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Standard User GorillaWheels
(member) Thu 28-Sep-17 12:38:00
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Speed increase?


[link to this post]
 
Afternoon. Iíve just done a Speedtest and been surprised to see that I was getting 56.5 Mbps down and 16.1 Mbps up. My surprise was due to me being on a BT Infinity 55/10 sync where my max download should be up to 52 Mbps and upload up to 10 Mbps so I believe. Iíve just been on my BT Smart Hub Manager webpage and seen that my downstream sync is at 60.20 Mbps and upstream sync is at 16.77 Mbps.
Are BT giving more speed to people as a freebie, or is just a glitch? It has just happened recently as the Network uptime is currently 21 hours 4 minutes and System uptime says 2 days 11 hours 48 minutes although the router has not been switched off at all.

Dave

BT Infinity 1 - 55/10 sync with approx. 51 down /9 up
Standard User BatBoy
(sensei) Thu 28-Sep-17 12:49:19
Print Post

Re: Speed increase?


[re: GorillaWheels] [link to this post]
 
Which speedtester?
Standard User GorillaWheels
(member) Thu 28-Sep-17 12:52:39
Print Post

Re: Speed increase?


[re: BatBoy] [link to this post]
 
Ookla speedtest app on my iPad via WiFi.
Thinkbroadband speedtest gives the following.
https://www.thinkbroadband.com/speedtest/15065996663...

Dave

BT Infinity 1 - 55/10 sync with approx. 51 down /9 up

Edited by GorillaWheels (Thu 28-Sep-17 13:02:38)


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Standard User WilliamGrimsley
(experienced) Thu 28-Sep-17 12:53:52
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Re: Speed increase?


[re: GorillaWheels] [link to this post]
 
Hi Dave,

I see you've said that the Hub's downstream sync is x and x, but please can you post the full line stats, just to make sure? If the line rate is showing values higher than 55 Mb DS and/or higher than 10 Mb US, then you're not on the 55/10 package.

Thanks!

William Grimsley.

Edited by WilliamGrimsley (Thu 28-Sep-17 12:54:23)

Standard User BatBoy
(sensei) Thu 28-Sep-17 13:01:44
Print Post

Re: Speed increase?


[re: GorillaWheels] [link to this post]
 
I recently got the following result from the BT Speedtest
Download speedachieved during the test was - 90.73 Mbps
 For your connection, the acceptable range of speedsis 40 Mbps-74.1 Mbps .
 Additional Information:
 IP Profile for your line is - 74.1 Mbps
Standard User GorillaWheels
(member) Thu 28-Sep-17 13:07:01
Print Post

Re: Speed increase?


[re: WilliamGrimsley] [link to this post]
 
Here go William, Iím definitely only on BT Infinity 1 up to 52 Mbps. I did just notice though my noise margins are a lot lower than the last time I looked. Nothing has change in my house, I wonder if anything has changed at the cabinet or exchange.

This is a list of your BT Smart Hub settings and current statistics.

Product name:
BT Hub 6A
Serial number:
+084316+NQ65214303
Firmware version:
SG4B1000B316
Firmware updated:
27-Jul-2017
Board version:
1.0
Gui version:
1.64.0
DSL uptime:
0 Days, 21 Hours 28 Minutes 48 Seconds
Data rate:
16.77 Mbps / 60.20 Mbps
Maximum data rate:
16767 / 61091
Noise margin:
6 dB / 6.1 dB
Line attenuation:
18 dB
Signal attenuation:
VPI / VCI:
0/38
Modulation:
G_993_2_ANNEX_B
Latency type:
Fast Path
Data sent / received:
53522 MB Uploaded / 293341 MB Downloaded
Broadband username:
bthomehub@btbroadband.com
BT Wi-fi:
Active
2.4 GHz wireless network name:
BTHub6-SPH6
2.4 GHz wireless channel:
Smart (Channel 1)
5 GHz wireless network name:
BTHub6-SPH6
5 GHz wireless channel:
Smart (Channel 36)
Wireless security:
WPA2 (Recommended)
Wireless mode:
Mode 1
Firewall:
On
MAC address:
24:20:C7:91:99:E1
Software variant:
-
Boot loader:
7.33.1


Dave

BT Infinity 1 - 55/10 sync with approx. 51 down /9 up
Standard User GorillaWheels
(member) Thu 28-Sep-17 13:08:28
Print Post

Re: Speed increase?


[re: BatBoy] [link to this post]
 
Which package are you on Infinity 1 or 2?

Dave

BT Infinity 1 - 55/10 sync with approx. 51 down /9 up

Edited by GorillaWheels (Thu 28-Sep-17 13:09:03)

Standard User GorillaWheels
(member) Thu 28-Sep-17 13:12:28
Print Post

Re: Speed increase?


[re: GorillaWheels] [link to this post]
 
Sorry me being thick Batboy your ip profile shows you must be on Infinity 2

Dave

BT Infinity 1 - 55/10 sync with approx. 51 down /9 up
Standard User BatBoy
(sensei) Thu 28-Sep-17 13:16:16
Print Post

Re: Speed increase?


[re: GorillaWheels] [link to this post]
 
Infinity 2
Status: Showtime
Retrain Reason: 1
Last initialization procedure status: 0
Max: Upstream rate = 23275 Kbps, Downstream rate = 82644 Kbps
Bearer: 0, Upstream rate = 19999 Kbps, Downstream rate = 79999 Kbps
Standard User BatBoy
(sensei) Thu 28-Sep-17 13:18:15
Print Post

Re: Speed increase?


[re: GorillaWheels] [link to this post]
 
In reply to a post by GorillaWheels:
Sorry me being thick Batboy your ip profile shows you must be on Infinity 2

Dave
Not a problem. What does your IP Profile say you're on? (Look at the upstream)
Standard User WilliamGrimsley
(experienced) Thu 28-Sep-17 13:29:27
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Re: Speed increase?


[re: GorillaWheels] [link to this post]
 
Weird, because your connection is configured for the 80/20 package! You're certainly getting a "free" speed increase! It may be that your connection has been mistakenly configured instead of someone else! Whoops! tongue

William Grimsley.

Edited by WilliamGrimsley (Thu 28-Sep-17 13:30:21)

Standard User BatBoy
(sensei) Thu 28-Sep-17 13:36:50
Print Post

Re: Speed increase?


[re: BatBoy] [link to this post]
 
In reply to a post by BatBoy:
. What does your IP Profile say you're on? (Look at the upstream)
I mean this bit here which i've emboldened
Upload speed achieved during the test was - 3.71Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 20 Mbps
Standard User WilliamGrimsley
(experienced) Thu 28-Sep-17 13:37:58
Print Post

Re: Speed increase?


