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Standard User danjourno
(newbie) Tue 27-Nov-12 18:26:51
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Alternative to Brightbox Router?


[link to this post]
 
Hi,

We have a client with a Brightbox router from Orange.
The router seems to have an issue which causes packet loss during VoIP calls.

I'm not familiar with the Brightbox router although I know that Orange supply it as part of their fibreoptic service.

Is it any different to other ADSL2+ routers? Can it simply be replaced by another adsl router, or is there something special about it?

Thanks
Dan
Standard User XRaySpeX
(eat-sleep-adslguide) Tue 27-Nov-12 19:36:07
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Re: Alternative to Brightbox Router?


[re: danjourno] [link to this post]
 
I have found the BrightBox an excellent router, tho' I don't use VoIP. You sure it's not a wiring/noise issue?

Anyway, it is a normal router except the Broadband Username is limited to Orange ones. It can be replace by most other generic ADSL routers and all the settings can be lifted from the BrightBox. Before the BrightBox I used the Netgear DG834G series successfully.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
Standard User danjourno
(newbie) Tue 27-Nov-12 21:25:42
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Re: Alternative to Brightbox Router?


[re: XRaySpeX] [link to this post]
 
Its not a wiring issue because video and files download fast and smoothly.
It may be a noise issue but ping tests show quite a smooth connection.

I've asked the client to try out their old Orange provided Netgear router and see if its any better.

Thanks for your reply.


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Standard User XRaySpeX
(eat-sleep-adslguide) Tue 27-Nov-12 21:41:58
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Re: Alternative to Brightbox Router?


[re: danjourno] [link to this post]
 
If it's the Orange branded Netgear DGN1000, I don't think there are good reports of that, but it might show if the VoIP issue is particular to the BrightBox.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
Standard User E7er
(knowledge is power) Wed 28-Nov-12 13:24:28
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Re: Alternative to Brightbox Router?


[re: danjourno] [link to this post]
 
In reply to a post by danjourno:
Hi,

We have a client with a Brightbox router from Orange.
The router seems to have an issue which causes packet loss during VoIP calls.

I'm not familiar with the Brightbox router although I know that Orange supply it as part of their fibreoptic service.

Is it any different to other ADSL2+ routers? Can it simply be replaced by another adsl router, or is there something special about it?

Thanks
Dan
I’ve found the Orange EE Bright Box router very configurable and a really great router. Does the router have the latest (coloured green) EE firmware?

I have not used VoIP (Voice over Internet Protocol) with it though.

http://www.voipmechanic.com/qos-for-voip.htm

http://en.wikipedia.org/wiki/Voice_over_IP

My Broadband Speed Test
EE broadband WBC 20 Mbps. Sync 11864 kbps Downstream, 1189 kbps Upstream.
Bright Box ADSL2+ wireless N Router supplied by Orange
BT Business Hub 2Wire 2700HGV v2 ADSL2+ Dual SSID wireless Router

Edited by E7er (Wed 28-Nov-12 13:41:10)

Standard User RobertoS
(sensei) Fri 30-Nov-12 18:07:50
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Re: Alternative to Brightbox Router?


[re: E7er] [link to this post]
 
In reply to a post by E7er:
Does the router have the latest (coloured green) EE firmware?
What a very interesting question!

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet Extra Fibre (FTTC). Sync ~ 53.5/15.2Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User jchamier
(knowledge is power) Fri 30-Nov-12 19:03:51
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Re: Alternative to Brightbox Router?


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
In reply to a post by E7er:
Does the router have the latest (coloured green) EE firmware?
What a very interesting question!

I guess you've not seen this thread:
http://forums.thinkbroadband.com/freeserve/4176148-o...

James BT Infinity 2 19/09/2012 - Estimate 44.6/6.5 - Install 52/12 - Actual 46 / 8 Mbps
13 years of broadband - 1999 ntl:(512k/1M)/BTbusiness(2M)/Metronet(2M)/Bulldog(8M/16M)/BE(19M/16M)/BT FTTC(46M)
Standard User E7er
(knowledge is power) Sat 01-Dec-12 10:10:22
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Re: Alternative to Brightbox Router?


[re: danjourno] [link to this post]
 
In reply to a post by danjourno:
Its not a wiring issue because video and files download fast and smoothly.
It may be a noise issue but ping tests show quite a smooth connection.

I've asked the client to try out their old Orange provided Netgear router and see if its any better.

Thanks for your reply.
Hi, There is reference to Internet telephony on the EE Bright Box router Port Triggers page under NAT > Port Triggers…

Port Triggers
Some applications require multiple connections, such as Internet gaming, video conferencing, Internet telephony and others. These applications don't always work when Network Address Translation (NAT) is enabled. If you need to run applications that require multiple connections, specify the port normally associated with an application in the "Trigger Port" field, select the protocol type as TCP or UDP, then enter the public ports associated with the trigger port to open them for inbound traffic.
Note: The range of the Trigger Ports is from 1 to 65535.

My Broadband Speed Test
EE broadband WBC 20 Mbps. Sync 11864 kbps Downstream, 1189 kbps Upstream.
Bright Box ADSL2+ wireless N Router supplied by Orange
BT Business Hub 2Wire 2700HGV v2 ADSL2+ Dual SSID wireless Router
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