I found when using one of these routers that ISP is treated as the retailer (as they are) and are responsible for support for the router. There is, I found, no way of getting firmware updates direct from the ,maker they should come via the ISP but eclipse were totally useless and wouldn’t have anything to do with the router they had actually sold me. So I am not surprised you have had such appalling support with it . Best of luck with it and hope you get it going, if it needs a firmware update you will not get it from eclipse though!
Edited by john7 (Fri 24-Dec-10 21:19:45)