[re: BatBoy] [link to this post]
 
It's quite obvious from the line stats that his line is configured for the 80/20 package, he doesn't need to go down that road...

William Grimsley.
Standard User GorillaWheels
(member) Thu 28-Sep-17 13:50:05
Print Post

Re: Speed increase?


[re: BatBoy] [link to this post]
 
From BTW Speedtest my IP Profile says 10 Mbps yet the upstream test result showed 12.8 Mbps.
The downstream IP Profile shows 58.2 Mbps and got a result of 47.34 Mbps.

Dave

BT Infinity 1 - 55/10 sync with approx. 51 down /9 up
Standard User WilliamGrimsley
(experienced) Thu 28-Sep-17 13:52:40
Print Post

Re: Speed increase?


[re: GorillaWheels] [link to this post]
 
That's so weird! Your line stats show you on the 80/20 package!

William Grimsley.
Standard User BatBoy
(sensei) Thu 28-Sep-17 13:54:25
Print Post

Re: Speed increase?


[re: WilliamGrimsley] [link to this post]
 
In reply to a post by WilliamGrimsley:
It's quite obvious from the line stats that his line is configured for the 80/20 package, he doesn't need to go down that road...
Is it still obvious?
Standard User WilliamGrimsley
(experienced) Thu 28-Sep-17 13:56:36
Print Post

Re: Speed increase?


[re: BatBoy] [link to this post]
 
Yes, it is obvious, because the DS and US rate are above 55 and 10 Mb!

William Grimsley.
Standard User BatBoy
(sensei) Thu 28-Sep-17 14:01:43
Print Post

Re: Speed increase?


[re: GorillaWheels] [link to this post]
 
Enjoy your freebie wink
Standard User GorillaWheels
(member) Thu 28-Sep-17 14:20:43
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Re: Speed increase?


[re: BatBoy] [link to this post]
 
Thanks BatBoy I will wink Weíll see how long it lasts though.
Do you know is this increase something controlled at the cabinet or at the exchange? Iím just wondering if our DSLAM is having a glitch or someone has actually physically done something for the change?

Dave

BT Infinity 1 - 55/10 sync with approx. 51 down /9 up

Edited by GorillaWheels (Thu 28-Sep-17 14:21:37)

Standard User WilliamGrimsley
(experienced) Thu 28-Sep-17 14:21:56
Print Post

Re: Speed increase?


[re: GorillaWheels] [link to this post]
 
I wouldn't know, but my best estimate is that it's an order problem somewhere.

William Grimsley.
Standard User GorillaWheels
(member) Thu 28-Sep-17 14:30:13
Print Post

Re: Speed increase?


[re: WilliamGrimsley] [link to this post]
 
Thanks William for your comments. Yes it is a bit of an odd one and I suspect it wonít last? Freebies are great of course. Anyway weíll see. I just checked my My BT app and yes it definitely says BT Infinity 1 up to 52 Mbps.
Found this in my event log, not sure if thatís when the speed increased but it is 23 hours DSL Uptime in 2 minutes so that would tally.

15:31:08, 27 Sep.
dsl:VDSL link Up: Down Rate=58700Kbps, Up Rate=16767Kbps, SNR Margin Down=0.00dB, SNR Margin Up=6.00dB


Dave

BT Infinity 1 - 55/10 sync with approx. 51 down /9 up
Standard User WilliamGrimsley
(experienced) Thu 28-Sep-17 14:32:14
Print Post

Re: Speed increase?


[re: GorillaWheels] [link to this post]
 
No problem! Yes, I would say that's when this occured.

William Grimsley.
Standard User Zarjaz
(eat-sleep-adslguide) Thu 28-Sep-17 15:20:01
Print Post

Re: Speed increase?


[re: GorillaWheels] [link to this post]
 
The sync profile allocated to specific ports is controlled by Openreach via the DSLAM associated to the cabinet.

Standard User GorillaWheels
(member) Thu 28-Sep-17 16:24:50
Print Post

Re: Speed increase?


[re: Zarjaz] [link to this post]
 
Thanks Zarjaz, what do you think might have happened here then with my speed increase?

Dave

BT Infinity 1 - 55/10 sync with approx. 51 down /9 up
Administrator MrSaffron
(staff) Thu 28-Sep-17 18:30:36
Print Post

Re: Speed increase?


[re: GorillaWheels] [link to this post]
 
a) The wrong port got reconfigured for someone who ordered 76 Mbps variant
b) BT Consumer placed an upgrade order (who knows they might abandon 55/10 in 2018!)
c) The DSLAM port just got it wrong
d) A software bug caused an upgrade of port xyz to change settings for port abc

Its a case of so long as they don't change your product and price then look on it as a bit of spare bandwidth for the time it lasts. Chasing and asking things might get them to fix it, but in fixing it an increased chance of screwing up.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User GorillaWheels
(member) Thu 28-Sep-17 19:17:58
Print Post

Re: Speed increase?


[re: MrSaffron] [link to this post]
 
Thanks Andrew, I think I'll just leave it, no contacting BT. In the last week Kelly Communication and Openreach have been on my street near me, someone has probably got fibre, could be connected, could just be a coincidence?
Anyway I'll see how it goes and update on here if anything changes.

BT Infinity 1 - 55/10 sync with approx. 51 down /9 up
Standard User Zarjaz
(eat-sleep-adslguide) Thu 28-Sep-17 22:08:50
Print Post

Re: Speed increase?


[re: GorillaWheels] [link to this post]
 
Just a thought ....

Have you checked you are receiving the correct telephone number on your landline ?

Standard User GorillaWheels
(member) Thu 28-Sep-17 23:48:13
Print Post

Re: Speed increase?


[re: Zarjaz] [link to this post]
 
I never thought of that Zarjaz...just rang by mobile and to be doubly sure did 17070 and yes it is still the correct number on my landline.

Dave

BT Infinity 1 - 55/10 sync with approx. 51 down /9 up
Standard User Zarjaz
(eat-sleep-adslguide) Fri 29-Sep-17 06:00:16
Print Post

Re: Speed increase?


[re: GorillaWheels] [link to this post]
 
Weirdness it is then ....

Standard User MattCC
(newbie) Fri 29-Sep-17 10:26:19
Print Post

Re: Speed increase?


[re: GorillaWheels] [link to this post]
 
Iíve had the same thing happen yesterday, download speed has gone from 51.44 to 67.59 and upload has gone from 9.24 to 18.59. Iím only paying for up to 52Mbps. They have been installing the g.fast kit at the cabinet in the last week. Wonder if that has anything to do with it?
Standard User robertcrowther
(member) Fri 29-Sep-17 11:29:35
Print Post

Re: Speed increase?


