How about some speed tests? The BQM is nothing to do with that.
Your stats show you at 80Mbps sync., as has been said.
Anybody in the house doing a lot of streaming? Possibly using a new smart TV?
My broadband basic info/help site - www.robertos.me.uk.
Domains, site and mail hosting - Tsohost
Connection - AAISP Home::1 80/20. 200GB. Sync 72313/12530Kbps @ 600m. BQMs - IPv4