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Standard User Spud2003
(fountain of knowledge) Thu 30-Nov-17 09:44:01
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Price rise e-mail?


[link to this post]
 
Still haven't got an e-mail with a price rise notification ... do I absolutely have to wait for one or can I contact BT and tell them I'm leaving because the increase on the 7th of Jan has been publicly declared?
Standard User robertcrowther
(member) Thu 30-Nov-17 11:32:54
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Re: Price rise e-mail?


[re: Spud2003] [link to this post]
 
I only just got one yesterday. BT do seem to be very slow with their emails these days, maybe using a very old email server perhaps.
Standard User Spud2003
(fountain of knowledge) Thu 30-Nov-17 12:11:22
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Re: Price rise e-mail?


[re: robertcrowther] [link to this post]
 
Thanks for that, thought they might have forgot about me! Initially assumed they were delaying them until after Black Friday - when all their competitors had special deals on - for commercial advantage.


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Standard User ukhardy07
(knowledge is power) Thu 30-Nov-17 12:21:47
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Re: Price rise e-mail?


[re: Spud2003] [link to this post]
 
Just hold out - but you could ring cancellations today and notify them of your intent to leave, see what if any deal they can offer you on a new contract term.

I got BT Infinity 1 and Line rental for less than £30 a month when I did this last year. I did have to push for them to check with a manager on any deals.

Edited by ukhardy07 (Thu 30-Nov-17 12:22:12)

Standard User derekdel
(committed) Fri 01-Dec-17 16:24:56
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Re: Price rise e-mail?


[re: Spud2003] [link to this post]
 
Just received my price increase email today, If I commit to another 18 month contract it will stay the same as the previous price.
Standard User Michael_Chare
(fountain of knowledge) Fri 01-Dec-17 17:21:44
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Re: Price rise e-mail?


[re: derekdel] [link to this post]
 
That is a question you should ask the BT retention team. smile

Michael Chare
Standard User RobertoS
(elder) Fri 01-Dec-17 18:22:29
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Re: Price rise e-mail?


[re: Michael_Chare] [link to this post]
 
In reply to a post by Michael_Chare:
That is a question you should ask the BT retention team. smile
It wasn't a question wink.

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. 200GB. Sync 74145/13476Kbps @ 600m. BQMs - IPv4 & IPv6
Standard User LadFromWales85
(experienced) Fri 01-Dec-17 21:34:12
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Re: Price rise e-mail?


[re: Spud2003] [link to this post]
 
Had my email today at 14:15, though there aren't many (any?) other providers offering 80/20 for less than £33.49 atm?

Standard User RobertoS
(elder) Fri 01-Dec-17 23:13:55
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Re: Price rise e-mail?


[re: LadFromWales85] [link to this post]
 
In reply to a post by LadFromWales85:
Had my email today at 14:15, though there aren't many (any?) other providers offering 80/20 for less than £33.49 atm?
http://www.aquiss.net/unlimited-superfast-fibre-broa... ?

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. 200GB. Sync 74145/13476Kbps @ 600m. BQMs - IPv4 & IPv6
Standard User Apprentice
(knowledge is power) Sat 02-Dec-17 09:33:28
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Re: Price rise e-mail?


[re: LadFromWales85] [link to this post]
 
In reply to a post by LadFromWales85:
Had my email today at 14:15, though there aren't many (any?) other providers offering 80/20 for less than £33.49 atm?

Does that include line rental/calls as well?

John Lewis Broadband
Standard User PaulKirby
(knowledge is power) Sat 02-Dec-17 09:41:54
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Re: Price rise e-mail?


[re: Apprentice] [link to this post]
 
In reply to a post by Apprentice:
In reply to a post by LadFromWales85:
Had my email today at 14:15, though there aren't many (any?) other providers offering 80/20 for less than £33.49 atm?

Does that include line rental/calls as well?

I would assume so, else, ouch.

We have also just received the email from BT too, stating that if we renew our contract we keep our current price we are already paying now before the price rise in Jan 2018.

Paul

BTBroadband - Infinity 4 312.47 Mbps (down), 29.78 Mbps (up) FVA
TBB Speedtest | Linksys WRT 3200 ACM (BQM)
Standard User Michael_Chare
(fountain of knowledge) Sat 02-Dec-17 11:34:33
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Re: Price rise e-mail?


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
It wasn't a question wink.

You are quite right! smile

Michael Chare
Standard User Zebsy
(member) Mon 11-Dec-17 12:56:11
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Re: Price rise e-mail?


[re: Michael_Chare] [link to this post]
 
Just to further the discussion

I have not had a price rise email yet (it's now 11th December)
I found something on Martin Lewis's website saying:
BT has confirmed that customers who joined on an introductory or promotional broadband deal from 4 August 2017 won't see their monthly broadband prices go up during their fixed deal...

