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Standard User ck2
(newbie) Wed 04-Oct-17 13:18:36
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Youtube buffering on Ipad (BT Infinity 1)


[link to this post]
 
I have switched from Sky Fiber to BT Infinity 1 officially around 3 weeks ago.

I use my ipad to watch video clips on youtube via the app, everyday.

When I was with Sky, watching videos on youtube (app) was smooth, no buffering on my ipad.

But since I switched to BT, I have problems every time I watch youtube videos on my ipad. Long buffering, stop start, sometimes the app even says no connection when the light on the homehub is still blue. I have done speedtest with my phone when that happened. The download/upload speed was fine (20+ down, 5+up).

Does anyone else experience the same thing? What is the solution please? Cheers.
Standard User BatBoy
(sensei) Wed 04-Oct-17 14:44:43
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Re: Youtube buffering on Ipad (BT Infinity 1)


[re: ck2] [link to this post]
 
One solution is to move to Sky
Standard User ukhardy07
(knowledge is power) Wed 04-Oct-17 15:03:45
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Re: Youtube buffering on Ipad (BT Infinity 1)


[re: ck2] [link to this post]
 
Which hub did you have on sky?

Firstly change your wifi channel on 2.4ghz and 5ghz

http://bt.custhelp.com/app/answers/detail/a_id/14094...

Try out the 5Ghz network first, should be faster. It will show as a -5 network now.

Edited by ukhardy07 (Wed 04-Oct-17 15:04:35)


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Standard User ck2
(newbie) Wed 04-Oct-17 15:09:28
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Re: Youtube buffering on Ipad (BT Infinity 1)


[re: BatBoy] [link to this post]
 
Batboy, Unfortunately, that is not an option at the moment

Edited by ck2 (Wed 04-Oct-17 15:09:47)

Standard User ck2
(newbie) Wed 04-Oct-17 15:11:40
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Re: Youtube buffering on Ipad (BT Infinity 1)


[re: ukhardy07] [link to this post]
 
ukhardy,
Unfortunately, don't know which hub it was with sky as the hub was probably 2 years old now.
I will try changing the channel tonight and see if it helps.
Cheers.
Standard User WilliamGrimsley
(experienced) Wed 04-Oct-17 16:33:05
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Re: Youtube buffering on Ipad (BT Infinity 1)


[re: BatBoy] [link to this post]
 
Sorry, please explain how this would make the situation better?

William Grimsley.
Standard User BatBoy
(sensei) Wed 04-Oct-17 16:42:44
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Re: Youtube buffering on Ipad (BT Infinity 1)


[re: WilliamGrimsley] [link to this post]
 
Did you read the OP?
In reply to a post by ck2:
When I was with Sky, watching videos on youtube (app) was smooth, no buffering on my ipad.
Standard User WilliamGrimsley
(experienced) Wed 04-Oct-17 16:51:15
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Re: Youtube buffering on Ipad (BT Infinity 1)


[re: BatBoy] [link to this post]
 
Oh yes, but that doesn't necessarily mean that will resolve this issue. It could be a line issue which would just transfer itself over. Yes, it's quite likely that it could be a wireless issue, but to suggest to the OP to move back to his original ISP, especially after he's just moved from them, isn't advisable. They've moved for a reason. Anyway, he's specifically said that he can't move back.

William Grimsley.

Edited by WilliamGrimsley (Wed 04-Oct-17 16:54:31)

Standard User ukhardy07
(knowledge is power) Wed 04-Oct-17 17:02:11
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Re: Youtube buffering on Ipad (BT Infinity 1)


[re: ck2] [link to this post]
 
Likely their single band 2.4Ghz router. The SmartHub is dual band, so you might find the 5Ghz signal is a little on the weak-side and causing issues. When you follow my steps above, try out a new wifi channel, it will also make you split the bands.

Check out both the 2.4ghz network and the -5 network smile I find the 5Ghz works better for me, but only when I have good range. The Sky Hub likely did not support 5Ghz at all ie would just be the other 2.4Ghz signal.

Edited by ukhardy07 (Wed 04-Oct-17 17:05:28)

Standard User BatBoy
(sensei) Wed 04-Oct-17 17:17:27
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Re: Youtube buffering on Ipad (BT Infinity 1)


[re: WilliamGrimsley] [link to this post]
 
As per the reply here
In reply to a post by ck2:
Unfortunately, that is not an option at the moment
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