Then I would say you've been extremely lucky in the past. Its not unusual to see slight packet loss on consumer connections at peak times d/t the fact that you're sharing your bandwidth 'pipe' with many others at the exchange.
As Mr S says, you have a near perfect connection, you have nothing to worry to about.
So it is in fact utilisation at the exchange that's all I wanted to confirm.
I am concerned about the packet-loss starting to rear its ugly head due to never having any since I had FTTC installed last may and none that I can recall prior to that for nearly 10 years while on ADSL, packet-loss is alien to me.
The weird thing to me is seeing packet-loss on my BQM when nothing is even plugged in to my connection.
If I was downloading large amounts of files or streaming on the connection I would not be at all concerned about a bit of packet-loss but I am not.
Thank you both for taking the time to reply to my post.