Technical Discussion
  >> DSL Hardware Discussion


Register (or login) on our website and you will not see this ad.


Pages in this thread: 1 | [2] | 3 | (show all)   Print Thread
Standard User Nitro93
(learned) Tue 17-Apr-18 08:55:42
Print Post

Re: What magic words will get my old dropwire changed?


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
A single disconnection/reconnection will cause no problem at all. I forget the exact number it is happy with, but it is a few in any single hour, Possibly a rolling hour, I donít know.

Having said that, it isnít something I would risk for more than a single hour in 24.

But banding does normally take ages to clear, Iím afraid.


So, a couple of weeks on after switching to the BT hub as suggested and yesterday it felt like the DLM gods shone upon me and my sync speeds went to to the max attainable of 50 down and 14 up (was very pleased). Unfortunately we had a sparky round who switched the power off (just once) at this point I was worried that it would affect it, but the speed actually increased to 51mbps down and 14 up.

The line seemed really stable, at around midnight last night it reset again with the same stats so thereís me thinking that everything was absolutely fine - only me to check it again this morning and itís back to 40mbps / 10 up. Surely DLM wouldnít do such a sharp decrease and rather gradually bring it down instead?

Stats below from last night and this morning, very confused!

Yesterday morning: https://ibb.co/gPRzu7
This morning: https://ibb.co/eoUV1n

What could be the cause of this? Because it was running absolutely fine yesterday and canít understand how when it resyncs at the same rate if thereís an issue?
Administrator MrSaffron
(staff) Tue 17-Apr-18 09:14:09
Print Post

Re: What magic words will get my old dropwire changed?


[re: Nitro93] [link to this post]
 
The exact 40/10 is odd since that suggests you've been shuffled onto the 40/10 product.

There is another hint of this in that there is now spare noise margin indicating modem thinks it can go faster. If after the next restart of the hub the 40/10 remains and you have noise margins above 6dB (i.e. there is some spare) then a speed cap for a 40/10 is likely to have been imposed.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Nitro93
(learned) Tue 17-Apr-18 09:19:15
Print Post

Re: What magic words will get my old dropwire changed?


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
The exact 40/10 is odd since that suggests you've been shuffled onto the 40/10 product.

There is another hint of this in that there is now spare noise margin indicating modem thinks it can go faster. If after the next restart of the hub the 40/10 remains and you have noise margins above 6dB (i.e. there is some spare) then a speed cap for a 40/10 is likely to have been imposed.


Further to this, the IP address is the same as it was at the 50mbps speed which is very perculiar. Why would I have been shifted to this product when I pay for 52 and can clearly achieve it? If not anything in between the 40 and 50mbps should suffice on the 52 product? I donít believe my line is long enough to be downgraded, especially when DSL checker reckons I can reach 61! Do you reckon itís an internal issue for customer services?


Register (or login) on our website and you will not see this ad.

Administrator MrSaffron
(staff) Tue 17-Apr-18 10:23:17
Print Post

Re: What magic words will get my old dropwire changed?


[re: Nitro93] [link to this post]
 
Without access to DLM logs and order logs between BT and Openreach impossible to say more than it looks you are now on 40/10 service.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Nitro93
(learned) Tue 17-Apr-18 10:44:26
Print Post

Re: What magic words will get my old dropwire changed?


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
Without access to DLM logs and order logs between BT and Openreach impossible to say more than it looks you are now on 40/10 service.


Cheers as always for your help Andrew, I never would have thought of that at all!
My BT account still states 52 package, but itís so exact that I think I would be inclined to agree with you. What would the best course of action be here to get this changed?
Administrator MrSaffron
(staff) Tue 17-Apr-18 11:41:26
Print Post

Re: What magic words will get my old dropwire changed?


[re: Nitro93] [link to this post]
 
Its let modem sit for a day or so, and do a resync to check if anything changes and then pester.

The DLM may have applied banding and it just so happens it picked 40/10 but I'd lean towards an oddity with the product

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Nitro93
(learned) Tue 17-Apr-18 12:57:15
Print Post

Re: What magic words will get my old dropwire changed?


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
Its let modem sit for a day or so, and do a resync to check if anything changes and then pester.

The DLM may have applied banding and it just so happens it picked 40/10 but I'd lean towards an oddity with the product


Will do, it did sit at 40/10 for about two weeks until this happened suddenly yesterday, but if I was capped I doubt it would demote me down to 40/10 straight from 50?

Seems a bit odd to me!
Standard User Nitro93
(learned) Wed 18-Apr-18 09:29:03
Print Post

Re: What magic words will get my old dropwire changed?


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
Its let modem sit for a day or so, and do a resync to check if anything changes and then pester.

The DLM may have applied banding and it just so happens it picked 40/10 but I'd lean towards an oddity with the product


So it did a resync last night and is still standing at 40/10. How would I go about talking about this to BT? I had a chat with a customer service advisor yesterday who just gave me the usual talk about how itís within the minimum guaranteed speeds so thereís nothing they can do, and that they ďnever cap their customersĒ but I have a feeling you might be right about the 40/10 situation. Any help on how to word this to get it properly looked into would be amazing!
Administrator MrSaffron
(staff) Wed 18-Apr-18 10:13:58
Print Post

Re: What magic words will get my old dropwire changed?


[re: Nitro93] [link to this post]
 
No magic words for dealing with retail beyond eventually finding someone who understands

As for the no capping, the DLM system does have a banding system, retailers have no control over that.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Nitro93
(learned) Wed 18-Apr-18 20:37:40
Print Post

Re: What magic words will get my old dropwire changed?


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
No magic words for dealing with retail beyond eventually finding someone who understands

As for the no capping, the DLM system does have a banding system, retailers have no control over that.


Thought as much! So I got home from work today, back up to 50 down/14 up and a 6db upstream and a 5.9db downstream... what on earth?! Starting to think this could well be a line issue after all, either that or weather conditions?
Pages in this thread: 1 | [2] | 3 | (show all)   Print Thread

Jump to