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Standard User hsncool
(newbie) Mon 16-Sep-13 12:56:15
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Can I get EE to (get a BT engineer to) fit a free faceplate?


[link to this post]
 
I recently moved into a flat, and got EE broadband. (wanted sky, but that's another story :@)

I want to maximise the speed I can get...

the flat has phone lines in 3 different rooms, so i was going to order a faceplate as i have done before to filter from the master socket and eliminate unnecessary noise/interference.

But, i opened the "master socket" as found this....

http://www.harmeetnannua.com/pics/2013-09-16%2012.50...

The distribution of lines seems to be done by grouping cables before the socket, rather than with a test socket/faceplate as i'd hoped.

i dont want to have to go through the long process of working out which wire is which, i don't have equipment like multimeter and long wiring to test this at the moment. also, im sure im not technically allowed to alter any of this.

so my question is, as i pay line rental, do i have the right to request an engineer out to fit a proper wall socket (NTE5), that has a test socket which is distributed with a faceplate? (in which case i can get an adsl filtered faceplate)..... or, would it be a cost i must pay to replace the old fixed plate?
Standard User MHC
(sensei) Mon 16-Sep-13 13:11:45
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Re: Can I get EE to (get a BT engineer to) fit a free facepl


[re: hsncool] [link to this post]
 
You are right not to mess around with it - technically it is pre-master and thus only BT should alter it. It does look like a well done install with the correct crimps used to group 4 wires together.

The socket itself dates from back in 1987 - so it s likely to have been there a long long time and that is how some multi-room installs were done.

If the socket itself is faulty you could get BT to repair it which would result in replacement but if you want it done for your reasons it is almost certainly a chargeable visit.


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M H C


taurus excreta cerebrum vincit
Administrator MrSaffron
(staff) Mon 16-Sep-13 13:23:31
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Re: Can I get EE to (get a BT engineer to) fit a free facepl


[re: hsncool] [link to this post]
 
What are the ADSL stats? You might already be going fast enough that not much to be gained anyway.

The cost would be £30 (inc VAT)
http://www.bt.com/pricing/current/Exch_Lines_boo/2-0...

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.


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Standard User 4M2
(knowledge is power) Mon 16-Sep-13 14:45:41
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Re: Can I get EE to (get a BT engineer to) fit a free facepl


[re: MHC] [link to this post]
 
In the OP's case would the extensions also not be demarcated?
Standard User MHC
(sensei) Mon 16-Sep-13 14:54:21
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Re: Can I get EE to (get a BT engineer to) fit a free facepl


[re: 4M2] [link to this post]
 
Back in te 80's you could rent a line and extensions from the GPO and then BT so demarcation did not exist in the same way.

It would be interesting to see the insides of the secondary sockets.


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M H C


taurus excreta cerebrum vincit
Standard User RobertoS
(sensei) Mon 16-Sep-13 15:04:09
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Re: Can I get EE to (get a BT engineer to) fit a free facepl


[re: hsncool] [link to this post]
 
That looks like terminals 2, 3 and 5 are connected.

The signals are carried on 2 and 5. T3 is the ring/bell wire, and isn't needed with most modern phones, and not even with other types so long as you have a reasonable quality dangly filter supplying it. Modern phones don't need it, and decent danglies supply the ring signal anyway.

It's the ring/bell wire that screws up broadband.

Gently remove the connection to T3 and all should be well. As long as there aren't any "split pairs" in the wiring higher up. You don't normally need to worry about the ring wire at the extensions.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 51.8/16.8Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User RobertoS
(sensei) Mon 16-Sep-13 15:06:48
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Re: Can I get EE to (get a BT engineer to) fit a free facepl


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
The cost would be £30 (inc VAT)
http://www.bt.com/pricing/current/Exch_Lines_boo/2-0...
Isn't there also the visit charge Andrew? Unless some other work is being done, and AIUI it should be replaced free anyway then.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 51.8/16.8Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User 4M2
(knowledge is power) Mon 16-Sep-13 15:15:28
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Re: Can I get EE to (get a BT engineer to) fit a free facepl


[re: RobertoS] [link to this post]
 
But is it legit to even mess with the bell wires in the OP's case?
Standard User MHC
(sensei) Mon 16-Sep-13 15:23:45
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Re: Can I get EE to (get a BT engineer to) fit a free facepl


[re: 4M2] [link to this post]
 
No, it is not.


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M H C


taurus excreta cerebrum vincit
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