[re: MattCC] [link to this post]
 
I did get an email from BT the other day (as shown from the screenshot) not sure if that has anything to do with it

https://s26.postimg.org/mb67k1qyx/BTBoost.jpg
Standard User WilliamGrimsley
(experienced) Fri 29-Sep-17 11:36:08
Print Post

Re: Speed increase?


[re: robertcrowther] [link to this post]
 
WOW, that's pretty cool! Great for customers who are on the 40/10 and/or 55/10 package, but can get a faster speed!

William Grimsley.
Standard User GorillaWheels
(member) Fri 29-Sep-17 12:38:02
Print Post

Re: Speed increase?


[re: MattCC] [link to this post]
 
Nice one MattCC not just me then, I'm glad BT are spreading the love around ! tongue
I think there has been work at our fibre cabinet in the last week or so but I wouldn't have a clue if it was G.Fast work or not but yeh maybe that would make sense.

Dave

BT Infinity 1 - 55/10 sync with approx. 51 down /9 up
Standard User GorillaWheels
(member) Fri 29-Sep-17 12:41:01
Print Post

Re: Speed increase?


[re: robertcrowther] [link to this post]
 
Nice one Robert, I don't remember getting any email like that, what happened, did you opened the boost below as instructed? smile

Dave

BT Infinity 1 - 55/10 sync with approx. 51 down /9 up
Standard User WilliamGrimsley
(experienced) Fri 29-Sep-17 12:41:10
Print Post

Re: Speed increase?


[re: GorillaWheels] [link to this post]
 
If the PCP has a pod with vents on the side of it, then it's a G.fast pod.

William Grimsley.
Standard User GorillaWheels
(member) Fri 29-Sep-17 13:35:33
Print Post

Re: Speed increase?


[re: WilliamGrimsley] [link to this post]
 
I'll have a look William when I next go past, I can't say I've noticed one. I've just had a look on Google so I know what I'm looking for. I'm very intrigued now if that's what it is.

Dave

BT Infinity 1 - 55/10 sync with approx. 51 down /9 up
Standard User ian72
(eat-sleep-adslguide) Fri 29-Sep-17 14:00:58
Print Post

Re: Speed increase?


[re: GorillaWheels] [link to this post]
 
I had that - it had been put in spam and I was dubious but after some checking decided it was legit.

My free boost was a doubling of the cloud storage allowance that I don't use...
Standard User MattCC
(newbie) Fri 29-Sep-17 14:19:35
Print Post

Re: Speed increase?


[re: GorillaWheels] [link to this post]
 
The only emails that Iíve had are to try and get me to upgrade but I just ignore them.
Standard User cavvie1
(member) Fri 29-Sep-17 14:37:28
Print Post

Re: Speed increase?


[re: MattCC] [link to this post]
 
We've been together for


2666 days


Weíve got a little surprise just for you Ė a free boost on us. Thereís no need to do anything, and no charges. Simply open your boost below to find out whatís coming.

I got a boost to cloud storage tongue

Cavvie1


Downstream Upstream
6995 1113
Standard User BatBoy
(sensei) Fri 29-Sep-17 14:42:15
Print Post

Re: Speed increase?


[re: robertcrowther] [link to this post]
 
In reply to a post by robertcrowther:
I did get an email from BT the other day (as shown from the screenshot) not sure if that has anything to do with it
Are you going to rat on what your boost was?
Standard User GorillaWheels
(member) Fri 29-Sep-17 16:27:25
Print Post

Re: Speed increase?


[re: WilliamGrimsley] [link to this post]
 
Just had look on my way home...no pod on the side of the PCP frown

Dave

BT Infinity 1 - 55/10 sync with approx. 51 down /9 up
Standard User Ignitionnet
(knowledge is power) Fri 29-Sep-17 17:00:42
Print Post

Re: Speed increase?


[re: GorillaWheels] [link to this post]
 
Looks like they are handing out free speed increases.

I am on Infinity 1 on my backup line, however it's currently connected at below:

Max: Upstream rate = 19112 Kbps, Downstream rate = 69252 Kbps
Bearer: 0, Upstream rate = 19112 Kbps, Downstream rate = 70045 Kbps
Bearer: 1, Upstream rate = 0 Kbps, Downstream rate = 0 Kbps
Standard User GorillaWheels
(member) Fri 29-Sep-17 17:49:42
Print Post

Re: Speed increase?


[re: Ignitionnet] [link to this post]
 
Impressive increase Ignitionnet

Dave

BT Infinity 1 - 55/10 sync with approx. 51 down /9 up
Standard User WilliamGrimsley
(experienced) Fri 29-Sep-17 17:57:25
Print Post

Re: Speed increase?


[re: Ignitionnet] [link to this post]
 
How interesting! About time they gave out some freebies, IMO!

William Grimsley.
Standard User Ignitionnet
(knowledge is power) Fri 29-Sep-17 18:32:14
Print Post

Re: Speed increase?


[re: GorillaWheels] [link to this post]
 
Meh, as I said it's backup. Amusingly it's actually running faster than the primary after this as it isn't getting a bunch of interference from power line networking and isn't banded.

I'm about 500m of cable from the cabinet and the BT Retail line is running at 4.3 dB margin so I suspect DLM is giving it some latitude.

I'm actually not even remotely bothered by the increase, I'm far more interested in what they are up to. A couple of thoughts come to mind but I need to make some inquiries.
Standard User lee111s
(fountain of knowledge) Fri 29-Sep-17 18:47:12
Print Post

Re: Speed increase?


[re: Ignitionnet] [link to this post]
 
Here we go, all Inf 1 lines which can support greater than 55mbps sync will be going to 80/20 over the next few months

http://bt.custhelp.com/app/answers/detail/a_id/56165...
Standard User RobertoS
(elder) Fri 29-Sep-17 19:25:31
Print Post

Re: Speed increase?


[re: lee111s] [link to this post]
 
Very odd. Surely they have to cut the price of Infinity 2? Otherwise people out of contract could simply downgrade. (Which would probably mean starting a new minimum term).

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. 200GB. Sync 72313/12530Kbps @ 600m. BQMs - IPv4 & IPv6
Standard User BatBoy
(sensei) Fri 29-Sep-17 19:27:37
Print Post

Re: Speed increase?


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
(Which would probably mean starting a new minimum term).
Which is the point
Standard User RobertoS
(elder) Fri 29-Sep-17 19:46:38
Print Post

Re: Speed increase?


[re: BatBoy] [link to this post]
 
When AAISP ditched 40/10, never having offered 55/10, they simultaneously dropped the 80/20 price to the 40/10 one.

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. 200GB. Sync 72313/12530Kbps @ 600m. BQMs - IPv4 & IPv6

Edited by RobertoS (Fri 29-Sep-17 19:47:01)

Standard User BatBoy
(sensei) Fri 29-Sep-17 19:53:49
Print Post

Re: Speed increase?


