A word of advice when you report this fault (again)...
Someone said it's hr dis on the line. This is one possibility but not the only one. Another possible cause of this is a faulty line card or dslam port in the exchange.
Whatever the cause OR will need to look at it, the only problem is if you report it as a pstn (voice) fault then the engineer is only going to investigate the the line from a "voice" perspective i.e. basic checks and line test WITHOUT your router plugged in. The engineer will not have the time or authority to investigate beyond that remit. A hr dis will only be detected with an end-to-end test, such as a pair quality test, which may or MAY NOT be done by the voice engineer, depending on what kit he has.
I you report the problem as broadband at least you will be guaranteed a pqt and the engineer will have time to investigat properly and also will be allowed to change dslam ports if this is found to be the problem.
By the way, what did you report the fault as the 1st time round?
Edited by polemonkey (Sat 04-Jun-11 23:18:10)