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Standard User gregos2009
(newbie) Wed 02-Nov-11 11:02:35
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Problem upgrading my tg585 v7 router


[link to this post]
 
first i could not go to router internal page with the @ 192.168.1.254 nor the @ 10.0.0.138, and no intenet connection established. i used to install a new firmware verdion to the router the 8.2.4.4 one. I put a static ip to my pc in th begining upgrade utility did not detect the router, i used to reset it while powering,then it was detected, and the upgrade began, but at 80 % of achieving intallation, an error occured the installation failed the utility can not detect the router any more, the same when i click back " no router was detected " can someone help
Standard User RobertoS
(sensei) Wed 02-Nov-11 11:43:02
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Re: Problem upgrading my tg585 v7 router


[re: gregos2009] [link to this post]
 
I think I got this with a firewall running. Cure was to enable Windows firewall and disable mine.

Or aren't you able to do anything at all now? Even a reset to factory defaults?

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.

Edited by RobertoS (Wed 02-Nov-11 11:43:27)

Standard User gregos2009
(newbie) Wed 02-Nov-11 12:15:05
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Re: Problem upgrading my tg585 v7 router


[re: RobertoS] [link to this post]
 
my firewall is off yet, and i did turn the router to factory but no succes, the router still not been detected


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Standard User 4M2
(committed) Wed 02-Nov-11 13:25:04
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Re: Problem upgrading my tg585 v7 router


[re: gregos2009] [link to this post]
 
gregos2009,

There are some methods to rescue a tg585 here http://forums.modem-help.co.uk/viewtopic.php?t=1090 - specifically "3 Use BootP to load default Firmware" it may work if all else fails.

Best of luck.

Edit: I used ZZ5YAA8.265.bli for a firmware update with a tg585 v7 and got a very good result - be sure to clear the browser cache first before logging-in as admin after the installing the firmware.

Edited by 4M2 (Wed 02-Nov-11 13:57:55)

Standard User gregos2009
(newbie) Wed 02-Nov-11 14:44:04
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Re: Problem upgrading my tg585 v7 router


[re: 4M2] [link to this post]
 
thank you for the advise i will try tonight, wish me good luck
Standard User 4M2
(committed) Wed 02-Nov-11 15:48:44
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Re: Problem upgrading my tg585 v7 router


[re: gregos2009] [link to this post]
 
Yes - good luck!

http://download.modem-help.co.uk/mfcs-A/Alcatel/Mode... - if you need it.
Standard User Michael_Chare
(committed) Thu 03-Nov-11 17:12:49
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Re: Problem upgrading my tg585 v7 router


[re: gregos2009] [link to this post]
 
If you know the MAC address you can assign an IP address as follows:

arp -s 192.168.2.20 00-20-4A-80-64-0B
(for windows systems)
with 192.168.2.20 being the IP address you want to
assign to the router and 00-20-4A-80-64-0B being the MAC address

The address that you assign needs to be in the same subnet as used by the address in your computer.

There is a 8.2.6.5 version of the 585v7 firmare.

Michael Chare
Standard User 4M2
(committed) Thu 03-Nov-11 17:25:28
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Re: Problem upgrading my tg585 v7 router


[re: Michael_Chare] [link to this post]
 
Michael_Chare,

Have you tried 8.2.7.7 firmware? 8.2.6.5 seems very good though smile

Alex Kemp's setup wizards http://forums.modem-help.co.uk/viewtopic.php?t=9301 look very interesting also.
Standard User Michael_Chare
(committed) Fri 04-Nov-11 16:56:21
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Re: Problem upgrading my tg585 v7 router


[re: 4M2] [link to this post]
 
In reply to a post by 4M2:
Michael_Chare,
Have you tried 8.2.7.7 firmware? 8.2.6.5 seems very good though smile

I have not seen that!

8.2.6.5 did fix an issue that I was having where the router would reject wired connections. I have not had this problem since I applied the update.

At one stage I complained to Thomson about the problem but got nowhere. Prior to that I had got Pipex/Tiscali to send me a replacement box as the unit I had appeared to lockup at random.

Michael Chare
Standard User 4M2
(committed) Fri 04-Nov-11 18:25:56
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Re: Problem upgrading my tg585 v7 router


[re: Michael_Chare] [link to this post]
 
Yes, 8.2.6.5 is very good - I've done several TG585 v7's using that firmware (ZZ5YAA8.265.bli) and the XP&Vista_32&64.bit_UPG_Wizard_v7200 and cleaned out ISP branding to generic Thomson always very successfully. Normally use a XP laptop to do it smile
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