[re: RobertoS] [link to this post]
 
I suspect BT may not do that, but you never know. I can feel an email to the CEO coming on.
Standard User bob_lucas
(learned) Fri 29-Sep-17 21:45:07
Print Post

Re: Speed increase?


[re: GorillaWheels] [link to this post]
 
I switched from TalkTalk to BT in January 2017. My BT broadband package is definitely Infinity 1. However, BT appear to have boosted my speeds to Infinity 2.

I achieved download speeds of between 43Mbps and 51 Mbps, immediately after I had switched to BT - with upstream speeds of around 9 Mbps. There was little difference between the results using my Windows 7 laptop (WiFi connection) or my Windows 7 desktop (Ethernet connection).

See www.thinkbroadband.com/speedtest/148457978322005917133

Download speeds via the WiFi link have deteriorated within the past few months and last week, my broadband connection started to drop out repeatedly. However, between dropouts, I am achieving faster download speeds of almost 70 Mbps from my desktop computer (see www.thinkbroadband.com/speedtest/1506703327149731855). Download speeds from my laptop computer are still only 35 Mbps or less (see www.thinkbroadband.com/speedtest/1506697335188223255).

The WiFi link between my Win7 laptop and the HomeHub 6 router also disconnects regularly. For the first few minutes after each dropout, I cannot sign into the BT Smart Hub Manager at 192.168.1.254. When I eventually do manage to open the Home page, navigation between subsequent menus is sometimes very slow.


These symptoms could be caused by any number of factors, such as a problem in the telephone exchange or cabinet, a fault in the overhead wire that leads to my home, defective wiring within the property or faulty ADSL filters. However, the combination of repeated dropouts, the temperamental WiFi connection, and difficulty navigating between the router menus led me to suspect a problem with the BT Homehub 6.

The Home Page confirms that my service is Infinity (not Infinity 2 or higher) The technical Log provides the following information:

Serial number: +084316+NQ64155250
Firmware version: SG4B1000B316
Firmware updated: 28-Sep-2017
Board version: 1.0
Gui version: 1.64.0
DSL uptime: 0 Days, 0 Hours 19 Minutes 50 Seconds
Data rate: 20.00 Mbps / 74.26 Mbps
Maximum data rate: 25343 / 76843
Noise margin: 9.3 dB / 6.4 dB
Line attenuation: 17 dB
Signal attenuation:
VPI / VCI: 0/38
Modulation: G_993_2_ANNEX_B
Latency type: Fast Path
Data sent / received: 94209 MB Uploaded / 94212 MB Downloaded
Broadband username: bthomehub@btbroadband.com
BT Wi-fi: Active
2.4 GHz wireless network name: BTHub6-RGPC
2.4 GHz wireless channel: Smart (Channel 1)
5 GHz wireless network name: BTHub6-RGPC
5 GHz wireless channel: Smart (Channel 36)
Wireless security: WPA2 (Recommended)
Wireless mode: Mode 1
Firewall: On
MAC address: [deleted]
Software variant: -
Boot loader: 7.33.1

This was the latest event log.

