My daughter who is coming up to the end of her 1 year contract with BT is moving out of her house at the end of the month.
She called BT to serve her 1 month's notice and was told she could not serve notice until the 12 month contract is over. The month's notice would have taken her beyond the end of the 12 month contract.
Is this right?- because if you can't give 1 month's notice before 12 months is up then it is really a 13 month contract.
Anyone know if this is correct or did she just get a numpty?
My daughter gave 2 months notice then found they hadn't implemented it. When she phoned again she was told 'you can't give two months notice only 1 month'. So they are making her pay out of contact price until the notice is up! £48+ for axel at 0.5meg!! Make sure your daughter phones again, or better still goes on the chat and keeps a copy.