Since early September, I've been having serious daytime issues with Demon. I'm on their (legacy) HomeOffice 8000 ADSLMax product as our exchange isn't C&W LLU enabled. Basically from about 09:30 to 18:30 weekdays, my latency increases massively, and packet loss shoots up. From 18:00 and over weekends it's almost as good as it used to be.
I initially logged this as a fault way back in September, and have been chasing this with the abysmal Indian callcentre almost daily - all to no avail. Demon never phone back when they promise, you can never speak with anyone other than the useless drone who just reads from a script.
I have been monitoring my link with PingPlotter standard into www.demon.net
(not even to an outside domain which gives worse stats), and have some cracking graphs that show as soon as 'normal business hours' start, I loose effectively 90% of my bandwidth due to high latency and lost packets - yet demon claim there is no issue.
So, today I phoned their Business Sales line as a prospective customer, and the sales guy I spoke with in Glasgow admitted that they will effectively 'chuck' Resedential and HomeOffice ADSL users off (he said their packets are discarded to make way for the business traffic) to prioritise business 8000 and business pro (and Gamer) users.
To say this is shoddy and potentially fradulent practice is an understatement. The only thing Demon have offered me is to upgrade to their Business package which will miraculously make things right, though they can't GUARANTEE this, and there is no 'cooling off' or backing out period in case it doesn't resolve the issue ... all at a price increase of an additional £20+VAT/month (total £40+VAT/month) to be locked in on another 12 month contract.
I now have a MAC - just trying to find an alternative ISP but after 15 years with Demon, it just isn't an easy decision to make. So, any suggestions anyone?