Technical Discussion
  >> DSL Hardware Discussion


Register (or login) on our website and you will not see this ad.


  Print Thread
Standard User rob54
(committed) Thu 12-Oct-17 23:00:49
Print Post

Replacement for ? failing Plusnet Technicolor router


[link to this post]
 
There appears to be an issue of some sort with the Plusnet supplied Technicolor TG582n. I called Plusnet (long wait) and they got me connected again. The ethernet connected desktop is OK but the 4 wireless devices (1 android phone, 1 Android tablet, a Sony TV and a Brother printer) are not. The Plusnet guy said the router might be getting faulty (it has been constantly cycling, rebooting itself). As I'm only a few months into a (re)new(ed) contract they won't supply a new router without a charge (in case I leave at contract end 0 not planning too). I didn't ask what the charge was.

But I have seen on Amazon a TP-LINK TD W8960N 300Mbps Wireless ADSL2+ Modem Router for BT connections. Would this be a good replacement? Only problem is I don't know much about using non-isp routers (so I guess would not have their support in this respect). But its a very reasonable price (£18.82 + del). Any comments appreciated please.

------------------------------------------------------------------------
Windows 10 Home, Plusnet Unlimited ADSL (ex-o2 Broadband Standard), Norton Security,
Website & email hosting & domain name provider - www.tsohost.co.uk
Standard User Michael_Chare
(fountain of knowledge) Thu 12-Oct-17 23:34:04
Print Post

Re: Replacement for ? failing Plusnet Technicolor router


[re: rob54] [link to this post]
 
You might want to consider buying a router that can also do VDSL in case you change to that at a later date. The TP-Link TD-W9970 often gets mentioned here.

In the past Plusnet have sent me new routers when I have renewed my contract for a year. It might be worth speaking to someone else at Plusnet.

Michael Chare
Standard User rob54
(committed) Thu 12-Oct-17 23:45:49
Print Post

Re: Replacement for ? failing Plusnet Technicolor router


[re: Michael_Chare] [link to this post]
 
Hm yes thank you that's a good thought.

Yes I did wonder about speaking to someone else regarding a new router. After all I have showed my loyalty by staying with Plusnet. I might well do that. I wonder if it's got anything to do with getting retention BB free for a year ?? It's not that I asked it was offered in the form of an email. I simply responded. Who wouldn't want free BB for a year!

------------------------------------------------------------------------
Windows 10 Home, Plusnet Unlimited ADSL (ex-o2 Broadband Standard), Norton Security,
Website & email hosting & domain name provider - www.tsohost.co.uk


Register (or login) on our website and you will not see this ad.

Standard User Apprentice
(knowledge is power) Fri 13-Oct-17 10:50:11
Print Post

Re: Replacement for ? failing Plusnet Technicolor router


[re: rob54] [link to this post]
 
I wonder if it's got anything to do with getting retention BB free for a year ?? It's not that I asked it was offered in the form of an email. I simply responded. Who wouldn't want free BB for a year!
As my contract is at an end I'm curious to know when you got offered free BB from PN was it recently or further back say in June-July-August this year (2017)?

plusnet user
Standard User rob54
(committed) Fri 13-Oct-17 15:50:44
Print Post

Re: Replacement for ? failing Plusnet Technicolor router


[re: Apprentice] [link to this post]
 
In reply to a post by Apprentice:
As my contract is at an end I'm curious to know when you got offered free BB from PN was it recently or further back say in June-July-August this year (2017)?

It looks like I was offered it in May to take effect from June this year.

------------------------------------------------------------------------
Windows 10 Home, Plusnet Unlimited ADSL (ex-o2 Broadband Standard), Norton Security,
Website & email hosting & domain name provider - www.tsohost.co.uk
Standard User Apprentice
(knowledge is power) Sat 14-Oct-17 09:48:00
Print Post

Re: Replacement for ? failing Plusnet Technicolor router


[re: rob54] [link to this post]
 
In reply to a post by rob54:
In reply to a post by Apprentice:
As my contract is at an end I'm curious to know when you got offered free BB from PN was it recently or further back say in June-July-August this year (2017)?

It looks like I was offered it in May to take effect from June this year.

Having spoken to the customer options team I can say that sadly free BB is no longer available just now, the deal offered to me for my connection to a market A exchange was £8.50 a month for ADSL1 BB plus the cost of monthly LR with PN or pay upfront for LRS.

plusnet user
Standard User rob54
(committed) Sat 14-Oct-17 18:02:59
Print Post

Re: Replacement for ? failing Plusnet Technicolor router


[re: Apprentice] [link to this post]
 
frown

------------------------------------------------------------------------
Windows 10 Home, Plusnet Unlimited ADSL (ex-o2 Broadband Standard), Norton Security,
Website & email hosting & domain name provider - www.tsohost.co.uk
Standard User rob54
(committed) Sat 14-Oct-17 18:12:16
Print Post

Re: Replacement for ? failing Plusnet Technicolor router


[re: Michael_Chare] [link to this post]
 
Its wifi that's the problem really. PC stays connected by ethernet. Phone will only work if a couple feet away from router. Tablet not too bad but at about 7 feet away but still drops out. 10 feet away it is slow and stops. TV 10 feet away obviously poor as it barely works on e.g.iPlayer. Printer - not at all in another room. Today I stood outside Costa and phone was fine. Router obviously the issue. Can't believe now limiting it is to be without wifi. SO glad PC is ethernet connected.

------------------------------------------------------------------------
Windows 10 Home, Plusnet Unlimited ADSL (ex-o2 Broadband Standard), Norton Security,
Website & email hosting & domain name provider - www.tsohost.co.uk

Edited by rob54 (Sat 14-Oct-17 18:13:09)

  Print Thread

Jump to