21:11:30, 29 Sep. ppp1:TR69 connectivity to (pbthdm.bt.mo) has been closed
21:11:29, 29 Sep. wl1:IGMP join received for group 224.0.1.60 on interface wl1
21:11:29, 29 Sep. wl1:IGMP join received for group 239.255.255.253 on interface wl1
21:11:29, 29 Sep. ppp1:TR69 connectivity to (pbthdm.bt.mo) has been initiated
21:11:29, 29 Sep. InformResponse:TR69 receiving message
21:11:28, 29 Sep. ppp1:TR69 event found : 4 VALUE CHANGE
21:11:28, 29 Sep. ppp1:TR69 event found : 2 PERIODIC
21:11:27, 29 Sep. ppp1:TR69 sending Inform message
21:11:26, 29 Sep. :HTTP UserAdmin login from 192.168.1.245 successfully
21:11:25, 29 Sep. ppp1:TR69 event found : 4 VALUE CHANGE
21:11:25, 29 Sep. ppp1:TR69 event found : 2 PERIODIC
21:11:24, 29 Sep. ppp1:TR69 sending Inform message
21:11:22, 29 Sep. ppp1:TR69 creating new session with ACS
21:09:25, 29 Sep. wl1:IGMP join received for group 224.0.1.60 on interface wl1
21:09:24, 29 Sep. wl1:IGMP join received for group 239.255.255.253 on interface wl1
21:07:20, 29 Sep. wl1:IGMP join received for group 239.255.255.253 on interface wl1
21:07:19, 29 Sep. wl1:IGMP join received for group 224.0.1.60 on interface wl1
21:05:15, 29 Sep. wl1:IGMP join received for group 239.255.255.253 on interface wl1
21:05:14, 29 Sep. wl1:IGMP join received for group 224.0.1.60 on interface wl1
21:03:10, 29 Sep. wl1:IGMP join received for group 239.255.255.253 on interface wl1
21:03:09, 29 Sep. wl1:IGMP join received for group 224.0.1.60 on interface wl1
21:02:44, 29 Sep. : HTTP UserAdmin timeout from 192.168.1.245
21:01:30, 29 Sep. ppp1:TR69 connectivity to (pbthdm.bt.mo) has been closed
21:01:29, 29 Sep. ppp1:TR69 connectivity to (pbthdm.bt.mo) has been initiated
21:01:29, 29 Sep. InformResponse:TR69 receiving �� �B���D�)�� :, � message
21:01:28, 29 Sep. ppp1:TR69 event found : 4 VALUE CHANGE
21:01:28, 29 Sep. ppp1:TR69 event found : 2 PERIODIC
21:01:27, 29 Sep. ppp1:TR69 sending Inform message
21:01:25, 29 Sep. ppp1:TR69 event found : 4 VALUE CHANGE
21:01:25, 29 Sep. ppp1:TR69 event found : 2 PERIODIC
21:01:24, 29 Sep. ppp1:TR69 sending Inform message
21:01:22, 29 Sep. ppp1:TR69 creating new session with ACS
21:01:05, 29 Sep. wl1:IGMP join received for group 224.0.1.60 on interface wl1
21:01:04, 29 Sep. wl1:IGMP join received for group 239.255.255.253 on interface wl1
20:58:59, 29 Sep. wl1:IGMP join received for group 224.0.1.60 on interface wl1
20:58:59, 29 Sep. wl1:IGMP join received for group 239.255.255.253 on interface wl1
20:56:54, 29 Sep. wl1:IGMP join received for group 239.255.255.253 on interface wl1
20:56:54, 29 Sep. wl1:IGMP join received for group 224.0.1.60 on interface wl1
20:54:50, 29 Sep. wl1:IGMP join received for group 224.0.1.60 on interface wl1
20:54:49, 29 Sep. wl1:IGMP join received for group 239.255.255.253 on interface wl1
20:52:44, 29 Sep. wl1:IGMP join received for group 239.255.255.253 on interface wl1
20:52:44, 29 Sep. wl1:IGMP join received for group 224.0.1.60 on interface wl1
20:52:44, 29 Sep. :HTTP UserAdmin login from 192.168.1.245 successfully
20:51:30, 29 Sep. ppp1:TR69 connectivity to (pbthdm.bt.mo) has been closed
20:51:29, 29 Sep. ppp1:TR69 connectivity to (pbthdm.bt.mo) has been initiated
20:51:29, 29 Sep. InformResponse:TR69 receiving ��� !t���c3e�@ ~{x& message
20:51:28, 29 Sep. ppp1:TR69 event found : 4 VALUE CHANGE
20:51:28, 29 Sep. ppp1:TR69 event found : 2 PERIODIC
20:51:27, 29 Sep. ppp1:TR69 sending Inform message
20:51:25, 29 Sep. ppp1:TR69 event found : 4 VALUE CHANGE
20:51:25, 29 Sep. ppp1:TR69 event found : 2 PERIODIC
20:51:24, 29 Sep. ppp1:TR69 sending Inform message
20:51:22, 29 Sep. ppp1:TR69 creating new session with ACS
20:50:39, 29 Sep. wl1:IGMP join received for group 224.0.1.60 on interface wl1
20:50:39, 29 Sep. wl1:IGMP join received for group 239.255.255.253 on interface wl1
20:48:35, 29 Sep. wl1:IGMP join received for group 224.0.1.60 on interface wl1
20:48:34, 29 Sep. wl1:IGMP join received for group 239.255.255.253 on interface wl1
20:46:29, 29 Sep. wl1:IGMP join received for group 224.0.1.60 on interface wl1
20:46:29, 29 Sep. wl1:IGMP join received for group 239.255.255.253 on interface wl1
20:44:24, 29 Sep. wl1:IGMP join received for group 224.0.1.60 on interface wl1
20:44:24, 29 Sep. wl1:IGMP join received for group 239.255.255.253 on interface wl1
20:44:01, 29 Sep. :HTTP UserBasic login from 192.168.1.245 successfully
20:42:19, 29 Sep. wl1:IGMP join received for group 239.255.255.253 on interface wl1
20:42:19, 29 Sep. wl1:IGMP join received for group 224.0.1.60 on interface wl1
20:41:29, 29 Sep. ppp1:TR69 connectivity to (pbthdm.bt.mo) has been closed
20:41:28, 29 Sep. ppp1:TR69 connectivity to (pbthdm.bt.mo) has been initiated
20:41:28, 29 Sep. InformResponse:TR69 receiving �2 message
20:41:27, 29 Sep. ppp1:TR69 event found : 4 VALUE CHANGE
20:41:27, 29 Sep. ppp1:TR69 event found : 2 PERIODIC
20:41:26, 29 Sep. ppp1:TR69 sending Inform message
20:41:24, 29 Sep. ppp1:TR69 event found : 4 VALUE CHANGE
20:41:24, 29 Sep. ppp1:TR69 event found : 2 PERIODIC
20:41:23, 29 Sep. ppp1:TR69 sending Inform message
20:41:21, 29 Sep. ppp1:TR69 creating new session with ACS
20:40:15, 29 Sep. wl1:IGMP join received for group 239.255.255.253 on interface wl1
20:40:14, 29 Sep. wl1:IGMP join received for group 224.0.1.60 on interface wl1
20:38:09, 29 Sep. wl1:IGMP join received for group 224.0.1.60 on interface wl1
20:38:09, 29 Sep. wl1:IGMP join received for group 239.255.255.253 on interface wl1
20:36:51, 29 Sep. ppp1:TR69 connectivity to (pbthdm.bt.mo) has been closed
20:36:49, 29 Sep. ppp1:TR69 connectivity to (pbthdm.bt.mo) has been initiated
20:36:49, 29 Sep. InformResponse:TR69 receiving (� Ѣ=`*��� �� +��� message
20:36:48, 29 Sep. ppp1:TR69 event found : 4 VALUE CHANGE
20:36:47, 29 Sep. ppp1:TR69 sending Inform message
20:36:45, 29 Sep. ppp1:TR69 event found : 4 VALUE CHANGE
20:36:44, 29 Sep. ppp1:TR69 sending Inform message
20:36:42, 29 Sep. ppp1:TR69 creating new session with ACS
20:36:27, 29 Sep. wl1:IGMP join received for group 239.255.255.253 on interface wl1
20:36:23, 29 Sep. wl1:IGMP join received for group 224.0.1.60 on interface wl1
20:36:23, 29 Sep. BR_LAN:The DHCP options that are offered by the device (id:10): DiscoverOptions: | DiscoverOption55: | RequestOptions: 53,61,50,12,81,60,55 | RequestOption55: 1,15,3,6,44,46,47,31,33,121,249,43 | HostName: Samsung-Laptop | VendorId: MSFT 5.0
20:36:19, 29 Sep. DHCP Confirmation of Request
20:36:19, 29 Sep. wl1:IGMP join received for group 239.255.255.253 on interface wl1
20:36:19, 29 Sep. wl1:IGMP group 239.255.255.253 on interface wl1 started by 192.168.1.103
20:36:19, 29 Sep. wl1:IGMP group 239.255.255.253 on interface wl1 by 192.168.1.103 requested
20:36:19, 29 Sep. wl1:A WiFi device <C4:8E:8F:60:03:FE> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV2G])
20:36:19, 29 Sep. wl1:IGMP join received for group 224.0.1.60 on interface wl1
20:36:19, 29 Sep. wl1:IGMP group 224.0.1.60 on interface wl1 started by 192.168.1.103
20:36:19, 29 Sep. wl1:IGMP group 224.0.1.60 on interface wl1 by 192.168.1.103 requested
20:36:09, 29 Sep. wl1:IGMP group 239.255.255.253 on interface wl1 ended by 192.168.1.103
20:36:09, 29 Sep. wl1:Device <C4:8E:8F:60:03:FE> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_PRIV2G])
4:8E:8F:60:03:FE> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_PRIV2G])

A telephone call to BT was not at all helpful. They performed line tests and asked me perform a factory reset on the router (which made no difference). Then, they asked whether I wanted to book an engineerís appointment (costing £79.99, if the engineer identifies any problem with my equipment or the house wiring). They refused to send me a replacement Home Hub, unless I agreed to an engineerís appointment.

