 
No problem to log into MYBT.
Standard User corsa57
(regular) Sun 18-Jun-17 14:32:13
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Re: BT wifi fon


[re: Oliver341] [link to this post]
 
https://www.bt.com/wifi/secure/statuscheck.do

This is the link I am using to access the check wifi status page.
I would be obliged Oliver341 if you could supply the one you use that does not require email and password.
Standard User Oliver341
(eat-sleep-adslguide) Sun 18-Jun-17 14:38:03
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Re: BT wifi fon


[re: corsa57] [link to this post]
 
That's the old one for customers signing up before Sep 2013. I'm not on BT now but I believe there's a BT Wifi "button" at the bottom of My BT (unless they changed it).

More info: http://bt.custhelp.com/app/answers/detail/a_id/41199/

Oliver.
Standard User corsa57
(regular) Sun 18-Jun-17 14:41:12
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Re: BT wifi fon


[re: Oliver341] [link to this post]
 
Thanks anyway, but no such button exists and all links take me back to the BT page I showed in my last reply.
Administrator MrSaffron
(staff) Sun 18-Jun-17 15:01:52
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Re: BT wifi fon


[re: corsa57] [link to this post]
 
Login and click MyBT button

Find the Manage My Extras button below bill summary click it
A list of 7 icons (the extras and BT Wifi should there - number 5) and click the BT WiFi one
Page will scroll and show BT WiFi is active, then click Manage my BT WiFi
Scroll down to bottom of page and there should be a Opt out of BT WiFi accordion, click it
You should now see an Opt out of BT WiFi button

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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