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Standard User WWWombat
(knowledge is power) Mon 14-Aug-17 17:11:09
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Re: BT Line/Fibre Available, New Build/Wrong Cabinet..


[re: lee111s] [link to this post]
 
The BTW checker shows "Waiting List" for cab 23.
Standard User lee111s
(fountain of knowledge) Mon 14-Aug-17 17:12:50
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Re: BT Line/Fibre Available, New Build/Wrong Cabinet..


[re: WWWombat] [link to this post]
 
Indeed, so I'm curious as to what WH has to say if it's not a capacity issue smile
Standard User witchunt
(committed) Mon 14-Aug-17 18:26:44
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Re: BT Line/Fibre Available, New Build/Wrong Cabinet..


[re: lee111s] [link to this post]
 
There cabinet is not full and a number check on pcp23 showed availability.


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Standard User lee111s
(fountain of knowledge) Mon 14-Aug-17 18:34:44
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Re: BT Line/Fibre Available, New Build/Wrong Cabinet..


[re: witchunt] [link to this post]
 
What about the result shown on the image I posted?

I've tried a number of properties in a few postcodes served by that cab and all giving the same result.

Why would that be if, as you believe, there is not a capacity issue?

Are you sure you have the correct exchange, Liverpool Stanley?
Standard User witchunt
(committed) Mon 14-Aug-17 19:38:02
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Re: BT Line/Fibre Available, New Build/Wrong Cabinet..


[re: lee111s] [link to this post]
 
0151 in the OP was the giveaway.
Cant provide anymore info right now. Possibly a large data integrity issue, not unheard of. The OP's circumstances around the original installation may just be making it harder unfathom
Standard User podrunner7
(newbie) Tue 15-Aug-17 06:16:07
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Re: BT Line/Fibre Available, New Build/Wrong Cabinet..


[re: witchunt] [link to this post]
 
In reply to a post by witchunt:
0151 in the OP was the giveaway.
Cant provide anymore info right now. Possibly a large data integrity issue, not unheard of. The OP's circumstances around the original installation may just be making it harder unfathom


0151 is a BT line, correct? Would appreciate if you can shed some light, when you can. Also, please help explain my circumstances around the original installation. Was it not a standard installation? Thank you in advance.
Standard User podrunner7
(newbie) Tue 15-Aug-17 06:23:42
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Re: BT Line/Fibre Available, New Build/Wrong Cabinet..


[re: lee111s] [link to this post]
 
Tried checking dslchecker.bt.com and got the following.

1. Check with address and postcode: (Cab 22)
Address/Postcode result

2. Check with landline: (Cab 23)
Landline Result

Until 8 August 2017, the address/postcode checker showed similar status, save for different cabinet.
Standard User jimwillsher
(fountain of knowledge) Tue 15-Aug-17 07:03:54
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Re: BT Line/Fibre Available, New Build/Wrong Cabinet..


[re: podrunner7] [link to this post]
 
Not necessarily. 0151 just denotes it as being Liverpool, but it may not be BT. We changed from BT to Zen for our landline provider but the number didn't change.

My line (not necessarily the line referred to in this post, if any):
Zen 8000 Pro (832 / 8128)
Edinburgh IPSC
Cisco 877 Router
Eclipse > Ace > ADSL24 (Enta) > ADSL24 (Murphx) > AAISP > Zen
Standard User witchunt
(committed) Tue 15-Aug-17 08:45:43
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Re: BT Line/Fibre Available, New Build/Wrong Cabinet..


[re: podrunner7] [link to this post]
 
Apologies to all. It seems in my haste i didnt see there is a waiting list showing, though i dont know why it is showing that.
Standard User lee111s
(fountain of knowledge) Tue 15-Aug-17 09:03:47
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Re: BT Line/Fibre Available, New Build/Wrong Cabinet..


[re: podrunner7] [link to this post]
 
You have the same issue a neighbour of mine has.

Records think you're connected to a different cab than you are, as a result, the phone number check brings back no results for fibre speeds regardless of the cab being at capacith or not.

Basically the system thinks you're Distribution Point (DP) is connected to a different cabinet than you are and as such, it'll default on the Openreach checker to say you're too far away.

That will need sorted first and foremost.

You can contact Openreach through their site for issues such as this, but I'd also escalate it with your ISP too for then to pressure Openreach.

As for the waiting list issue, WH reckons there shouldn't be one, perhaps you can question Openreach on thos when you raise the issue described above.
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