I wonder whether the speed boost (which I did not request) is causing the problems with my broadband service, or whether the router (which is less than 9 months old) has developed a fault. Consequently, I donít know what to do Ė because I certainly donít want to pay £80, if the engineer diagnoses a faulty router.

Edited by bob_lucas (Fri 29-Sep-17 22:04:36)

Standard User BatBoy
(sensei) Fri 29-Sep-17 22:17:43
Print Post

Re: Speed increase?


[re: bob_lucas] [link to this post]
 
In reply to a post by bob_lucas:
Firmware updated: 28-Sep-2017
Looks like the router has updated it's firmware which may account for the instability, and why support suggested a factory reset. I suggest another factory reset.
Standard User GorillaWheels
(member) Sat 30-Sep-17 00:19:51
Print Post

Re: Speed increase?


[re: lee111s] [link to this post]
 
lee111s what a good find, well done that man. It does beg the question about those customers paying for Infinity 2 like Roberto mentions, are they going to want to downgrade packages to pay less?
Itís great for us Infinity 1 guys whose line can take an increase in speed.
Can I get the speed upgrade straightaway?
We'll automatically upgrade customers whose lines can support the new speed throughout September and October. You can upgrade your speed straightaway if you want, but you'll need to recontract on to an Infinity 2 product. Check out www.bt.com/myoffer >

Not sure when this page was written but why would anyone now sign up for an Infinity 2 product when it will cost more for the same speed?
Just looked at the current prices and the only advantage I see for the extra £5 per month Infinity 2 costs over Infinity 1 is 800 GB extra cloud storage. To some that may be worth it but I would presume 200 GB would do most average users so who will buy Infinity 2? Iíve never even used my BT cloud storage.

Dave

BT Infinity 1 - 55/10 sync with approx. 51 down /9 up

Edited by GorillaWheels (Sat 30-Sep-17 08:06:33)

Standard User GorillaWheels
(member) Sat 30-Sep-17 08:32:03
Print Post

Re: Speed increase?


[re: RobertoS] [link to this post]
 
RobertoS I think BT will be getting lots of enquiries from Infinity 2 package users once this free upgrade becomes more common knowledge. I knew nothing about this planned free upgrade, no email about it, nothing. Not sure how long that page lee111s gave the link for has been up on BTís website. Good news though for some of us Infinity 1 guys, obviously it doesnít benefit all.

Dave

BT Infinity 1 with free Sept 2017 upgrade to 80 / 20
60.2 / 16.77 sync with approx. 56 down / 16 up
Standard User WilliamGrimsley
(experienced) Sat 30-Sep-17 08:35:55
Print Post

Re: Speed increase?


[re: BatBoy] [link to this post]
 
Sorry pardon? There is no instability noted by the OP.

William Grimsley.
Standard User Nightglow
(member) Sat 30-Sep-17 09:43:44
Print Post

Re: Speed increase?


[re: WilliamGrimsley] [link to this post]
 
A free speed boost.

https://www.ispreview.co.uk/index.php/2017/09/uk-isp...

Edited by Nightglow (Sat 30-Sep-17 09:44:16)

Standard User 23Prince
(fountain of knowledge) Sat 30-Sep-17 09:57:30
Print Post

Re: Speed increase?


[re: GorillaWheels] [link to this post]
 
In reply to a post by GorillaWheels:
Afternoon. Iíve just done a Speedtest and been surprised to see that I was getting 56.5 Mbps down and 16.1 Mbps up. My surprise was due to me being on a BT Infinity 55/10 sync where my max download should be up to 52 Mbps and upload up to 10 Mbps so I believe. Iíve just been on my BT Smart Hub Manager webpage and seen that my downstream sync is at 60.20 Mbps and upstream sync is at 16.77 Mbps.
Are BT giving more speed to people as a freebie, or is just a glitch? It has just happened recently as the Network uptime is currently 21 hours 4 minutes and System uptime says 2 days 11 hours 48 minutes although the router has not been switched off at all.

Dave


Yes - they are

https://www.ispreview.co.uk/index.php/2017/09/uk-isp...
Standard User GorillaWheels
(member) Sat 30-Sep-17 11:01:51
Print Post

Re: Speed increase?


[re: WilliamGrimsley] [link to this post]
 
William BatBoy is referring to bob_lucas instability issue he mentioned above.

Dave

BT Infinity 1 with free Sept 2017 upgrade to 80 / 20
60.2 / 16.77 sync with approx. 56 down / 16 up
Standard User WilliamGrimsley
(experienced) Sat 30-Sep-17 11:16:08
Print Post

Re: Speed increase?


[re: GorillaWheels] [link to this post]
 
LOL, whoops my bad, sorry! I didn't read the username he was replying to correctly!

William Grimsley.
Standard User GorillaWheels
(member) Sat 30-Sep-17 11:18:39
Print Post

Re: Speed increase?


[re: WilliamGrimsley] [link to this post]
 
No worries

Dave

BT Infinity 1 with free Sept 2017 upgrade to 80 / 20
60.2 / 16.77 sync with approx. 56 down / 16 up
Standard User R0NSKI
(fountain of knowledge) Sun 01-Oct-17 18:47:07
Print Post

Re: Speed increase?


[re: GorillaWheels] [link to this post]
 
In reply to a post by GorillaWheels:
Not sure when this page was written .....

I wonder if it was the 13 August, otherwise what's the point of the date in the following statement?
I got BT Infinity 1 quite recently. How do I get the speed upgrade?

If you ordered BT Infinity after 13 August 2017, we'll uplift your speed if your line can support it. If you ordered Infinity 1 before 13 August 2017 and your line can support the new speed, we'll automatically uplift you.


Standard User GorillaWheels
(member) Sun 01-Oct-17 23:16:20
Print Post

Re: Speed increase?


[re: R0NSKI] [link to this post]
 
Yes RONSKI that would make sense as activations for orders from August 17th would be September 1st onwards as I think it is 2 week wait to go live and the article says Sept/Oct for all this upgrade happening.

Dave

BT Infinity 1 with free Sept 2017 upgrade to 80 / 20
60.2 / 16.77 sync achieving approx. 56 down / 16 up
Standard User MrGrumpy
(eat-sleep-adslguide) Mon 02-Oct-17 08:31:33
Print Post

Re: Speed increase?


[re: GorillaWheels] [link to this post]
 
No speed boost for me, from the tests I`ve done thus far and also not noticed any extra hardware neither on the fibre cabs round here. Doubt I would see much anyway as at the very beginning of FTTC I was on an up to 80mb product and never got more than 43 down ! So jumped on to the Infinity 1 product when I could. Anyway mute point now as moving to cable in 3 weeks.