I called BT to ask about this
They didn't know why I hadn't received a price rise email
They didn't know anything about this "4 August" (possible) rule

They did offer to recontract me for 18 months from now to lock in my current price
I am considering the offer

Regards,

Zebs
Standard User Spud2003
(fountain of knowledge) Mon 11-Dec-17 17:10:59
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Re: Price rise e-mail?


[re: Zebsy] [link to this post]
 
I have two BT lines - each have different account numbers - got an e-mail for one account, not the other. When I rang up and questioned this the customer service guy sent out the e-mail for my second account again(they claimed it had already been sent) and it popped up in my Gmail account after about a minute.
Standard User PaulKirby
(knowledge is power) Thu 14-Dec-17 16:09:48
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Re: Price rise e-mail?


[re: Spud2003] [link to this post]
 
Had to phone BT due to the link in the email returned a 404 page not found error code when it redirects after logging into BT.

After 27 mins wait in the queue and 5 mins talking to the nice lady at BT I got our monthly bill reduced by 33% so I am happy, granted I had to renew for another 18 Months for it, but for this price I cannot moan.

So win win.

Paul

BTBroadband - Infinity 4 312.47 Mbps (down), 29.78 Mbps (up) FVA
TBB Speedtest | Ookla Speedtest | Linksys WRT 3200 ACM (BQM)
Standard User Zebsy
(member) Thu 14-Dec-17 19:22:34
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Re: Price rise e-mail?


[re: PaulKirby] [link to this post]
 
I still have not received anything from BT!
What's the legal standing if I don't receive a price rise email?
Are they allowed to increase the price?
Standard User PaulKirby
(knowledge is power) Thu 14-Dec-17 19:53:02
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Re: Price rise e-mail?


[re: Zebsy] [link to this post]
 
In reply to a post by Zebsy:
I still have not received anything from BT!
What's the legal standing if I don't receive a price rise email?
Are they allowed to increase the price?

I have my suspicions that you are still in contract? we got the email not long after we became out of contract and we started paying the normal price.

Paul

BTBroadband - Infinity 4 312.47 Mbps (down), 29.78 Mbps (up) FVA
TBB Speedtest | Ookla Speedtest | Linksys WRT 3200 ACM (BQM)
Standard User Zebsy
(member) Thu 14-Dec-17 19:58:28
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Re: Price rise e-mail?


[re: PaulKirby] [link to this post]
 
Yes I'm in contract since end Aug 2017 for 12 months
They can increase the price as long as they notify you - and you can leave for free
Standard User Zebsy
(member) Wed 03-Jan-18 15:21:42
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Re: Price rise e-mail?


[re: Zebsy] [link to this post]
 
As an update to this thread:

- I've spoken to 6 different people at BT about this now
- each person kept giving me a different answer as to whether my price would be going up or not
- they couldn't seem to send me the price rise email

From the latest guy at BT complaints:
- BT admitted that they never sent me an email, apparently their email system doesn't work very well
- they are in fact putting my price up, and have given me 5 days notice of this now (told me on 2nd Jan, price rise 7th Jan)


Can they legally increase my price with 5 days notice?
And can I report them to Ofcom?

Regards,

Zebs
Administrator MrSaffron
(staff) Wed 03-Jan-18 16:24:25
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Re: Price rise e-mail?


[re: Zebsy] [link to this post]
 
Do you pay by direct debit? They are meant to give notice of variations in the value of the direct debit and the guarantee can be useful for those times when firms mess up like this.

The legal scenario would need someone with expertise in consumer law, and Ofcom even if they take a dim view won't do anything to help you at this point.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User 961a
(committed) Wed 03-Jan-18 17:44:00
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Re: Price rise e-mail?


[re: Zebsy] [link to this post]
 
Write a polite letter of complaint to

gavin.e.patterson@bt.com

and ask for one of his assistants to sort out an advantageous renewal for you to consider
Standard User Zebsy
(member) Wed 03-Jan-18 23:24:49
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Re: Price rise e-mail?


[re: 961a] [link to this post]
 
Thanks for that info
I do pay by direct debit
I will try that email address
Standard User 23Prince
(fountain of knowledge) Thu 04-Jan-18 20:54:00
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Re: Price rise e-mail?


[re: Zebsy] [link to this post]
 
In reply to a post by Zebsy:
As an update to this thread:

- I've spoken to 6 different people at BT about this now
- each person kept giving me a different answer as to whether my price would be going up or not
- they couldn't seem to send me the price rise email

From the latest guy at BT complaints:
- BT admitted that they never sent me an email, apparently their email system doesn't work very well
- they are in fact putting my price up, and have given me 5 days notice of this now (told me on 2nd Jan, price rise 7th Jan)


Can they legally increase my price with 5 days notice?
And can I report them to Ofcom?

Regards,

Zebs


My wife is an expert in consumer law. And she says no it's 30 days. You can still exercise your right to leave. Also they must give you 10 working days notice if they change the DD amount under the guarantee so you can do a clawback if you need to.
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