User comments on ISPs
  >> BT Broadband


Register (or login) on our website and you will not see this ad.


Pages in this thread: 1 | [2] | 3 | (show all)   Print Thread
Standard User PaulKirby
(knowledge is power) Wed 30-May-18 08:59:43
Print Post

Re: BT Plus services


[re: ian72] [link to this post]
 
In reply to a post by ian72:
I'm guessing they don't want to leave millions of 4G routers in houses not being used when they can send a small number out at a time for current issues that then get returned when the issue is resolved?

True.

I just noticed it only works with the Business and Hub 5 routers, well that sucks due to I no longer use that rubbish router.
The device is called "4G Assure" if anyone wanted to know and it connects to the BT hub.

*** Update ***
I just spoke to BT via Twitter and they said the following:
Hi Paul, once your fault is resolved, we’ll switch off the Mini Hub and you’ll need to go back to using your broadband hub as normal. We will provide you a prepaid delivery bag to send the Mini Hub back to us.

So I am assuming I would have to have my DHCP Server redirect all traffic to the Mini Hub while using it and then back to my Linksys Router once its all back up.

That's good to know smile

Paul

BTBroadband - Ultrafast 2 + FVA
Exchange Name: Ilford Central (LNILC) Cabinet: 24
TBB Speedtest IPv4 | TBB Speedtest IPv6 | Ookla Speedtest | Linksys WRT 3200 ACM (BQM)

Edited by PaulKirby (Wed 30-May-18 12:01:27)

Administrator MrSaffron
(staff) Wed 30-May-18 12:38:27
Print Post

Re: BT Plus services


[re: PaulKirby] [link to this post]
 
Mm different to what I've been told i.e.

4G Mini Hub only provides Wi-Fi connectivity i.e. it is just another 4G mini router in its own right.

Where is it saying it only works with Hub 5 routers, given the Smart Hub is the standard for new customers seems an odd thing

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Administrator MrSaffron
(staff) Wed 30-May-18 12:38:58
Print Post

Re: BT Plus services


[re: dsergeant] [link to this post]
 
Correct, no BT Plus for ADSL lines

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.


Register (or login) on our website and you will not see this ad.

Standard User PaulKirby
(knowledge is power) Wed 30-May-18 15:44:25
Print Post

Re: BT Plus services


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
Mm different to what I've been told i.e.

4G Mini Hub only provides Wi-Fi connectivity i.e. it is just another 4G mini router in its own right.

Where is it saying it only works with Hub 5 routers, given the Smart Hub is the standard for new customers seems an odd thing

Here...
Business broadband with 4G Assure works exclusively with the BT Business Smart Hub and the BT Business Hub 5.

New to BT? Sign up to a broadband or fibre package with 4G Assure and we’ll send the BT Business Smart Hub with 4G Assure as soon as we confirm your order, so you can get connected using 4G straightaway.

Want to add 4G Assure to your current BT broadband? You’ll need a BT Business Smart Hub or Hub 5. It’s easy to upgrade your hub when you buy 4G Assure online.

But I have a feeling its not that which BT are referring to due to I cannot find a version for the home user, so I might be wrong.

Yeah I might be wrong, it is just a Wi-Fi to 4G device and doesn't require any Hub / Router.
What's the 4G Wi-Fi Mini Hub?

The Mini Hub is a device that uses a 4G mobile signal to connect you to the internet when you have a problem with your broadband. In a similar way to how you connect devices to your BT Hub, you can connect up to 10 devices, like your laptop and tablets. It will keep them connected to the internet at home.

The Mini Hub comes with an unlimited data SIM that will be active until we fix your fault. We won't charge you anything extra for the Mini Hub or the SIM.

The Mini Hub doesn' t have all the range and features of your usual BT Hub, as it's just to tide you over until we get you back up and running. You won't be able to connect devices that need wired access. For example, the BT TV box doesn't connect via wi-fi so you won't be able to connect it to the Mini Hub. However, you can still use the BT TV and BT Sports Apps to watch TV. Freeview channels will also continue to work on your BT TV set top box during a fault.

So in most cases its still useless due to most of our devices here are wired and not wireless.

Paul

BTBroadband - Ultrafast 2 + FVA
Exchange Name: Ilford Central (LNILC) Cabinet: 24
TBB Speedtest IPv4 | TBB Speedtest IPv6 | Ookla Speedtest | Linksys WRT 3200 ACM (BQM)
Standard User Sylcol
(member) Wed 30-May-18 19:43:11
Print Post

Re: BT Plus services


[re: PaulKirby] [link to this post]
 
Seems to me it would allow BT/Openreach longer to fix the fault because they would argue that you are still connected.

