I'm a new and very ignorant subscriber to this forum and would welcome some advice in simple non technical language!
The situation is this: I've been using BT broadband via a small rural exchange and a cabinet attached to it. From exchange to the cabinet is 2 km, from cabinet to my house is 3.5km. So until 2 weeks ago I was linked to the exchange by 5.5 km of copper and experienced a broadband speed of 1.6 Mbps.
2 weeks ago the exchange and cabinet were connected by fibre and subscribers within about a 2km radius of the cabinet are able to get faster broadband.
I'm not expecting to get faster broadband but am hoping to get something better than 1.6Mbps, perhaps as much as 5Mbps as a result of my copper cable connection being reduced from 5.5 km to 3.5km. There's a graph somewhere on this website which shows this. However, nothing has changed and BT customer services are telling me not to expect any improvement.
What's stopping me getting a faster service and if I can technically get a faster service, how do I persuade BT to provide it?