Constant Disconnections

Hi Everybody,

I'm a Demon user who has experienced constant disconnections for the last two days after previously experiencing a relatively reliable, if painfully slow service for the last couple of years.

I am currently trying to solve the problem without success, i'm connected to the BT test socket without any additional wiring whatsoever and the DSL light on my router is always solid yet the connection to Demon still drops every few minutes or so since the beginning of the weekend.

Has anybody else experienced the same problem? i am on the MyHal exchange in Halifax, West Yorkshire if that helps anyone to identify the problem.

Thank you

Someone's Christmas lights affecting you perhaps?

Hi there,

Something could have changed on the line. We recommend that you call the Demon Helpdesk (details are located at www.demon.net/contact-us) and they will perform a line test. That would then determine what will need to be done next.

Thanks,

While the DSL light may be solid, it is worth checking the router stats to ensure the noise margins are not wandering around.