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Standard User annie96
(member) Thu 28-Apr-16 11:16:23
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TP-link C3200 setup


[link to this post]
 
I'm with plusnet I have fibre broadband, I was using an older model tp-link router & this connects fine. But I cannot get on line with my new TP-Link C3200. Both Plusnet & TPLink are stumped. Can someone with more knowledge than me help me trouble shoot it please? I'm desperate, I've spent hours on this. Thank you
Annie
This is the router
http://uk.tp-link.com/products/details/Archer-C3200....
https://www.amazon.co.uk/gp/product/B0141JYDEO/ref=o...

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O2 Unlimited with static IP -----> Plusnet Unlimited Fibre Broadband & Static IP

Edited by annie96 (Thu 28-Apr-16 11:16:55)

Standard User BatBoy
(sensei) Thu 28-Apr-16 12:07:07
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Re: TP-link C3200 setup


[re: annie96] [link to this post]
 
I think this is a router and needs a modem
Standard User annie96
(member) Thu 28-Apr-16 12:10:40
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Re: TP-link C3200 setup


[re: BatBoy] [link to this post]
 
It is connected to a modem, bt openreach modem

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Standard User BatBoy
(sensei) Thu 28-Apr-16 12:21:58
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Re: TP-link C3200 setup


[re: annie96] [link to this post]
 
So what have you tried?

LAN1 modem to WAN on the router
PPPOE connection
Username: bthomehub@btbroadband.com
Password: BT

?

Oh hang on, you're with Plusnet. Plusnet credentials then

Edited by BatBoy (Thu 28-Apr-16 12:23:59)

Standard User annie96
(member) Thu 28-Apr-16 12:24:49
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Re: TP-link C3200 setup


[re: BatBoy] [link to this post]
 
yep done that & tried setting it up manually

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Standard User BatBoy
(sensei) Thu 28-Apr-16 12:40:40
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Re: TP-link C3200 setup


[re: annie96] [link to this post]
 
Have you tried a different ethernet cable between the modem and the router?
Standard User annie96
(member) Thu 28-Apr-16 12:50:58
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Re: TP-link C3200 setup


[re: BatBoy] [link to this post]
 
I'm using the same ethernet cables between the old router & modem as I am on the new router it isn't the issue.

I'll just wait for someone who has greater knowledge of this router than I to come along thanks for your help smile

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Edited by annie96 (Thu 28-Apr-16 12:56:51)

Standard User RobertoS
(elder) Thu 28-Apr-16 14:47:30
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Re: TP-link C3200 setup


[re: annie96] [link to this post]
 
You haven't forgotten the format of the login username for Plusnet have you? I did a couple of times when changing routers.

xxx@plusdsl.net IIRC.

Also it's a PTM connection.

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59546/15321kbps @ 600m. - BQM

Edited by RobertoS (Thu 28-Apr-16 14:48:18)

Standard User annie96
(member) Thu 28-Apr-16 15:48:05
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Re: TP-link C3200 setup


[re: RobertoS] [link to this post]
 
No I've checked it & checked with plusnet. I have all the settings saved in a notepad thing & screengrabs of all my settings in the old tp link router

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Standard User annie96
(member) Thu 28-Apr-16 16:51:02
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Re: TP-link C3200 setup


[re: annie96] [link to this post]
 
PTM connection? plusnet are insisting it is PPPoE. Is that the problem then?

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