You seem to be having a few issues, that are easily resolvable such as making sure the accounts are merged.
Overall the performance/reliability of the broadband has been fine, I've definitely not had a lot of problems. I asked about merging the accounts in the past but they said the only way they could do this was to cancel my entire service and re-create it under a same account. Not really worth the hassle..
In regards to a DLM reset in most instances it would require an engineer visit as this is the way BT retail still do it.
More fool them - that would be a complete waste of time and may result in me being charged for an unneccessary engineer visit, why should I have to have that burden/risk put on me due to a bad process at BT!
If you want the issue resolved, you have to give them the opportunity to resolve it in the form of an engineer visit as thats the only way at the moment you will get a reset as its above the hand back/ guaranteed minimum speed. If you post over on the BT community someone could look at your account in more detail get the accounts merged if they have not been already and then maybe get someone to look at the speeds but still would not do a manual reset Im afraid.
I shouldn't have to create accounts on forums and kick up a fuss in order for them to do their job properly, that is their problem. Arranging an engineer visit, even if they didn't charge me for a wasted visit, would still cost me quite a bit of money as it would require a day off work etc which I wouldn't get paid for. It's not worth it for 6Mbps (or so).
At the end of the day it really isn't a high enough priority for me, I've already "put up with it" for an entire year and the recent experience with support explains why - i.e. they just waste your time on the phone only to tell you they can't do much about it.
Meanwhile switching to talk talk required no more than 30 minutes in total and then it will probably all get resolved on its own accord. Clearly the better solution.
I have 5 mobile SIMs with BT too and since I'll lose my £5/mo discount I've decided to switch them all to o2 as well. So overall they've lost quite a lot of my money.
ZeN Fibre Unlimited 2
Edited by Pipexer (Sun 10-Jun-18 13:17:16)