I'm sorry. That is tripe. The world is as it is, not how you think it should be.
You will find nearly all, if not all ISPs, real or virtual, charge the cease fee to the customer in such cases.
It should be that the broadband cease is charged to the company causing the broadband cease, in this case the line rental CP or another CP trying to take the line. But it isn't. End of!
There is no way a CP charged by Openreach is going to foot the bill for some other CP's cockup. The OP got his information via uno, which is not he same thing as uno ordering line work.
This problem occurs several times a year on these forums. It always gets loads of posts by people saying the same thing as you - that the innocent CP should stand an irrecoverable cease charge.
The user can recover it from the CP to blame. The broadband CP doesn't even know which CP that is.
It needs Ofcom complaints about Openreach by the bucketful from users to get this changed.
My broadband basic info/help site - www.robertos.me.uk
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