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Standard User markybaby76
(newbie) Tue 23-Dec-14 10:30:30
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BT WHOLESALE AVAILABILITY ERROR


[link to this post]
 
Can anybody help? I had a TalkTalk line but they refused to help so I cancelled them. I now have a new line installed for over a week now. The openreach engineer said I couldn't find your pairs because they have the wrong CAB listed.
He assured me this would be corrected but it still hasn't. I cant order fibre while everybody else around me can frown.

Mr Saffron can you help?
Administrator MrSaffron
(staff) Tue 23-Dec-14 10:50:35
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Re: BT WHOLESALE AVAILABILITY ERROR


[re: markybaby76] [link to this post]
 
Who is the new line installed via?
It takes a few days from install of a new line to it going into the databases.

Given the great vanishing of the holiday season would be best to save any pestering of people until the New Year now.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User markybaby76
(newbie) Tue 23-Dec-14 11:55:21
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Re: BT WHOLESALE AVAILABILITY ERROR


[re: MrSaffron] [link to this post]
 
It is via the post office. Yes it took a week to appear on the checker but wrong can data😱


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Standard User markybaby76
(newbie) Fri 26-Dec-14 09:27:41
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Re: BT WHOLESALE AVAILABILITY ERROR


[re: markybaby76] [link to this post]
 
Happy Crimbo Everybody. I don't suppose a bt wholesale employee vacates these forums who could help me out
Standard User markybaby76
(newbie) Sun 04-Jan-15 13:48:57
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Re: BT WHOLESALE AVAILABILITY ERROR


[re: markybaby76] [link to this post]
 
Happy New Year To all. Any updates on this? Been waiting a total of nearly 3 months to order.
Mr Saffron please I beg you ....
Standard User BatBoy
(legend) Sun 04-Jan-15 14:36:20
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Re: BT WHOLESALE AVAILABILITY ERROR


[re: markybaby76] [link to this post]
 
Who do you pay line rental to?


____________________________________________________________________________All_Quiet_on_the_Western_Front__________________
Standard User markybaby76
(newbie) Sun 04-Jan-15 14:41:12
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Re: BT WHOLESALE AVAILABILITY ERROR


[re: BatBoy] [link to this post]
 
PO but they don't do FTTC. I was with TalklTalk and this whole debacle made me leave.
Standard User BatBoy
(legend) Sun 04-Jan-15 14:48:50
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Re: BT WHOLESALE AVAILABILITY ERROR


[re: markybaby76] [link to this post]
 
So what does this checker say? www.dslchecker.bt.com


____________________________________________________________________________All_Quiet_on_the_Western_Front__________________
Standard User mikejp
(regular) Sun 04-Jan-15 15:03:26
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Re: BT WHOLESALE AVAILABILITY ERROR


[re: markybaby76] [link to this post]
 
mark - "I now have a new line installed for over a week now." - have you ACTUALLY physically had a 'new line' installed or just changed providers with the same phone number? There is a big difference!

As BatBoy says, post your (telephone and address de-identified) checker results here - it should have a cabinet number for you unless you are 'EO'.

If the PO cannot offer FTTC (and it looks as if they are 'unable'???!!! for some unknown and not understandable reason) change supplier.
Administrator MrSaffron
(staff) Sun 04-Jan-15 16:54:48
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Re: BT WHOLESALE AVAILABILITY ERROR


[re: markybaby76] [link to this post]
 
Email me on Monday afternoon address is in the signature with details of the line and will start the hunt for information and pester the right people if things look broken

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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