Bt has for some reason switched on fon on my smart hub 6. I am unable to turn it off as I cannot log on to the BT wifi page. This is apparently a common problem for people who did not sign up to BT email when joining BT for internet services. I have tried changing the password to no avail.
Does anyone know how to switch fon off from the hub to get around the logging in problem or using the dreaded BT phone support services?
There are two different places to disable BT Wifi on their website. The BT Wifi area in My BT doesn't need a btinternet email address to access. You are probably trying to access the old page for very old customers.
Find the Manage My Extras button below bill summary click it
A list of 7 icons (the extras and BT Wifi should there - number 5) and click the BT WiFi one
Page will scroll and show BT WiFi is active, then click Manage my BT WiFi
Scroll down to bottom of page and there should be a Opt out of BT WiFi accordion, click it
You should now see an Opt out of BT WiFi button