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Standard User Cyberoonie
(newbie) Fri 28-Oct-11 16:36:39
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Faults Found by Openreach Engineer


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Hey all

I had Infinity installed on Tuesday which was predicted at 27 meg, however actually synced at 16 meg. BT raised a fault (after a lot of kicking a screaming) and had an unexpected visitor from an Openreach engineer today.

He found that there is 250m of overhead wiring that has stretched and rubbed on tree branches which is causing most of the issues. The problem he has said is that it is over water (a lake) and in trees (that need branches removing).

What are the timescales in getting things like this repaired? He has reported the problem, ordered the cabling work to be carried out, however the OR engineer said that it is all contract work these days Ė that doesn't sound too quick to me!

Another issue he found was an electric fence running underneath the wiring for around 100m and found a large amount of interference. The farmer isnít keen to move the fence away from the line, yet it affects more than just my property. Is there any route to getting this resolved if the farmer refuses to move the fencing?

Many thanks smile

Edited by Cyberoonie (Fri 28-Oct-11 16:38:47)

Standard User tommy45
(fountain of knowledge) Fri 28-Oct-11 17:11:06
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Re: Faults Found by Openreach Engineer


[re: Cyberoonie] [link to this post]
 
Bt could re- route the cable but i doubt that they would, but certainly the more people that are affected by this sort of thing the grater chances of it getting resolved 10 voices are louder than 1
But if farmer Giles don't want to move the fence there isn't much from a legal perspective that bt could do apart from request that he move the fence, I have been at the mercy of a similar situation but because the isp couldn't see any line fault they where not prepared to call out bt , (which i could partly understand as there was no actual fault with the line its self) bt line plant could be better protected than it currently is

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Standard User b4dger
(knowledge is power) Fri 28-Oct-11 18:05:40
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Re: Faults Found by Openreach Engineer


[re: Cyberoonie] [link to this post]
 
In reply to a post by Cyberoonie:
What are the timescales in getting things like this repaired?
BT carry out numerous searches to see who owns the trees so that they can ask them to be removed or arrange it themselves to bill them.

In my experience this had been a *joke* and I've waited 3 months or so for anything to be done - so all I can say is don't hold your breath!

The good news is you have a decent connection regardless smile


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Standard User ionic
(fountain of knowledge) Fri 28-Oct-11 21:34:58
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Re: Faults Found by Openreach Engineer


[re: tommy45] [link to this post]
 
If the electric fence is causing electrical interference above and beyond levels permitted by regulations then can't the farmer be compelled to recitfy (no pun intended) it?
Standard User PiKe
(knowledge is power) Fri 28-Oct-11 21:37:31
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Re: Faults Found by Openreach Engineer


[re: ionic] [link to this post]
 
I'd call ofcom.

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Standard User tommy45
(fountain of knowledge) Fri 28-Oct-11 22:20:01
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Re: Faults Found by Openreach Engineer


[re: ionic] [link to this post]
 
In reply to a post by ionic:
If the electric fence is causing electrical interference above and beyond levels permitted by regulations then can't the farmer be compelled to recitfy (no pun intended) it?
Maybe if it could be proven,but it wouldn't be down to bt to do this ,they don't get involved ,it would be down to ofcom to do something about it, but if the fence isn't causing problems to broadcast tv & radio in the area then i doubt that they would be interested as they IMO are useless really

My Broadband Speed TestMy Broadband Speed Test
http://www.speedtest.net/result/1109135337.png
http://www.speedtest.net/result/1088567519.png
http://www.pingtest.net/result/29483331.png
Results from http://www.speed.io
(Copied on 2011-09-18 22:29:00)
Download: 14772 Kbit/s
Upload : 1676 kbit/s
Connects : 2808 conn/min
Ping: 11 ms
Standard User kasg
(committed) Sat 29-Oct-11 11:26:32
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Re: Faults Found by Openreach Engineer


[re: PiKe] [link to this post]
 
In reply to a post by PiKe:
I'd call ofcom.
I don't think you can just "call Ofcom" about something like this, you have to fill in complex forms demonstrating interference over an extended period.

Kevin

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Standard User RobertoS
(sensei) Sat 29-Oct-11 11:37:30
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Re: Faults Found by Openreach Engineer


[re: Cyberoonie] [link to this post]
 
According to this, the fence itself should not be causing interference, just a possible problem with the installation. Maybe a friendly chat with the farmer? And/or a visual check on the relevant stretch.

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Standard User Cyberoonie
(newbie) Sat 29-Oct-11 11:44:10
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Re: Faults Found by Openreach Engineer


[re: b4dger] [link to this post]
 
The trees are actually 'owned' by a fishing lake so that shouldn't be too hard to find out.

In terms of actually having them looked at and cut/removed accordingly - will the fishing lake owners have to fork up the bill? I could imagine that then could cause a legal battle if they refuse to do so?

Also, who is my point of contact now in order to chase these things up? Obviously I have no direct contact with OR, but I could imagine BT retail not having a script to read from with regards to line replacement issues being dealt with by OR.

Edited by Cyberoonie (Sat 29-Oct-11 11:47:16)

Standard User Cyberoonie
(newbie) Sat 29-Oct-11 11:46:04
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Re: Faults Found by Openreach Engineer


[re: kasg] [link to this post]
 
I think the initial plan will be to see how stable the connection is once the lines have been repaired. If we are still getting problems with interference with the fence then I'll look into that route earlier.

It may only be causing a minor issue, which if is the case, won't be worth pursuing.
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