Regards

MrG

Remember: Amateurs...built the ark.
Professionals...built the Titanic


All spelling and grammatical errors are left in on purpose
Standard User Zarjaz
(eat-sleep-adslguide) Mon 02-Oct-17 10:25:41
Print Post

Re: Speed increase?


[re: MrGrumpy] [link to this post]
 
If you only ever got 43meg, nothing would change. And the additional equipment mentioned is for a different product.

Standard User bowdon
(committed) Mon 02-Oct-17 13:01:08
Print Post

Re: Speed increase?


[re: MrGrumpy] [link to this post]
 
Have you checked your upload speed to see if that as increased?

If your download sync wasn't maxing the 'old' infinity 1 speed limit then even if your line was upgraded you wouldnt see an improvement in download sync/speed.

But.. the chances are your upload sync/speed would increase.

Demon => Freeserve => Pipex => Be => Sky => BT Infinity 2
Standard User MrGrumpy
(eat-sleep-adslguide) Mon 02-Oct-17 15:30:00
Print Post

Re: Speed increase?


[re: bowdon] [link to this post]
 
Nope no change for me? Off to Virgin on their 200Mb service in 3 weeks so doesnít matter now.

Regards

MrG

Remember: Amateurs...built the ark.
Professionals...built the Titanic


All spelling and grammatical errors are left in on purpose
Standard User BatBoy
(sensei) Mon 02-Oct-17 15:35:16
Print Post

Re: Speed increase?


[re: MrGrumpy] [link to this post]
 
You need to check your IP Profile, especially the upstream IP Profile.
Standard User Alnath
(fountain of knowledge) Mon 02-Oct-17 16:23:12
Print Post

Re: Speed increase?


[re: ian72] [link to this post]
 
In reply to a post by ian72:
I had that - it had been put in spam and I was dubious but after some checking decided it was legit.

My free boost was a doubling of the cloud storage allowance that I don't use...


Neither do i but now i have 1TB to play with it might come in handy
Administrator MrSaffron
(staff) Mon 02-Oct-17 18:16:56
Print Post

Re: Speed increase?


[re: BatBoy] [link to this post]
 
Stuck IP Profiles are very rare FTTC services

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User BatBoy
(sensei) Mon 02-Oct-17 18:19:36
Print Post

Re: Speed increase?


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
Stuck IP Profiles are very rare FTTC services
I'm not talking about stuck profiles. I'm saying it's the best way to determine if you've been upgraded from capped Infinity 1 to uncapped Infinity 1.
Standard User PaulKirby
(knowledge is power) Mon 02-Oct-17 19:50:07
Print Post

Re: Speed increase?


[re: BatBoy] [link to this post]
 
In reply to a post by BatBoy:
In reply to a post by MrSaffron:
Stuck IP Profiles are very rare FTTC services
I'm not talking about stuck profiles. I'm saying it's the best way to determine if you've been upgraded from capped Infinity 1 to uncapped Infinity 1.

I wouldn't mind them uncapping my connection LOL

Paul

BTBroadband - Infinity 4 310.95 Mbps (down), 29.37 Mbps (up) FVA
TBB Speedtest | Linksys WRT 3200 ACM (BQM)
Administrator MrSaffron
(staff) Mon 02-Oct-17 22:19:20
Print Post

Re: Speed increase?


[re: BatBoy] [link to this post]
 
But the profiles will only reflect what you connection speed is, so if that is unchanged why would the IP Profile be different?

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User BatBoy
(sensei) Mon 02-Oct-17 22:27:44
Print Post

Re: Speed increase?


[re: MrSaffron] [link to this post]
 
The upstream IP Profile is either 10 or 20, not reflective of the upstream sync.
Standard User RobertoS
(elder) Tue 03-Oct-17 00:21:38
Print Post

Re: Speed increase?


[re: BatBoy] [link to this post]
 
Or 2 on 18/2 or 40/2 of course smile.

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. 200GB. Sync 72313/12530Kbps @ 600m. BQMs - IPv4 & IPv6
Standard User lee111s
(fountain of knowledge) Tue 03-Oct-17 08:11:01
Print Post

Re: Speed increase?


[re: MrGrumpy] [link to this post]
 
The upgrades are happening over the next couple of months.

Enjoy Virgin though!
Standard User falko89
(member) Tue 10-Oct-17 07:02:23
Print Post

Re: Speed increase?


[re: lee111s] [link to this post]
 
Can I just ask, I've just ordered to Infinity 1 will I be entitled to the upgrade?
Standard User GorillaWheels
(member) Wed 11-Oct-17 16:19:30
Print Post

Re: Speed increase?


[re: falko89] [link to this post]
 
falko89 it all depends on your distance from the fibre cabinet, your line length? It will only benefit those persons with a shorter line length that could sync higher than the previous Infinity 1 limit of 55 Mbps sync speed which gave up to a maximum downstream speed of 52 Mbps and 10 Mbps upstream.
To illustrate I was getting 51.5 Mbps from a full 55 Mbps sync speed. Now after the upgrade Iím getting around 56 Mbps downstream speed from a 60.2 Mbps sync. My upstream speed has increased from 9.6 Mbps on a 10 Mbps sync to around 16.2 Mbps on a 16.77 sync speed. So on my line an increase of approx 4.5 Mbps down and 6.5 Mbps up.

What speed were you quoted as attainable for your line when you ordered your Infinity 1, and what are current router stats?

Apologies to any of the experts on here if that is a clumsy explanation.

Dave

BT Infinity 1 with free Sept 2017 upgrade to 80 / 20
60.2 / 16.77 sync achieving approx. 56 down / 16 up
Standard User GorillaWheels
(member) Thu 12-Oct-17 16:58:55
Print Post

Re: Speed increase?


[re: GorillaWheels] [link to this post]
 
Finally had an official email from BT about the free speed increase and doubled cloud storage.
Just to say thanks

We're giving you two broadband boosts; faster broadband and more cloud storage. All on us.

With your speed boost of up to 76mb, you'll be able to enjoy even more of the entertainment you love at a faster speed.

On top of this we are also doubling your BT Cloud storage for free so you can now back up even more of your precious photos and videos online, and access it from anywhere with an internet connection.

There's no need to do anything; sit back, relax and we'll let you know when your boosts have been activated.


Dave

BT Infinity 1 with free Sept 2017 upgrade to 80 / 20
60.2 / 16.77 sync achieving approx. 56 down / 16 up
Standard User toe
(learned) Thu 12-Oct-17 18:26:48
Print Post

Re: Speed increase?


[re: GorillaWheels] [link to this post]
 
@ the guys who have had the speed bump...... anyone on a 3rd party router had the bump , or are you all on the BT home hub ?.
Standard User choppersrock
(regular) Thu 12-Oct-17 20:30:12
Print Post

Re: Speed increase?


