Think Broadband reported 26.5 Mbs, while BT reported about 52 Mbs to the BThub and suggested that that could be improved! I am using an Ethernet connection between hub and computer with an intervening Netgear switch.
What happens when you plug the Ethernet cable directly into the BTHub instead of using the Netgear switch?
If still the same low speeds, try using a different cable.
Edited by robertcrowther (Thu 16-Nov-17 21:18:36)