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Standard User Discus
(experienced) Thu 07-Apr-16 17:42:11
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Billion 8800NL regular disconnects


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I have had my Billion router for around a year now and it has been pretty good and resilient. It often stays up on my fibre line for 50 days at a time. Recently it has started dropping the connection once or twice a day and taking several minutes to reconnect. The router isn't rebooting, merely re- establishing the connection.

How can I tell if this is a router issue or a Plusnet issue please? (not too techie in your answers please smile )

Mode VDSL2
Traffic Type PTM
Status Up
Link Power State L0
Downstream Upstream
Line Coding (Trellis) On On
SNR Margin (dB) 6.8 6.0
Attenuation (dB) 20.5 0.0
Output Power (dBm) 13.0 6.8
Attainable Rate (Kbps) 51301 15559
Rate (Kbps) 49000 15553
B (# of bytes in Mux Data Frame) 178 238
M (# of Mux Data Frames in an RS codeword) 1 1
T (# of Mux Data Frames in an OH sub-frame) 0 31
R (# of redundancy bytes in the RS codeword) 10 16
S (# of data symbols over which the RS code word spans) 0.1163 0.4891
L (# of bits transmitted in each data symbol) 13003 4171
D (interleaver depth) 1 1
I (interleaver block size in bytes) 189 255
N (RS codeword size) 189 255
Delay (msec) 0 0
INP (DMT symbol) 48.00 0.00
OH Frames 0 0
OH Frame Errors 1 4
RS Words 1639952608 635221
RS Correctable Errors 2090 87
RS Uncorrectable Errors 0 0
HEC Errors 0 0
OCD Errors 0 0
LCD Errors 0 0
Total Cells 214969209 0
Data Cells 7710584 0
Bit Errors 0 0
Total ES 1 4
Total SES 0 0
Total UAS 28 28

(I thought there was a way to format the stats using the #, but it seems I was wrong frown )

http://www.holidayalmeria.co.uk - Holiday apartment website
http://www.marksfish.me.uk - Personal fishkeeping website
Standard User BatBoy
(sensei) Thu 07-Apr-16 17:52:41
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Re: Billion 8800NL regular disconnects


[re: Discus] [link to this post]
 
Recently, G.INP has been enabled on ECI cabs and a few people have reported problems like yours.
Standard User Discus
(experienced) Thu 07-Apr-16 17:54:15
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Re: Billion 8800NL regular disconnects


[re: BatBoy] [link to this post]
 
Ahh, is this the think that is supposed to improve the connection for users? Any way around it at all or should I go via PN?

Thanks

http://www.holidayalmeria.co.uk - Holiday apartment website
http://www.marksfish.me.uk - Personal fishkeeping website


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Standard User BatBoy
(sensei) Thu 07-Apr-16 17:59:12
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Re: Billion 8800NL regular disconnects


[re: Discus] [link to this post]
 
I'm not sure. DLM should sort itself out, but you should call PN to report the fault.
Standard User Discus
(experienced) Sun 10-Apr-16 19:14:19
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Re: Billion 8800NL regular disconnects


[re: BatBoy] [link to this post]
 
Sorry, didn't get back to you. My router is running 2.32d.dh14 firmware, not sure if to upgrade or not as the Billion forum doesn't look too heavily populated and the upgrade was buggy. Still getting 1 or 2 disconnects a day, I have also raised it with PN.

My router stats show interleaving and g.inp, I thought one cancelled out the other?

I (interleaver block size in bytes) 189 255
N (RS codeword size) 189 255
Delay (msec) 0 0
INP (DMT symbol) 48.00 0.00


A bit peeved really as my once rock solid connection is changing on a daily basis and I am having to make sure my no-ip updating software updates promptly as I have dynamic dns frown

Mark

http://www.holidayalmeria.co.uk - Holiday apartment website
http://www.marksfish.me.uk - Personal fishkeeping website
Standard User BatBoy
(sensei) Sun 10-Apr-16 19:18:21
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Re: Billion 8800NL regular disconnects


[re: Discus] [link to this post]
 
Apparently Openreach have found problems with G.INP on ECI cabs so they are now in the process of removing it frown
Standard User Discus
(experienced) Sun 10-Apr-16 20:08:54
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Re: Billion 8800NL regular disconnects


[re: BatBoy] [link to this post]
 
Nothing like a bit of in service testing to find the faults wink

Hopefully it will be off of my line soon in that case. Thanks for the update.

http://www.holidayalmeria.co.uk - Holiday apartment website
http://www.marksfish.me.uk - Personal fishkeeping website
Standard User Discus
(experienced) Mon 18-Apr-16 17:36:30
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Re: Billion 8800NL regular disconnects


[re: Discus] [link to this post]
 
The line has become stable again, although that may be because interleaving is showing on my stats and snr is increased.

Not really worried about that, but happy to have stability back. Shame all I got was scripted responses from PN frown

http://www.holidayalmeria.co.uk - Holiday apartment website
http://www.marksfish.me.uk - Personal fishkeeping website
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