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Standard User gromit69
(member) Thu 05-Nov-15 22:22:56
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Address not matched


[link to this post]
 
I'm helping a friend order ADSL and a phone line for their 'new' (very old) house.
It looks like there's no line there at the moment, so a new one will be needed.
Checking the address in the BT Wholesale checker gives:
Your address has been successfully matched; however we cannot determine ADSL availability at this address. Please try the Telephone Number or Postcode Checker.

Trying the order process with the ISP (Plusnet) doesn't show the address. I can enter an address manually, but I wondered what state the address is in the database, and how difficult it will be to order a line.

Many thanks!
Administrator MrSaffron
(staff) Fri 06-Nov-15 09:02:35
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Re: Address not matched


[re: gromit69] [link to this post]
 
Once a voice line is installed then things should resolve themselves on the checker

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User gromit69
(member) Fri 06-Nov-15 11:01:08
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Re: Address not matched


[re: MrSaffron] [link to this post]
 
I hoped it might be that simple - thanks Andrew smile


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