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Standard User epyon
(experienced) Wed 20-Apr-16 14:54:46
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Want to use my HG635 for BT


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I guess its simple i have a spare one after i sent my old one back also it seems to sync better than the homehub 79009vs79998

I would just put something like bthomehub@btbroadband.com for it to work or something else?

any other settings i need to change?

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Edited by epyon (Wed 20-Apr-16 15:07:08)

Standard User epyon
(experienced) Thu 21-Apr-16 16:03:10
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Re: Want to use my HG635 for BT


[re: epyon] [link to this post]
 
Nope guess that was all i needed to change.

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Standard User baby_frogmella
(fountain of knowledge) Thu 21-Apr-16 19:13:09
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Re: Want to use my HG635 for BT


[re: epyon] [link to this post]
 
Out of curiosity why did you move from TTB to BT?

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Thank you BDUK for bringing FTTC to the Scottish Highlands
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Standard User epyon
(experienced) Thu 21-Apr-16 19:25:21
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Re: Want to use my HG635 for BT


[re: baby_frogmella] [link to this post]
 
Hmm a few reasons

customer service was fine the first time or 2nd that i had a problem

then after i had a fault where my IP would vanish and i couldn't connect to the internet at all the customer service team didn't have a clue they sent me out a new router even though me telling them it would most likely a network problem on their end yet they disagreed with me and about an hour later it started working again on its own the same router same old IP ect.

i phoned again and got through to another person and they confirmed it was a network problem and they cancelled sending me a new router but i got one anyways

i had the same problem about 2 months later and they suggested to send me another new router even after explaining what happen the last time

it was like speaking to a wall so i just left it and about 2-3hrs late my ip returned and all things where good again.

the big problem was these disconnects where during while i was uploading projects or having skype calls with clients very annoying

but yeah after like 12 a months the price suddenly hiked up to £50 a month and thinking about the customer service being naff for the price i was paying, i decided just to join BT

£62 for infinity 2 unlimited weekend calls + my mobile with the same number unlimited calls texts and 20gb of data (works with tethering) and 125 quid mastercard.

Not really a bad deal considering.

BT Infinity 2 - 80/20
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Standard User epyon
(experienced) Thu 21-Apr-16 19:30:43
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Re: Want to use my HG635 for BT


[re: epyon] [link to this post]
 
ohh just to add i'm not saying BT customer service is good

but at least if you have a major problem you can contact mods on their community forums if you don't get joy from the banna phone.

while you can also if your on talktalk residential service

there is no business forums or much reply from their contact email

BT Infinity 2 - 80/20
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BT Mobile - 4G
BT Mobile 4G Speedtest
Standard User baby_frogmella
(fountain of knowledge) Thu 21-Apr-16 19:42:41
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Re: Want to use my HG635 for BT


[re: epyon] [link to this post]
 
Understood! Personally i've found TTB support to be very good, any issues (eg network congestion) have been excellently dealt with, they even offered to let me leave my contract penalty free if they weren't able to fix the congestion/routing issues within 28 days...they fixed them within 14 days smile

Being nosey again, In terms of speed & pings is there much difference between TTB v BT?

°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°
Thank you BDUK for bringing FTTC to the Scottish Highlands
TalkTalk Business 80/20
My Broadband Quality Monitor
°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°
Standard User epyon
(experienced) Thu 21-Apr-16 20:04:23
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Re: Want to use my HG635 for BT


[re: baby_frogmella] [link to this post]
 
Well one thing i can say about TTB or even the their home service i've never seen congestion on mine or my parents line

Speed and pings are similar far as i can tell

i will set up a broadband monitor over the weekend though.

http://s31.postimg.org/lhexcnmgr/speecompare.png

thats 2 speed tests ttb from yesterday and bt from today

same speedtest server

sync speed are slightly different

TTB 79999/20000 vs BT 79997/20000

i guess thats just random though.

BT Infinity 2 - 80/20
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Standard User BatBoy
(sensei) Thu 21-Apr-16 20:08:36
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Re: Want to use my HG635 for BT


[re: epyon] [link to this post]
 
Looks like G.INP to me
Standard User epyon
(experienced) Thu 21-Apr-16 20:37:57
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Re: Want to use my HG635 for BT


[re: BatBoy] [link to this post]
 
didn't think that would effect me? since i've always had either 79997 or 79999 depends on the provider i do remember sky also i had 79997.

considering my ping in all games are the same or maybe 1ms difference between TBB and BT infinity.

Will need to check out my router stats again when i get home but my interleave level is 0 with a with a maximum attainable rate of 97 Mbps currently with a 11snr.


far as i can remember.

BT Infinity 2 - 80/20
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Standard User BatBoy
(sensei) Thu 21-Apr-16 20:41:44
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Re: Want to use my HG635 for BT


[re: epyon] [link to this post]
 
It doesn't have anything to do with the ISP. It's between you and the cabinet.
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