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Standard User Lanus
(regular) Tue 21-Nov-17 17:07:55
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What happens if switchover occurs after cooling off period.


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Hi all,
I'm in the middle of my 14 day cooling off period with BT Infinity and i've just bought a Sky BB Fibre pack. What happens if the actual switchover occurs after the 14 day cooling off period is over?
Standard User ian72
(eat-sleep-adslguide) Wed 22-Nov-17 08:32:42
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Re: What happens if switchover occurs after cooling off peri


[re: Lanus] [link to this post]
 
Have you told BT of your intention to leave in the cooling off period?
Standard User Lanus
(regular) Wed 22-Nov-17 14:18:37
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Re: What happens if switchover occurs after cooling off peri


[re: ian72] [link to this post]
 
Well Sky did that during the switchover requests. BT have emailed me telling me that i'll only pay what i've used, but they also said that i wouldn't get my upfront payment of the line rental back which i never paid in the first place so it doesn't encourage much faith in me. I hate calling these places.


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Standard User ian72
(eat-sleep-adslguide) Wed 22-Nov-17 14:21:31
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Re: What happens if switchover occurs after cooling off peri


[re: Lanus] [link to this post]
 
So if BT have already told you it would appear your question was already answered?
Standard User Lanus
(regular) Wed 22-Nov-17 16:13:48
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Re: What happens if switchover occurs after cooling off peri


[re: ian72] [link to this post]
 
Essentially answered now yes but i still don't really trust them. Just curious also as to how in general this is dealt with when the actual switchover and billing period doesn't happen until well outside of the 14 day cooling off period.
Standard User Mml
(regular) Wed 22-Nov-17 17:43:50
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Re: What happens if switchover occurs after cooling off peri


[re: Lanus] [link to this post]
 
I wouldn't rely on them getting the message from Sky if I were you. The onus is on you to explicitly tell them you're out and you want to cancel. The fact is, BT won't stop the switch even though you're in contract, the switch will go ahead and then they'll charge you the penalty fees, so I would take the bother and call them to make sure I don't get charged.

Edited by Mml (Wed 22-Nov-17 17:45:19)

Standard User ukhardy07
(knowledge is power) Thu 23-Nov-17 00:47:21
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Re: What happens if switchover occurs after cooling off peri


[re: Lanus] [link to this post]
 
If you don't provide notification in the 14 days, BT have the right to charge you the remainder. Call them, let them know you are migrating to Sky, and you are simply giving notification in the 14 day cooling off. That's all you need to do.
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