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Standard User bickerton
(newbie) Wed 17-Dec-14 19:19:38
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Broadband speed after FTTC upgrade


[link to this post]
 
I'm a new and very ignorant subscriber to this forum and would welcome some advice in simple non technical language!

The situation is this: I've been using BT broadband via a small rural exchange and a cabinet attached to it. From exchange to the cabinet is 2 km, from cabinet to my house is 3.5km. So until 2 weeks ago I was linked to the exchange by 5.5 km of copper and experienced a broadband speed of 1.6 Mbps.

2 weeks ago the exchange and cabinet were connected by fibre and subscribers within about a 2km radius of the cabinet are able to get faster broadband.

I'm not expecting to get faster broadband but am hoping to get something better than 1.6Mbps, perhaps as much as 5Mbps as a result of my copper cable connection being reduced from 5.5 km to 3.5km. There's a graph somewhere on this website which shows this. However, nothing has changed and BT customer services are telling me not to expect any improvement.

What's stopping me getting a faster service and if I can technically get a faster service, how do I persuade BT to provide it?
Standard User Ribble
(fountain of knowledge) Wed 17-Dec-14 19:31:12
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Re: Broadband speed after FTTC upgrade


[re: bickerton] [link to this post]
 
Does https://www.dslchecker.bt.com/ provide you with an FTTC speed estimate?

Edited by Ribble (Wed 17-Dec-14 19:32:40)

Standard User bickerton
(newbie) Wed 17-Dec-14 20:17:38
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Re: Broadband speed after FTTC upgrade


[re: Ribble] [link to this post]
 
No - it says ADSL Max downstream line rate up to 1mbps, downstream range .75 to 2.5mbps


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Administrator MrSaffron
(staff) Wed 17-Dec-14 20:19:58
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Re: Broadband speed after FTTC upgrade


[re: bickerton] [link to this post]
 
In which case they believe you will get no improvement.

On VDSL2 beyond 1500 m the level of improvement falls off fairly sharply. If it was 2km distance you'd probably get an estimate and be able to place an order.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Administrator MrSaffron
(staff) Wed 17-Dec-14 20:20:47
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Re: Broadband speed after FTTC upgrade


[re: bickerton] [link to this post]
 
5.5km and 1.6 Mbps is slightly slow, others have seen much faster, what are the connection statistics from the ADSL modem?

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User bickerton
(newbie) Wed 17-Dec-14 21:30:18
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Re: Broadband speed after FTTC upgrade


[re: MrSaffron] [link to this post]
 
Sorry to take so long to get back. I'm afraid I don't know how to access the connection statistics from my router. Is there an easy / standard way of doing that?
Standard User gregormac
(learned) Wed 17-Dec-14 21:35:51
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Re: Broadband speed after FTTC upgrade


[re: bickerton] [link to this post]
 
have a look here
http://www.kitz.co.uk/adsl/frogstats.php

You need to know how to access your router. What do you have and may be able to give you a step by Step walkthrough
Standard User bickerton
(newbie) Wed 17-Dec-14 21:50:39
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Re: Broadband speed after FTTC upgrade


[re: gregormac] [link to this post]
 
I've got a bt homehub 3. I've just tried putting http://192.168.1.254 into my IE browser as recommended but nothing happens. Can you advise please? I'm using my laptop connected to the router via an Ethernet cable.
Standard User gregormac
(learned) Wed 17-Dec-14 21:58:21
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Re: Broadband speed after FTTC upgrade


[re: bickerton] [link to this post]
 
O.K. have you got Skype or any other IM? Save bouncing posts back and forwards?
Standard User gregormac
(learned) Wed 17-Dec-14 22:00:04
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Re: Broadband speed after FTTC upgrade


[re: bickerton] [link to this post]
 
Check to see what ip address is on your pc.

Open a cmd window and type 'ipconfig /all' without the '' .

You should have an address of 192.168.1.X where X is something between 1 and 253.

if that works then try typing in

'ping 192.168.1.254'

you should get a reply from the router.
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