[re: toe] [link to this post]
 
family member on hg612 plus asus router.

modem went from 55/10 all the way to 79/20 - huawei lower snr boosted it 3 times after the profile was changed for free.

Sky Fibre Pro - Zyxel vmg8324 (v14 bridge mode) + PFSENSE 2.4.0 with ipv6 - ECI cab, G.INP disabled as of 8th April 2016

http://www.mydslwebstats.co.uk user upload ID skyECI

Edited by choppersrock (Thu 12-Oct-17 21:31:12)

Standard User GorillaWheels
(member) Thu 12-Oct-17 20:50:54
Print Post

Re: Speed increase?


[re: toe] [link to this post]
 
toe Iím on a BT Smart Hub 6

Dave

BT Infinity 1 with free Sept 2017 upgrade to 80 / 20
60.2 / 16.77 sync achieving approx. 56 down / 16 up
Standard User GorillaWheels
(member) Thu 12-Oct-17 20:52:29
Print Post

Re: Speed increase?


[re: choppersrock] [link to this post]
 
Cracking result for your family member choppersrock

Dave

BT Infinity 1 with free Sept 2017 upgrade to 80 / 20
60.2 / 16.77 sync achieving approx. 56 down / 16 up
Standard User toe
(learned) Thu 12-Oct-17 22:35:25
Print Post

Re: Speed increase?


[re: GorillaWheels] [link to this post]
 
In reply to a post by GorillaWheels:
toe Iím on a BT Smart Hub 6

Dave



Cheers for the info so far smile, anyone on just none BT modem/router have the speed bump ?.

Don't really want to go back to the BT hub or mess with my line/connection as I'm one of the lucky ones with vectoring enabled on my line with a V1 billion 8800NL that has been flawless so far.
Standard User gomezz
(eat-sleep-adslguide) Fri 13-Oct-17 09:44:39
Print Post

Re: Speed increase?


[re: GorillaWheels] [link to this post]
 
I got the email telling me I would be upgraded but still waiting for the email telling me I have been upgraded. BT speed test shows I can get the full whack but the speed test on here shows I am still capped at 38Mbps. What I can't see is where on my HH3 router is the information about what speed I am currently set at? Or do I need to look at my account on the BT web site?

BT Infinity 1 (unlimited)
Standard User robertcrowther
(member) Fri 13-Oct-17 10:17:22
Print Post

Re: Speed increase?


[re: gomezz] [link to this post]
 
In reply to a post by gomezz:
I got the email telling me I would be upgraded but still waiting for the email telling me I have been upgraded. BT speed test shows I can get the full whack but the speed test on here shows I am still capped at 38Mbps. What I can't see is where on my HH3 router is the information about what speed I am currently set at? Or do I need to look at my account on the BT web site?


The HH3 doesn't show the sync speed on Infinity because it uses the OpenReach modem separately to sync.

Which BT speed test are you referring to?
Standard User toe
(learned) Fri 13-Oct-17 11:15:42
Print Post

Re: Speed increase?


[re: robertcrowther] [link to this post]
 
Question now is are they using their "IP profile for your line is *****" to determine who gets the speed bump ?.

My Stats for instance, BT "IP profile for your line= 50.93Mbps"(BT55/10 )

My routers attainable speed on my line = 70600Kbps.

Wonder where this leaves guys like myself ?.

Edited by toe (Fri 13-Oct-17 11:17:26)

Standard User BatBoy
(sensei) Fri 13-Oct-17 12:22:30
Print Post

Re: Speed increase?


[re: toe] [link to this post]
 
In reply to a post by toe:
My Stats for instance, BT "IP profile for your line= 50.93Mbps"(BT55/10 )
That indicates you're syncing at the max for Infinity 1.

What does www.dslchecker.bt.com say for your line?
Standard User toe
(learned) Fri 13-Oct-17 13:11:50
Print Post

Re: Speed increase?


[re: BatBoy] [link to this post]
 
In reply to a post by BatBoy:
In reply to a post by toe:
My Stats for instance, BT "IP profile for your line= 50.93Mbps"(BT55/10 )
That indicates you're syncing at the max for Infinity 1.

What does www.dslchecker.bt.com say for your line?


Max of 49.2Mbps on the clean A range.
Standard User gomezz
(eat-sleep-adslguide) Fri 13-Oct-17 16:17:12
Print Post

Re: Speed increase?


[re: robertcrowther] [link to this post]
 
https://www.bt.com/help/home/broadband/speedtest/

BT Infinity 1 (unlimited)
Standard User robertcrowther
(member) Fri 13-Oct-17 16:39:00
Print Post

Re: Speed increase?


[re: gomezz] [link to this post]
 
In reply to a post by gomezz:
https://www.bt.com/help/home/broadband/speedtest/


That speedtest will show you the speed of which your router is connecting to the internet. The thinkbroadband speedtest shows the speed of which your computer/device is connecting to the internet.

Therefore your computer/device is not utilizing the full amount of bandwidth you have.

Are you using a wireless or wired connection? All speedtests should be done on a wired connection
Standard User stepdey
(newbie) Fri 13-Oct-17 21:08:29
Print Post

Re: Speed increase?


[re: robertcrowther] [link to this post]
 
In reply to a post by robertcrowther:
In reply to a post by gomezz:
https://www.bt.com/help/home/broadband/speedtest/


That speedtest will show you the speed of which your router is connecting to the internet. The thinkbroadband speedtest shows the speed of which your computer/device is connecting to the internet.

Therefore your computer/device is not utilizing the full amount of bandwidth you have.

Are you using a wireless or wired connection? All speedtests should be done on a wired connection


After checking to see if you've got the latest driver(s) installed for your network card, and you find there are no updates available, could replacing the card for a more up to date one possibly make your computers speed more in line with the routers speed ?
Standard User GorillaWheels
(member) Fri 20-Oct-17 12:28:11
Print Post

Re: Speed increase?


[re: GorillaWheels] [link to this post]
 
Even though my speed increased 3 weeks ago, Iíve had a BT email to say that my free speed boost is ready to use. Thanks BT but I already knew lol

https://flic.kr/p/YzTr8a


Dave

BT Infinity 1 with free Sept 2017 upgrade to 80 / 20
60.2 / 16.77 sync achieving approx. 56 down / 16 up
Standard User gomezz
(eat-sleep-adslguide) Sun 22-Oct-17 18:27:53
Print Post

Re: Speed increase?


[re: robertcrowther] [link to this post]
 
Using a wireless connection. Had the email confirming my speed increase has now been activated and I now get around 45Mbps on my wireless laptop using the TBB speedtest and similar on my phone using a speedtest app.

Not really that bothered as I had plenty of headroom before. My TV set up is connected by ethernet for robust HD streaming.

BT Infinity 1 (unlimited)
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