I've just migrated a business client from Mistral (KCOM) to Eclipse (KCOM) since their ADSL product was a legacy old style 2Mb fixed connection (Mistral/KCOM had no newer products to move to)
Eclipse's and BT's order process both gave estimated post-migration download speeds of about 14Mb - great! The client's now on Eclipse Business Bronze.
Migration was completed last Thursday (30th June), and the modem's ADSL username & password were updated on Monday (4th July) - no notification of the migration completion was given.
General internet usage was great at first, but it's got fairly poor.
LogMeIn is unusable. Sending emails with attachments is very slow at best, and often fails (even with a 10 minute timeout setting in Outlook).
I've altered the Traffic Profile in the Eclipse admin area to set email at highest, followed closely by Web and VPN (LogMeIn), FTP fairly low, and gaming and P2P at the bottom.
The modem's a Zyxel ZyXEL P-622HW-D1, firmware version: V3.40(AGZ.3) | 7/10/2006
Modem stats are fairly poor (from what I can find). All I've got out of it is:
noise margin upstream: 26 db
output power downstream: 19 db
attenuation upstream: 11 db
I'd be really grateful if anyone's got any ideas!