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Standard User wanapoo
(committed) Sun 03-Feb-13 00:03:56
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I hate BT sometimes.


[link to this post]
 
I'm on plusnet ads2+, connections been stable for years with great sync speed.

Around 8am this morning, a bt openreach engineer pulls up next to the telephone pole which I'm connected to. He was up the top of the pole and in and out of a house down the street for around 3-4 hours this morning. I didn't really think to much about it until this evening when I noticed my internet felt slower then usual. When I checked my router, it said I'm having line drops in the logs and now I have a lower sync speed to the exchange then normal.

I hope its going to sort itself out soon, rather annoyed I've lost a few Mb in sync speed because of them today.

Standard User RobertoS
(sensei) Sun 03-Feb-13 00:08:11
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Re: I hate BT sometimes.


[re: wanapoo] [link to this post]
 
I'd report it straight away and include this description. That job needs checking, but in a couple of weeks you have lost the immediacy and it would just be a "normal" line degradation or wiring problem arisen at your home.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 54.3/15.4Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Standard User Zarjaz
(knowledge is power) Sun 03-Feb-13 09:18:04
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Re: I hate BT sometimes.


[re: wanapoo] [link to this post]
 
Report the issue to Plusnet, check if you now have noise on your line, and ask if they might run a CIDT test to check for an HR issue.


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Standard User AndehX
(newbie) Sun 03-Feb-13 09:43:46
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Re: I hate BT sometimes.


[re: wanapoo] [link to this post]
 
If it doesnt go back to normal. I would call BT and tell them that an engineer has been out, and now your connection has suddenly degraded. They will have logs of where engineers have been etc, so they won't think you're lying or anything.

Just give them a call and see what they say.
Standard User wanapoo
(committed) Sun 03-Feb-13 10:14:18
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Re: I hate BT sometimes.


[re: AndehX] [link to this post]
 
I've done a dozen or so reboots, sync speed has slowly come up on each reboot.
It's now only 0.5Mb down now on previous 20.1Mb sync speeds.

I'm not detecting any noise on the line, snr is stable.

Standard User Zarjaz
(knowledge is power) Sun 03-Feb-13 11:47:25
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Re: I hate BT sometimes.


[re: AndehX] [link to this post]
 
Very poor advice there.

If the OP takes your advice, BT will refer him back to his CP. Since this is just an issue with the OP's broadband, then he needs his ISP to sort this.

Administrator MrSaffron
(staff) Sun 03-Feb-13 13:29:53
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Re: I hate BT sometimes.


[re: wanapoo] [link to this post]
 
Lots of reboots can increase odds of automatic stability controls kicking and slowing you down

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User b4dger
(knowledge is power) Sun 03-Feb-13 17:51:45
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Re: I hate BT sometimes.


[re: MrSaffron] [link to this post]
 
I might be wrong but I'm reading the OP's post as saying is is now nearly back to normal?

Administrator MrSaffron
(staff) Sun 03-Feb-13 19:37:36
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Re: I hate BT sometimes.


[re: b4dger] [link to this post]
 
Was more of a cautionary note to stop rebooting it so often, might work sometimes, but others have seen target margins increased in response

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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