I was told that it would also mean you would get UK based help and priority with fault repair.
Administrator MrSaffron
(staff) Wed 30-May-18 19:44:36
Print Post

Re: BT Plus services


[re: PaulKirby] [link to this post]
 
Everyone else is talking about the consumer services I believe

So quoting the business product notes is confusing things.

4G Assure on business is I believe different to the BT Plus options, i.e. its more of a plug in failover solution, i.e. something lots of consumer routers can already do.

Of course if your failure if the Business Smart Hub or Business Hub 5 (the two latest models) then having a device that hangs off it is not much use.

NOTE: The 4G Mini Hub with Wi-Fi can be made to work with Ethernet devices if you use an Ethernet Bridge e.g. https://amzn.to/2sx80Nt this Asus device that can be flipped between many modes. In terms of BT TV it may still not work due to the multicast nature of some IPTV channels.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User PaulKirby
(knowledge is power) Wed 30-May-18 21:21:06
Print Post

Re: BT Plus services


[re: Sylcol] [link to this post]
 
In reply to a post by Sylcol:
Seems to me it would allow BT/Openreach longer to fix the fault because they would argue that you are still connected.

LOL, true.

In reply to a post by Sylcol:
I was told that it would also mean you would get UK based help and priority with fault repair.

Well FTTP products already get UK based support, so no change there for us.

Paul

BTBroadband - Ultrafast 2 + FVA
Exchange Name: Ilford Central (LNILC) Cabinet: 24
TBB Speedtest IPv4 | TBB Speedtest IPv6 | Ookla Speedtest | Linksys WRT 3200 ACM (BQM)
Standard User PaulKirby
(knowledge is power) Wed 30-May-18 21:29:18
Print Post

Re: BT Plus services


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
Everyone else is talking about the consumer services I believe

So quoting the business product notes is confusing things.

4G Assure on business is I believe different to the BT Plus options, i.e. its more of a plug in failover solution, i.e. something lots of consumer routers can already do.

Yeah, I did do a quick search for BT 4G Mini Hub and was returned with the 4G Assure product, but then found the correct product when digging into BT's pages.

In reply to a post by MrSaffron:
Of course if your failure if the Business Smart Hub or Business Hub 5 (the two latest models) then having a device that hangs off it is not much use.

Well I think the 4G Assure only uses the USB to power the device (I am assuming that is) which was why I originally thought they were the same.

But without seeing one its all guess work.

In reply to a post by MrSaffron:
NOTE: The 4G Mini Hub with Wi-Fi can be made to work with Ethernet devices if you use an Ethernet Bridge e.g. https://amzn.to/2sx80Nt this Asus device that can be flipped between many modes. In terms of BT TV it may still not work due to the multicast nature of some IPTV channels.

This is true, but not really a fan of changing stuff due to I have it working as I want it.
But if it was a case of no internet or changing stuff, I probably would change the settings.

Paul

BTBroadband - Ultrafast 2 + FVA
Exchange Name: Ilford Central (LNILC) Cabinet: 24
TBB Speedtest IPv4 | TBB Speedtest IPv6 | Ookla Speedtest | Linksys WRT 3200 ACM (BQM)
Administrator MrSaffron
(staff) Thu 31-May-18 00:45:45
Print Post

Re: BT Plus services


[re: PaulKirby] [link to this post]
 
I doubt the business 4G Assure service is using the Smart Hub for just power, as a backup solution it would make a lot more sense if it had its own power supply.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User PaulKirby
(knowledge is power) Thu 31-May-18 08:39:43
Print Post

Re: BT Plus services


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
I doubt the business 4G Assure service is using the Smart Hub for just power, as a backup solution it would make a lot more sense if it had its own power supply.

Well it uses the USB for power from the business hubs plus it must mount itself as a device that the business hubs support.

https://btbusiness.custhelp.com/app/categories/guide...

Their YouTube Video which states it only works with their business hubs.

But since this isn't what is used for BT Plus I will leave it here.

Paul

BTBroadband - Ultrafast 2 + FVA
Exchange Name: Ilford Central (LNILC) Cabinet: 24
TBB Speedtest IPv4 | TBB Speedtest IPv6 | Ookla Speedtest | Linksys WRT 3200 ACM (BQM)

Edited by PaulKirby (Thu 31-May-18 08:40:48)

Pages in this thread: 1 | [2] | 3 | (show all)   Print Thread

Jump to