I have had pretty much the same scenario with BT except that they have not replaced my hub yet - mine is the BT hub 5 also and I'm on Infinity 1 as well. I have literally just finished talking to them a few moments ago and like you they wanted to close the fault, but still wanted me to monitor over the next day or two.
Unlike you I don't require the internet for business so much now, as my husband has recently retired and our business will soon be closed completely, but I will still need to log into bank and HMRC for a while longer and worry that this will happen at those times.
They seemed more interested in trying to get me to upgrade when it is not necessary. If anything I will be downgrading!!!
I don't play music or Netflix via the internet, but do like to use catchup TV occasionally andd agree that is very frustrating when an un-rectified fault keeps occurring.
I have advised them that unless it is rectified I shall be looking to move elsewhere.
Can anyone advise what the varying lights mean on the hub when it goes down. It mostly shows orange or red lights when it occurs. BT told me about a week ago that if the fault was with the hub that it would be a constant green light. However, today they have told me it would be orange/red lights if the hub is at fault. Can anyone advise on this element please.
Many thanks for any advice given.
Happy with NEWNET
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