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Standard User Bazz747
(newbie) Sat 12-Oct-13 15:28:44
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Huawei HG612 dropping broadband overnight


[link to this post]
 
Hi Guys, I don't know whether this is a DSL Hardware or an ISP issue so have posted here. If in the wrong place will a moderator please move it? Thanks.

My Huawei EchoLife HG612 has dropped the broadband connection the last three nights and not re-established it automatically. I have to power cycle the modem to get the DSL light back on and broadband back.

I have found out if I disconnect my router the modem will re-sync in about three miutes, if I leave the router connected it takes about 20 minutes to re-sync.

This modem has been installed and working perfectly for several years and has only started dropping the DSL these past three nights?

I am really stumped by this any help would be most welcome?

If it drops out whilst I am away I cannot dial into my loacal network which is really hurting.

I am with TalkTalk on their SuperFast Fibre. My local cab is a Huawei about 400 mtrs.

Any help much appreciated.

Thanks.
Standard User RobertoS
(sensei) Sat 12-Oct-13 15:40:59
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Re: Huawei HG612 dropping broadband overnight


[re: Bazz747] [link to this post]
 
I wonder if it's anything to do with the firmware updates discussed in this thread? No-one there has mentioned this problem, but it may be more than coincidence.

Might be an idea to check the firmware version.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 55.8/14.5Mbps @ 600m. - BQM

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Standard User Bazz747
(newbie) Sat 12-Oct-13 16:06:14
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Re: Huawei HG612 dropping broadband overnight


[re: RobertoS] [link to this post]
 
Strange that no one has mentioned this though? I have not unlocked the modem, so cannot interrogate it to find out if the firmware was recently updated.

I did read elsewhere that the modem re-syncs every night around 04.00, if this is the case I assuming this is when the dsl is dropped and the modem fails to re-establish connection. Once I power cycle it, it remains up all throughout the day typically from 08.00 to 00.30 with no problems.


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