Youtube buffering on Ipad (BT Infinity 1)

I have switched from Sky Fiber to BT Infinity 1 officially around 3 weeks ago.

I use my ipad to watch video clips on youtube via the app, everyday.

When I was with Sky, watching videos on youtube (app) was smooth, no buffering on my ipad.

But since I switched to BT, I have problems every time I watch youtube videos on my ipad. Long buffering, stop start, sometimes the app even says no connection when the light on the homehub is still blue. I have done speedtest with my phone when that happened. The download/upload speed was fine (20+ down, 5+up).

Does anyone else experience the same thing? What is the solution please? Cheers.

One solution is to move to Sky

Which hub did you have on sky?

Firstly change your wifi channel on 2.4ghz and 5ghz

http://bt.custhelp.com/app/answers/detail/a_id/14094...

Try out the 5Ghz network first, should be faster. It will show as a -5 network now.

Edited by ukhardy07 (Wed 04-Oct-17 15:04:35)

Batboy, Unfortunately, that is not an option at the moment

Edited by ck2 (Wed 04-Oct-17 15:09:47)

ukhardy,
Unfortunately, don't know which hub it was with sky as the hub was probably 2 years old now.
I will try changing the channel tonight and see if it helps.
Cheers.

Sorry, please explain how this would make the situation better?

Did you read the OP?

In reply to a post by ck2:

When I was with Sky, watching videos on youtube (app) was smooth, no buffering on my ipad.

Oh yes, but that doesn't necessarily mean that will resolve this issue. It could be a line issue which would just transfer itself over. Yes, it's quite likely that it could be a wireless issue, but to suggest to the OP to move back to his original ISP, especially after he's just moved from them, isn't advisable. They've moved for a reason. Anyway, he's specifically said that he can't move back.

Edited by WilliamGrimsley (Wed 04-Oct-17 16:54:31)

Likely their single band 2.4Ghz router. The SmartHub is dual band, so you might find the 5Ghz signal is a little on the weak-side and causing issues. When you follow my steps above, try out a new wifi channel, it will also make you split the bands.

Check out both the 2.4ghz network and the -5 network I find the 5Ghz works better for me, but only when I have good range. The Sky Hub likely did not support 5Ghz at all ie would just be the other 2.4Ghz signal.

Edited by ukhardy07 (Wed 04-Oct-17 17:05:28)

As per the reply here

In reply to a post by ck2:

Unfortunately, that is not an option at the moment